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Filter Reviews By:Rating, Profile, Gender, Age (510)
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Showing 1-30 of 510 reviews
Mar 20, 2022
Very poor customer service.
Paid for a grill and waited half an hour for someone to unlock the grills. When the person did arrive, I was in customer service line. I told him I was tired of waiting and was going to get my money back. He did not say a word, just took my receipt and issued the refund. He also told me there was nobody above him in the store, but the ASD proved that to be a lie, but she took up for the employee even though she agreed that 30 minutes was too long to wait. Instructions say not to mention competitors so I will just say that even though I live in the city this store is located, I will be crossing the bridge and purchase my grill from a competitor. I am sorry that you are losing me as a customer, although both employees basically said they did not care. But I have lots of contacts in town that will listen to me and might quit your store as well. I have been a customer of this store since they opened.
by
Mar 9, 2022
Easy to shop and clean restrooms
I bought a washer and dryer
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Recommended
Mar 1, 2022
Excellent staff
My husband and I just recently bought a home and were overwhelmed with the amount of help we received from the employees at this location. Angel in particular was incredible with assisting us with our purchase and possible van rental, Cheri pointed us in the right direction to get started with our shopping list and we had a great conversation with Larry, a fellow New Yorker! We can’t wait for our next project knowing we’re in good hands!
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Recommended
Feb 24, 2022
Great service
Everyone was awesome
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Recommended
Feb 19, 2022
Customer Service
The sales associate in the paint department told me to stop talking to him. You never tell a customer this at all
by
Feb 4, 2022
Great store
Awesome service all the time
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Recommended
Jan 20, 2022
Great store
Love shopping there all the time
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Recommended
Jan 10, 2022
great customer service
returns are made easy by the returns dept, they will assist you in a timely manner. thanks homedepot crew members!!
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Recommended
Jan 8, 2022
Friendly staff
I’m always impressed by the friendly staff of the Rowlett store. Keep up the good work.
by
Jan 8, 2022
Great store
Happy with all the service I encountered
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Recommended
Nov 24, 2021
A diy person favorite place.
I have always been told that if you can get to the problem, try to fix it yourself, before calling a service. Home Depot has always been my place to get parts for a repair or a project. Sales people are friendly and do a pretty good job of trying to help find what you need.
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Recommended
Nov 12, 2021
Good customer service
We buy all our materials here and we love great customer service.
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Recommended
Oct 29, 2021
It’s ALL here!!!
I am a “do it your self guy”. If HD doesn’t have it .... you probably don’t need it!!
by
Oct 24, 2021
Wonderful Cashier
Christy is the best cashier at the Rowlett store. She is always friendly, helpful and efficient.
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Recommended
Oct 19, 2021
Best store ever!
I love the selection of plants they have.
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Recommended
Sep 22, 2021
Watch what you are buying.
Be sure to check any boxes that have been taped up. Usually are returned items and nobody seems to inspect them before putting them back on the shelf for you to buy.
by
Jul 17, 2021
This store consistently goes above and beyond to provide great customer service. Especially durin...
This store consistently goes above and beyond to provide great customer service. Especially during the pandemic sales associates went out of their way to offer safe and personalized care. We were in the high-risk category because of age. Sales associates went above and beyond to provide contact-free curbside service and to keep us and other customers safe. When our car wouldn't restart in a hot parking lot, they offered bottled water and a place for us to recharge our cell phone until roadside assistance arrived.
by
Verified Purchase
Recommended
Jul 14, 2021
I wish they would put the entry in the middle
I wish they would put the entry in the middle
by
Verified Purchase
Recommended
Jul 13, 2021
Friendly, knowledgeable employees.
Friendly, knowledgeable employees.
by
Verified Purchase
Recommended
Jun 30, 2021
The employees at this store are the most helpful. When asking where an item is they don't just te...
The employees at this store are the most helpful. When asking where an item is they don't just tell you the aisle number, they take you to it. Even the young man stocking went and found an associate who could help me with my questions.
This is my go to store for all my projects.
by
Verified Purchase
Recommended
Jun 15, 2021
I love the Home Depot in Rowlett. Overall the employees are helpful and friendly. They take time ...
I love the Home Depot in Rowlett. Overall the employees are helpful and friendly. They take time to make sure I get what I need at the store.
by
Verified Purchase
Recommended
Jun 12, 2021
The employees here are very helpful and the store stays clean
The employees here are very helpful and the store stays clean
by
Verified Purchase
Recommended
Jun 2, 2021
I met Mark, at the Tool Rental section. He was extremely helpful and was very patient with my que...
I met Mark, at the Tool Rental section. He was extremely helpful and was very patient with my questions regarding the 3 year Ryobi power tool warranty. He explained the process and assured me that he would do everything he could to assist me. It was my first time having a problem with a Ryobi power tool. Mark set realistic expectations and explained the steps in the process. He made me feel like a valued customer, and I appreciated that.
by
Verified Purchase
Recommended
Apr 28, 2021
I would and would not recommend this store. Their are alot of older friendly people who have been...
I would and would not recommend this store. Their are alot of older friendly people who have been with this store. At the same tocken I come in to this store now and get treated like a thief. The most of the management sita back and just let things happen. The few that do try, I use to walk in and joke with the management that I lived their Mwith how much I was in that store. Now I get disrespected with alot. Bad customer service from a good majority
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Verified Purchase
Recommended
Apr 19, 2021
Do not shop at this store's garden center unless you want to wait, wait, wait for any help loadin...
Do not shop at this store's garden center unless you want to wait, wait, wait for any help loading. They are always understaffed.
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Verified Purchase
Apr 17, 2021
This store is filled with very kind helpful people. This goes a long way.
This store is filled with very kind helpful people. This goes a long way.
by
Verified Purchase
Recommended
Apr 16, 2021
Good people work here that care.
Good people work here that care.
by
Verified Purchase
Recommended
Apr 3, 2021
I love shopping this store because someone is always available and willing to help. The employees...
I love shopping this store because someone is always available and willing to help. The employees know exactly we’re things are and walk you to the area. Military discounts are also a plus and we are US Air Force retirees.
by
Verified Purchase
Recommended
Mar 14, 2021
Saron( she works in paint) will go out of her way to help you with anything you need to find and ...
Saron( she works in paint) will go out of her way to help you with anything you need to find and get you the right paint, stain, or brushes. She is the bomb.
by
Verified Purchase
Recommended
Mar 12, 2021
Although I didn't find all the items I wanted, the customer service made up for it. It's a clean,...
Although I didn't find all the items I wanted, the customer service made up for it. It's a clean, clear of clutter store and cashier Delanie was very friendly and helpful.