Reviews for Silverlake #6567

I went to buy a John Deere riding mower and at the time to pick up they told they didn't have the key for it. It was my dad Christmas present. So disappointed.

They certainly need to train better and I was not expecting to see and hear a personal FaceTime call while getting checked out ... which I believe caused a lot of distraction. They 6 inch poinsettias for Black Friday was not available or we just weren’t offered assistance thru sales add , our gift card was suspended due to many tries of not being able to be typed in correctly? Management just stood there no help. And it was not busy at all.

Yesterday I had a washer and dryer delivered. The delivery went well, very professional and helpful. The very first load in my new GE dryer the heat didn’t work, the dryer stopped, and wouldn’t come on again.GE wouldn’t replace the equipment until next Friday and when I asked what I was supposed to do with my wet clothes and the stuff in the washer they said “go to the laundromat.” I went in to Home Depot today furious! Toni met with me, understood my anger and worked with me to get new appliances delivered before the holiday. She could not have been more helpful! I ended up ordering an addition appliance and will go back when my refrigerator needs to be replaced.

Please compliment Shirley on her exemplary customer service!

EXCELLENT.. EVERYTHING YBDER ONE ROOF

I bought a cooking range, staff was so helpful in explaining about the product

EMPLOYEES ARE FRIENDLY AND COURTEOUS....KUDOS!!

I purchased a refrigerator and the employees made the experience great! Come in and they will really endeavor to assist you in any way they can.

Nice and friendly employees

Today's visit, the cashiers at the customer service was very helpful

EVERYTIME I WALK INTO THE SILVERLAKE LOCATION, SOMEONE GREETS ME AND IMMEDIATELY ASK IF I NEED ANYTHING.

Great customer service and store was well organized!!

I'm so uncomfortable after my last experience, and how unwelcome a"manager" made me feel, I'll likely not even shop at Home Depot further. I've been, I believe, a valuable customer who has spent a lot of money in this store. I'm not accustomed to being treated so poorly, and as a disabled person with limited mobility, an not at all comfortable having someone barge into my personal space-- especially with the covid-19 virus. If that were an employee of mine, I would have fired her on the spot. All this over my returning a $12 sprayer that was defective. I highly recommend avoiding this store and shopping elsewhere.

Great Associates... Kudos!

Employees are always helpful with good information

I will rate my visit on today-POOR! Prior to this visit I purchased some paint. The guy that helped me during a previous visit to this store was very polite and helpful. I was came in for a paint and he wasn’t sure if the color was correct. He told me I could purchase the paint and if it didn’t match o could bring it back. He wrote on the can to indicate it could be returned. I brought the paint in on today to return it and all 3 people I came in contact with made me feel as if I wasn’t being honest. I was extremely appalled by the way the manger handled the situation. They were looking at the can and asking if it said can or can’t return, the manager BRANDON came over and immediately said you can’t return paint and walked off. I tried to explain myself and I guess when BRANDON got frustrated he attempted to chastise me (which he was not). I wanted all of them to know how they were making me feel as if I was being dishonest and BRANDON kept attempting to speak over me. THE ABSOLUTE POOREST CUSTOMER SERVICE I HAVE RECEIVED FROM THIS HOME DEPOT. BRANDON should be setting the example for the employees working under him except he chose to attempt to be demeaning. POOR GUIDANCE FROM BRANDON. He doesn't appear capable of developing staff. DO BETTER BRANDON!

GREAT SHOPPING EXPEREINCE.

Fantastic Service help get correct items

Very helpful employees always friendly.

Ebony in customer service is rude and she don't need to be on the front line. You don't try to belittle a customer over a $8 exchange

employees are very professional and generous ,

Employees are friendly, informative, thoughtful but most of all thorough completing transactions in a timely fashion.

Location is well centered, close to all businesses.

The home of very friendly employees!

Great staff. Always stocked!

Great Shopping experience.

EVERYTHING UNDER ONE ROOF.

great experience.. Kudos

Employees were very friendly

The store is very great for finding things, they always have the right items for me and my family, while the other stores, they aren't keeping up with the items as quick as here. The store puts up a very tidy and clean place, considering the fact that the others have crawling cockroaches and ants.. Also, the plants outside are the greatest plants in the greatest condition, even the plant here are practically saying that the other one are dying of bad treatment! The customer services are the kindest and quickest in any other stores! I love it here at Pearland's Home Depot! They always have a surprise!