Filter Reviews By:Rating, Profile, Gender, Age (363)
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Showing 1-30 of 363 reviews
Sep 17, 2022
Great customer service!
All employees were friendly and helpful! I will definitely come again
by
Recommended
Sep 9, 2022
Great 5 star service
Chadlyn Felix made our experience at Home Depot excellent and he is a great asset to the store-he made it a stress free experience- Thank you!!
We will be back to this Home Depot for all our projects because of the great service Chadlyn Felix provided!
by
Recommended
Sep 3, 2022
Customer Service was awesome
Guyrlaine in Customer Service was extremely patient and helpful in handling an issue of an online order that the customer service online support team could not manage to take care of. She truly put forth extra effort to help us and was successful.
by
Recommended
Aug 29, 2022
Help with a smile
Today I needed help and I got it with a smile. Carol was there and helped with a great attitude and smile.
by
Recommended
Aug 6, 2022
excellent attitude and service
The staff at this store are very customer focused and make it a positive shopping experience.
by
Recommended
Aug 1, 2022
Outstanding customer service
Great service and very knowledgeable staff
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Recommended
Jul 22, 2022
EMPLOYEES
I find the employees at this location are more helpful than at the Pine Ridge Road store.
by
Jun 10, 2022
Home Depot is poorly staffed and run
Had little or no support upon inquiry with multiple home depot staff on the floor to find a product in Pluming. After about 5 individuals and being misdirected to the incorrect aisle found out that they did not have the item. Found the item at Ace Hardward. Lines too long at customer service, need more cashiers. Also, items not marked so when you go to check out the cashier can ring you up.
by
May 6, 2022
Friendly and Helpful
I need to replace horizontal blinds and had a lot of questions. I was well taken care of and all questions answered. I am awaiting the person to call who does an official measuring and sends the order. I’m excited!
by
Recommended
Feb 15, 2022
Best place for home goods in Naples
Awesome store with the best service...purchased plants, and they thrived and look so good
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Recommended
Nov 27, 2021
Awesome store
Very great deals spent more then I wanted to
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Recommended
Nov 22, 2021
Appliance delivery and installation
We spent $4080.00 on new appliances. The delivery crew arrived. Unboxed all appliances outside in the street. They installed the washer & dryer, fridge and stove. Refused to install the micro due to tile and dishwasher due to angled sink. They called there boss on the dishes washer. They handed their phone to my husband and said someone else would come on Monday today to install but it is up to us on the micro. The two appliances are sitting in my living room. Today is the day for the dw install and no one shows I call the appliance hot line and I was told not on the books. The person my husband spoke with on the phone was a supervisor. After 40 min on the phone we are now rescheduled for wed 1 to 5pm micro is Friday. What a nightmare and appliances don't work when they are sitting in the living room
by
Nov 1, 2021
End cap with clearance was nice.
The forehead temperture in clearance was great. I purchased 1/2 dozen for Christmas presents.
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Recommended
Oct 10, 2021
Poor customer service
Employees never want to help have attitude and act like they don't know anything
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Recommended
Jun 18, 2021
This store has wonderful employees who were very helpful to me while I had to make purchases to r...
This store has wonderful employees who were very helpful to me while I had to make purchases to replace 4 of my appliances!!
by
Verified Purchase
Recommended
Jun 7, 2021
Do not let store employee ( self checkout overseer ) rattle you when they accuse you of not scann...
Do not let store employee ( self checkout overseer ) rattle you when they accuse you of not scanning a high $ item.
by
Verified Purchase
May 29, 2021
Kayla provided an exceptionally knowledgeable, phenomenally smart and efficiently succinct custo...
Kayla provided an exceptionally knowledgeable, phenomenally smart and efficiently succinct customer service that enabled us to conduct our research as we prepare to move into our new home next. Even though Kayla was technically “just a cashier”, she was the one that best helped us with our product search by effectively managing to navigate between what’s available in store and online etc.!!!
Exceptionally talented... kudos to Kayla for making this a successful visit for us!
by
Verified Purchase
Recommended
May 25, 2021
The employees at this Home Depot Store were super friendly and helpful. I recommend everyone who...
The employees at this Home Depot Store were super friendly and helpful. I recommend everyone who wants to shop at Home Depot to visit this store especially if they need help in locating something . Shopping here was a perfect experience. Thank you
by
Verified Purchase
Recommended
May 7, 2021
This store has better CS w/customers than the Pine Ridge Store. Will continue to do business here...
This store has better CS w/customers than the Pine Ridge Store.
Will continue to do business here at 6348.
by
Verified Purchase
Recommended
May 5, 2021
I couldn't ask for better customer service. We had an equipment problem and were getting a horrib...
I couldn't ask for better customer service. We had an equipment problem and were getting a horrible runaround from the manufacturer and their "service" centers. After hours of phone calls and getting nowhere but mad, we took it back to Home Depot.
The Customer service associate, John listened thoughtfully, then involved the store manager.
Problem solved.
This store manager went out on a limb, refunding our money knowing that they would have to get reimbursed by the manufacturer. They totally stepped up, took the high road, listened and understood our problem and made it their own. Customer service? That's how it's done.
by
Verified Purchase
Recommended
1 found this review helpful
Apr 18, 2021
When an employee finally came to help me (after 2 pages), he was not wearing a mask. 3 other empl...
When an employee finally came to help me (after 2 pages), he was not wearing a mask. 3 other employees were chatting & blocking an isle w masks on their chins. They are the 1st employees in Naples i have encountered maskless. Im not sure if this is store policy or not, if it is, Ill choose a different hardware store in the future
by
Apr 9, 2021
Staff is either poorly trained or doesn't care (customer service). Instead of trying to find a so...
Staff is either poorly trained or doesn't care (customer service). Instead of trying to find a solution to a problem, wasting customer time and communing together to come up with excuses was their go-to method of problem solving. Save yourself the grief and simply go to another location.
by
Verified Purchase
Apr 1, 2021
Kitchen appliance sales people really helpful. Will shop there again.
Kitchen appliance sales people really helpful. Will shop there again.
by
Verified Purchase
Recommended
Mar 25, 2021
Many Thanks to your staff especially Sonja for going above our expectations.
Many Thanks to your staff especially Sonja for going above our expectations.
by
Verified Purchase
Mar 19, 2021
Store was full of super nice and helpful employees always get a helpful hand from people here and...
Store was full of super nice and helpful employees always get a helpful hand from people here and the energy is great
by
Verified Purchase
Recommended
Mar 16, 2021
Super friendly people nice people at customer service especially this young gentleman named Pat w...
Super friendly people nice people at customer service especially this young gentleman named Pat who made my shopping experience wonderful
by
Verified Purchase
Recommended
Mar 12, 2021
My husband and I were shopping for a bath tub. Inventory online was limited and we visited the So...
My husband and I were shopping for a bath tub. Inventory online was limited and we visited the South Naples Home Depot. Bob and Yayou answered our many questions as well as helping us to look at products before we made our choice. We were greeted pleasantly by other associates while in the store. The cashier Susanne taped up the wonky box and was very pleasant and friendly. Outside help, I believe his name was Germann chatted with me while I waited for my husband and then helped us to load the heavy tub into our vehicle. It was a pleasant and productive shopping experience; kudos to Home Depot staff and management !
by
Verified Purchase
Recommended
Mar 12, 2021
Thanks to your staff . And many Thanks to your Cashier Sonja for her helping anytime we come in. ...
Thanks to your staff . And many Thanks to your Cashier Sonja for her helping anytime we come in. My wife and I are very happy for her helping us.
by
Verified Purchase
Recommended
Mar 11, 2021
Thanks to your cashier Sonja ,I was able to get in and out quickly. She directed me to the items ...
Thanks to your cashier Sonja ,I was able to get in and out quickly. She directed me to the items I needed and
Then checked me out !
Very friendly