Reviews for Silver Spring #2551

I have asked an employee one time about helping me find the correct front wheel for my lawn mower. He was very helpful and while I could not find the wheel he did look on his online tablet and found the correct wheel. He told me what sku number to type in for an online purchase since they did not have the product. I ordered the part and it fit the lawn mower. Thank you!

I am constantly appalled at how dirty the exterior of the SS HOME DEPOT is kept. There is often trash in all areas of the parking lot. On the right side of the building there’s an array of bottles and wrappers. The store is just not well-maintained.

Employees are friendly and helpful

Using this Home Depot on a daily base and always can find what i need

I USUALLY FIND A GOOD VARIETY OF ITEMS IN EACH DEPARTMENT TO PICK FROM..

I like the location of this store, but the tile isles are not next to each other. It’s like a laberinth or an “egg hunt” search to find each tile/flooring isle 🫤. That particular section is disorganized. And most of the time, I don’t find the tile I need and I have to check other stores to see if they have what I’m looking for. That happens pretty frequently.

I was told the price on the shelf for gravel was an old price and they would not sell it to me for the price posted and did not remove the old price tag. Not good.

I like this store b/c they are helpful, full of smile and they give good advice or recommendations.

Frigidaire 5 Burner Freestanding Gas Range

Miki went above and beyond at service desk to assist me in my return. Excellent customer service experience

I would like to thank Miki from the customer service front desk for being very helpful

During my visit MS. Janice provides excellent customer service. She helped me to check out when Machine was acting up.

My representative Mike made my return quick and easy. Definitely service with a smile.

As a handyman I need to count on inventory being available and well organized on their shelves. I often find that the electrical and plumbing departments have disorganized, unlabeled and missing inventory. Floor staff do not usually offer assistance (if you can find them. THe Aspen Hill store seems better managed..

Two days ago I went to the Broadbirch Drive - Silver Spring store and the vibe seemed so nice. I was in and out with a smile and laugh; made the day of DIY better.

I brought this faucet filter 3 months ago but could not find again in 8 months.

Abera Berile, Master Plumbing Specialist, worked with me on two visits to figure out a problem I had in redoing a shower. On my first visit he recommended the least intrusive way to address the drain problem for a shower and when I came back with parts from the drain when that didn't work, he helped me design a specific solution that worked perfectly. He was very specific in how to put things together so I would not have a future issue.

Denaysia is knowledgeable and good hearted person. Always I went this location she goes beyond and above. On my previous shopping she even contacted delivery people and make it happen our BBQ machine. I mean this store is great overall Alisa is great manager very very helpful. Carlos was a great guy.

I would like to give thanks to Andrea Granados, her supervisor Oneil, and Adonis. All of them work in the Blinds/Shades department at the Home Depot located on Broadbirch Drive, Silver Spring. Ms. Granados did a super job guiding me to get window measurements, pick and order custom made blinds, cut the in-store blinds to fit some of my windows, and the entire ordering process. Her supervisor was equally responsive with keeping track of my vertical blind delivery. Andonis was very helpful to show me the price of various custom made blinds. This is my first time to order blinds and installation of blinds from Home Depot. The service and help from these employees really make my experience very positive. My family is looking forward to having the installation done when all the blinds have arrived. I think that their excellent customer support is worth recognition. I hope that their managers will give kudos to these employees for a job well done!

Ellie was extremely friendly and helpful, she showed how much she cares for customers. The store in general is clean and organized

I bought a 3 front doors for a client and they are very happy. I have no pics or video.

WE CALLED TO CHECK AVAILABLITY OF AN ITEM AND THEY ANSWERED THE CALL RIGHT AWAY AND NOT ONLY TOLD US THE ITEM WAS IN STOCK, BUT HAD IT WAITING AT THE SERVICE DESK FOR US WHEN WE ARRIVED. THE LADIES AT CHECK OUT WERE HELPFUL IN SCHEDULING ASSEMBLY AND DELIVERY AND WITH THE PURCHASE OF THE ITEMS. TOP NOTCH SERVICE.

Amazing experience getting help from Ms Marya the best worker at this location

I come to Home Depot Silver Spring often. It’s a friendly staff store. Usually I can find what I need. I love the plants, and general supplies.

Wow! What a great experience here! Some other places can have very rude people and that can happen anywhere but with this Home Depot location it is rare to be treated poorly! I love this location! Best Of Blessings to you guys and may peace be with ya!☝️❤️

Very clean and great customer service

Dear HomeDepot Staff, As a frequent Home Depot customer and Gulf War Veteran; I am always pleased with the Cleanliness, Confidence, and Character of the staff at your, 2300 BROADBIRCH DR, Silver Spring, MD., 20904, location. This is a model store where people run towards you, rather than avoid you. Don’t change a thing! It is getting harder and harder to find good people these days. Today, Eric went above and beyond to assist me with the Home Depot App. Eric's dedication, and patience made an impression on me. When you find good people celebrate them! Early in the week, I was cheerfully greeted by another young lady Home Depot employee. She was so very helpful, I promised to inform her supervisors as well. Now, I am older,....and my memory fades quickly. I can’t remember her name, but I can remember the feeling of being appreciated, and that's what really matters.

Go to this Home Depot if you want to be ignored by staff when u need assistance while also being stared at and pursued like a thief.

We bought a Weber grill and Miki the customer service agent was very helpful every step of the way. He is an asset to the store!!!

Wasn't pleased with the false statement place on the flooring installation estimate that I stated no heat nor electricity in my home: Didn't state such, and it won't true as well as time prior to, during, and after the estimate. Flooring staff also have exhibited behavior in other instances of not returning a promised call, screening questions when attempting to return a call to the Supervisor, and staff appearing to be indifferent to answering questions.