#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(815)741-7162
Tool & Truck Rental(815)741-7508
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
621 Brookforest Ave
Shorewood, IL 60404
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 746 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (746)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 746 reviews
Friendly and Helpful Staff
Each visit to the Shorewood Home Depot has always been a very pleasant one because of the friendly and helpful staff. Today, I picked up my snowblower from Tool Rental department and I felt like family because I of their help. I also went to the Flooring department and bought a vacuum cleaner and had the same experience there and during check out the cashier actually came up to me an ushered me to check out at the customer service area. I didn't even know that I could check out there. The garden dept. is my favorite area because of the variety of flowers and plants. I just make it a trip to visit there all the time, especially in the Summer. I actually love meeting and talking to other plant lovers in the gardening department.
by
    • Recommended
    Super Helpful w/ Appliance Order
    The appliance department was knowledgeable and super helpful with placing orders.
    by
      Home Depot is great
      We have always had a good experience with Home Depot
      by
        Great Customer SErvice
        Best Home Depot I have ever shopped at. A great experience.
        by
          • Recommended
          Love this location
          Employees are generally knowledgeable and helpful here. We have purchased large quantities of items here during the course of our whole house remodel and have had good luck with items being in stock. We have also special ordered flooring and countertops and the staff have been efficient and competent.
          by
            • Recommended
            Fabulous customer service
            I had amazing service from three employees while I was shopping for appliances and floor coverings. They had fabulous job knowledge as well as patience. I will definitely drive a little further to shop at this location.
            by
              • Recommended
              Great Sales Cashier
              "Laura" at the Service Desk rang me up. She was a very friendly and fun person and she accommodated me with joy. She made my day!
              by
                • Recommended
                Great features
                I bought a plunger and I love it! I love shopping at home depot , they are awesome!
                by
                  • Recommended
                  Happy that the chest freezer I want was available for buying
                  I'm glad I bought the freezer from Home Depot
                  by
                    Orderly and well srocked
                    Everyone works well together. You seldom need to wait for a HD staff member to offer assistance. Manager Clifton does a great job of resolving issues that sometimes occur.
                    by
                      • Recommended
                      Dan was very helpful.
                      Dan helped me load on to the cart and then my truck 24 2x12s.
                      by
                        • Recommended
                        Pleasant shopping
                        Well stocked merchandise, friendly people makes for great shopping. Will be back again soon.
                        by
                          • Recommended
                          Great Manager and staff: great customer service
                          Starting with Manager, Aaron every staff I came across is always and ever time very friendly, always willing to help, always go above and beyond to help. Very friendly, respectful, kind and helped me with a smile. This is how I know they are genuine. Thanks Aaron for always being there when I needed your help. You would always greet me with a smile and kind words and even stop to have a conversation with me. I always appreciated that. You are a great person and a great manager and role model and great asset for Home Depot and your staff.
                          by
                            • Recommended
                            Outstanding customer service
                            I needed to buy some fairly obscure bolts for a project I was doing. I had the old, rusted bolts I was replacing but was dreading the search to come. That's when an employee named Antonio saw me on my knees combing through bins. He sat on the floor next to me and said, "Need any help?" I showed him the bolts and said, "I don't know where to start." He not only found them but patiently wrote down the UPC numbers for me. Checkout was a breeze, the bolts fit perfect and I actually wanted to go back to the store and thank him. Thank you Antonio.
                            by
                              Don’t carry products that are advertised.
                              by
                                Gray and helpful staff through our store.
                                120% helpful. Staff did an outstanding job.
                                by
                                  • Recommended
                                  Nicole at customer service made my bad day great!
                                  Nicole at customer service went beyond what was expected of her as an employee! I had a very rough day and was in to unwind and shop for plants. She made my night with her awesome customer service. Hard to find employees like her now a days! Don't lose her!
                                  by
                                    • Recommended
                                    Great Employees
                                    I go to the Shorewood Home Depot frequently and am always surprised at how friendly the employees are. Every person I encounter says hi, asks if I need any help, and I always get a thank you on the way out. Not a big deal I guess, but these days it feels good to be around people who seem like friends even though I don't personally know them.
                                    by
                                      • Recommended
                                      Gina does it all!
                                      I needed significant amounts of drywall fire rated and mold resistant. Gina found the amounts I needed in different store, organized the delivery and honored my contractors discount. When you find someone who knows their job and does it well, I will be forever appreciative. Thank you Gina. Outstanding job.
                                      by
                                        • Recommended
                                        Best price on refrigerator
                                        Very pleased as always with Home Depot's Staff ! A+
                                        by
                                          • Recommended
                                          great store
                                          Always a pleasure to visit this store. I usually am able to buy what i need, and get out quickly.
                                          by
                                            • Recommended
                                            I am very pleased with this store!
                                            Purchased high grade caulk, 4 LED lights, 13 Leviton Decora plus 15 Amp switches, a very good flashlight, 5 shelf brackets for 2 bedroom closets and 2 24x24 drywall cuts for a ceiling repair.
                                            by
                                              • Recommended
                                              Great shopping experiences.
                                              I have shopped at this home depot dozens of times in the last year. I have purchased things from lumber for small projects, sump pumps and PVC pipe, to a variety of fasteners, tools, and cleaning supplies. The store always seems clean and easy to find what I'm looking for. The associates overall do a great job helping me find my way find my way around as well as products I need if I can't seem to find them on my own. I would recommend this home depot to anyone.
                                              by
                                                • Recommended
                                                Great customer service very knowledgeable
                                                Always found what I needed at the store very well stocked employees are very helpful and knowledgeable
                                                by
                                                  • Recommended
                                                  Good customer service
                                                  Good customer service
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Thanks Ali for the great help finding my item
                                                  Thanks Ali for the great help finding my item
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Not what I expected.
                                                  Not what I expected.
                                                  by
                                                  • Verified Purchase
                                                  Great customer service, friendly cashiers!
                                                  Great customer service, friendly cashiers!
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  My experience at this location isn't much different than most other locations. However, during an...
                                                  My experience at this location isn't much different than most other locations. However, during an emergency from a freak rain storm that knocked out power and mass flooding, Clifton from the store went above and beyond to help me get a generator that was locked on the shelf. There was a problem getting any of the 4 locks off to get access to the generator. He stuck with it get the very heavy generator out from the locked bars. I was able to get it home in time to stop my sump pit from overflowing and flooding my basement. That's Clifton!
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  1 found this review helpful
                                                  Veterans are given a 10% discount upon showing proper verification, however check your receipt b...
                                                  Veterans are given a 10% discount upon showing proper verification, however check your receipt before you leave to make sure they applied it.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  1 found this review helpful
                                                  Showing 1-30 of 746 reviews

                                                  Nearby Stores

                                                  Find Another Store

                                                  3001 Plainfield Rd

                                                  Joliet, IL 60435

                                                  3.85 mi

                                                  Tool & Truck Rental

                                                  (815)577-2410

                                                  Pro Service Desk

                                                  (815)577-2404

                                                  Mon-Sat: 6:00am - 10:00pm

                                                  Sun: 7:00am - 8:00pm

                                                  105 N Weber Rd

                                                  Bolingbrook, IL 60490

                                                  11.99 mi

                                                  Tool & Truck Rental

                                                  (630)771-2410

                                                  Pro Service Desk

                                                  (630)771-2404

                                                  Mon-Sat: 6:00am - 10:00pm

                                                  Sun: 7:00am - 8:00pm

                                                  3080 Rte 34

                                                  Oswego, IL 60543

                                                  12.68 mi

                                                  Tool & Truck Rental

                                                  (630)551-2410

                                                  Pro Service Desk

                                                  (630)551-2404

                                                  Mon-Sat: 6:00am - 10:00pm

                                                  Sun: 7:00am - 8:00pm