Reviews for Ross Township #4159

I’m a working man. Therefore time is valuable to me,especially on weekends. When I go to get materials or products, I want to get in and out as efficient ally as possible. That’s why I go to my local Home Depot. They have always what I needed for my projects.

Knowledgeable and thorough service by sales rep Jim Kelly

If you need any appliances go see Jim Kelly! We can't say enough about the great job he did for us.

I had a wonderful experience at this location today. A gentleman by the name of Eryn was super helpful and made my shopping experience a breeze. Not only did he jump into a department that he wasn’t overseeing, but he found a product information, gave me the information I needed, found a flatbed and loaded my product and even helped me get it in my vehicle. Outstanding customer service Aaron! These are the reasons I keep coming back to Home Depot. Thank you so much for your help today.

We are very pleased with our choice! The table/chairs are the perfect size for us.

They always stop and asks us if we need anything or help

Most of the Customer service personnel are not friendly or as knowledgeable as one should expect after shopping there for decades. Very Disappointed in this store and Home Depot Corporation. They are growing ever increasingly more and more arrogant. And don't forget that they will sell anything to turn a buck - Buyer be wise!

Really helpful and knowledgeable staff. Good overall product selection.

Mr. Jim Kelly an employee listened to my call for help when the contractors left my home without connecting my new dryer, he then came to my home on a Sunday morning and connected the dryer for me. This customer service is unheard of nowadays.

Not only did Danielle offer me assistance, she made an alternative solution located another employee to fetch it and help me to my car. Save me time money and they really cared! Home Depot is winning with Danielle and Aaron. Lowe’s employees wanted me to leave and be gone from any effort on their end.

Despite waiting and asking for assistance twice, no one ever showed up at the paint desk. Left after 20 minutes. This was at 10:30 in the morning on a week day.

Store associate are always welcoming ask if there is anything they could offer assistance locating store is well stocked and easy to shop in

I made a purchase at the Ross Twp. Home Depot and was greeted warmly by ALIVIA the cashier. She exemplifies the excellent staff at this Home Depot.

My experience was the best Home Depot experience at Ross twp. Above and beyond helpful.

I went lookin for washer and dryer. The salesman was very helpful and made my experience painless. Great guy!

This store was very well stocked and Cathy working the checkout was friendly and helpful!

I cannot say enough good things about this Home Depot! Chris, the store manager is so incredibly kind and understanding. He goes above and beyond for his customers and I couldn’t be more thankful for his help!

I was helped by Mary in kitchen department and was very happy with my whole experience. Mary was thoughtful and helpful in picking out cabinets and appliances. Would recommend her to anyone needing help.

products were easily found and displayed well. employees were friendly and eager to assist without being over overbearig.

Worst experience I ever had at Ross Park Mall Home Depot. This store is so good at passing the buck or being out to lunch. No one wants to answer the phones. No one reviews orders to make sure routing numbers are issued so you can schedule a delivery properly. Will never buy an appliance from them again. No accountability from managers down the line. The lack of follow up by Asst. Manager Steve with his customers and his own employees was unbelievable . He caused a bad situation to become worse. Had the nerve to tell me to be nice to his employees that ended up delivering the appliance. I let him know he was the only one I was upset with. He dropped the ball and then he sends out another manager to my house to help with installing it. Sounds like a reoccurring problem. Make sure your guys in the future show up with a level. I had to give these poor guys one to properly hook up my machine. If I wouldn't have handed it to them they would never have done it. WOW!!!! TRAINING ISSUES TOO!!!!

One of my 2 local stores. Both are very good. No complaints overall. A few years ago I bought a new refrigerator from this Home Depot and had major issues getting it delivered. Not really Home Depots fault, it was the delivery companies. The person I worked with at Home Depot did her best to make things right. I do think they need to work with other delivery companies to have options but that has happened with other businesses as well.

Appreciate great customer service this store provides and quality of their lumber.

Had damaged cabinets and filled out surveys requesting call back. No one ever calls. Walked into the store to be ignored. Store manager lets the assistants pick and chose what issues they want to call back or take. If I don’t get a call from the store manager today fixing this I will call corporate every day. It’s sad the lack of care and lack of engagement by employees at this location. Definitely starts from the top down

love that there is always someone to help you and tell you where to find things, the young there to greet you at the door always makes me feel like a valued customer. They always have enough products.

I live in the South Hills.I drive to this Home Depot because of the service and friendliness.

The store had everything that I needed and I was in and out quickly. Unfortunately one of the items I purchased was left out of the bag at checkout by the clerk and I am from out of town and out of state so I can't go back to correct! Very disappointed with the loss of the dollars spent and no tools to show for it.

The store was organized and clean. I was able to get assistance from you employees when I needed them and they were polite and courtiers.

Manager responded to my concerns over the treatment I received from the paint department associate.

Always great and friendly service! Would highly n recommend this store!

Online inventory did not match store availability which led to multiple potential timing issues for my project. On top of that delivery schedule availability was misrepresented in the online shopping cart at the time I placed the order. In addition to the first scheduled delivery time not matching the online system, the delivery was rescheduled 3 times - ultimately arriving three full days after advertised at the time of online purchase (and subsequently would have been 3 extra days I had my water shut off through out the house waiting for the components that I had already purchased). I remedy this by going to an in store location and double purchasing items, because the backend system did not allow the order to be diverted. The store said they waived the delivery fee and refunded me for missing items nd that I should see the credit within a day or two. Now, it has been over 48 hours and this credit has not been applied to my credit card. I eventually returned the double purchased items and am experiencing the same issue with the processing of the refund. In sum, this is $372.84 that I am paying interest on. The folks at the store were pleasant and somewhat helpful, but the backend over Home Depot's entire purchasing system pretty clearly has serious end to end challenges. I waited and watched 2 cashiers take 20 minutes to try to process a return to store from online. So the issues aren't just on the consumer portal. Have previously found home depot to be great shopping experience. I'm currently debating if I'll ever shop there again.