#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(718)348-2363
Tool & Truck Rental(718)348-2369
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
579 Gateway Dr
Brooklyn, NY 11239
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Customer Store Reviews

  • 4.4 out of 576 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (576)
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Showing 1-30 of 576 reviews
Great job
AKM is one of the nicest cashiers
by
    • Recommended
    Worker AKM
    Very helpful and friendly
    by
      Amazing Cashier
      He was very helpful at the cashier and made my shopping a better experience and made my day better!
      by
        • Recommended
        Decent Store To Shop At
        This is generally a good store to shop at, and the location is excellent. They keep it pretty clean and organized, and thwy usually have what I meed in stock. The employees have a very thorough knowledge of where things are in the store when I ask (i generally use the website to locate items) and things are very well organized.
        by
          • Recommended
          Customer Service
          Kendras customer service, was great at the cashier
          by
            • Recommended
            Close to all shopping.
            Close to home and got what I needed . Service was good
            by
              • Recommended
              Renee!
              This young lady went above and beyond to help me out. She was kind and patient!
              by
                Awesome
                I bought 2 Fox Wood Shades Loves Love It. It Made Our Bedroom Brighter
                by
                  • Recommended
                  Very good store just need a few improvements
                  Cashier moiya is really knowledge of products and displays really good customer service. The store just lacks employees so you would have to help yourself most of the time
                  by
                    • Recommended
                    Garage door
                    Don’t order your garage door from here, employees are always making mistakes and you will end up losing money if you order.
                    by
                      Friendly and helpful store associates!
                      Friendly and helpful store associates who took the time to help me out at the clearance section and then Lattisha and Derrick were super helpful when my items didn’t scan at the self checkout registers.
                      by
                        • Recommended
                        Employees were helpful and courteous.
                        My cashier , Akm was extremely helpful.
                        by
                          • Recommended
                          Great personnel
                          I had trouble with a delivery order, however with the assistance from Mayonette and Alison everything was corrected.
                          by
                            • Recommended
                            Nice Day for me
                            It was quiet and easy shopping for me today. In and out.
                            by
                              • Recommended
                              Felt right at home
                              Employee went above n beyond,very friendly staff checkout awesome really like this Home Depot made me feel like they knew me no need to go anywhere else
                              by
                                • Recommended
                                Awesome customer service
                                Bell was very helpful she greeted me with a smile and throughout my whole experience she made it easy for me to find what I was looking for
                                by
                                  • Recommended
                                  Great availability of home products.
                                  I had purchased an LG refrigerator last year and I am very happy with the product.
                                  by
                                    • Recommended
                                    NEVER COMING BACK AGAIN
                                    The Cashier girl Wendy was very rude to me just because she thought I didn’t have a pro account
                                    by
                                      Hurray Tariq! My Employee of the Day
                                      I was greeted right at the door and found the product I needed right away; unfortunately, there wasn't enough on the shelves. Tariq came to my rescue as he went above and beyond to get the case of Klein Strip Premium Stripper Paste on the top shelf! He's an example to follow! Great commitment to customer satisfaction!
                                      by
                                        • Recommended
                                        Great feature
                                        Happy with my purchase
                                        by
                                          • Recommended
                                          Progress is earned not given.
                                          The customer service has gotten alot better at gateway plaza. And as a customer I appreciate it. We want to spend money for the things we need, life is already stressful and making a purchase shouldn't add to it. Ty homedepot!
                                          by
                                            • Recommended
                                            Need to start over with a whole new staff!
                                            This store needs to revamp the employees. Maybe train them to deal with people and actually help them, not send them on a wild goose chase. My experience shock me completely. I spent so much money through the years of having my property in Brooklyn. And thought going to gateway will keep the community booming by buying from this location. I will definitely visit other locations because the staff is definitely disgusting. PLEASE TRAIN THESE FOLKS!!!
                                            by
                                              Above and beyond
                                              Jenny the cashier , Anthony and Debbie the managers and the forklift crew team went above and beyond to make sure I got my large order secured despite all obstacles we ran in to. They were all courteous and friendly. Most people don’t even want to talk to y when you come in at closing time. Not this team! They went above and beyond to make sure I got what I needed for my project. Thanks again!
                                              by
                                                • Recommended
                                                Great experience
                                                Jenny K is a huge asset to this Home Depot. She greeted me with a smile, asked , and was interested in what I was working on, knew where and what I needed, and checked me out promptly. She was friendly and courteous to other customers who approached her as well. She jumped in when the return line was out of control and wiped out the line in minutes with a smile. Way to go Jenny. For sure my best experience at this Home Depot thus far. Jenny K sets a high bar in customer service and is an asset to this Home Depot.
                                                by
                                                  • Recommended
                                                  I had a great cashier his name was A K M
                                                  My cashier was cool. Thank You A K M my cashier
                                                  by
                                                    • Recommended
                                                    Good products!
                                                    Good wood; Good paint; Get tools and hardware.
                                                    by
                                                      • Recommended
                                                      Shopping at Home Depot at starred city
                                                      Great store to get what you need. The Home Depot on avenue u needs a lot of improvements! The staff and keeping stock on shelves.
                                                      by
                                                        • Recommended
                                                        skip this store if youare smart
                                                        Long lines, terrible customer service. Went to get my pickup order. They never texted me and It took over 6 hours!. Terrible service.
                                                        by
                                                          Pleasant cashier experience!
                                                          Employee waved me over to check out. Was extremely friendly and pleasant!
                                                          by
                                                            • Recommended
                                                            Fun to Shop
                                                            I went to Home Depot to kill some time before Marshalls opened and use a gift card from last Christmas. I didn't really need anything but cleaning supplies. I had the best time. The store was noticeably spotless, workers deliberately helpful and happy and I just felt like there was a respect of the customers experience from the second I walked in the door. Kind of odd, but I left that store skipping out on a cold winters day and inspired to clean/organize my home.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 576 reviews

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