Reviews for Towson #2504

I bought 3 appliances, and my salesperson showed me different options and described each. She wrote up and explained my order in detail. She was really patient when I asked A LOT of questions. The next day I needed to change part of my order. The same person helped me again, explained new information and re-wrote my order. She called someone with electrical experience over to answer my additional questions. Great experience!

We were just in Home Depot picking up soil and some plants. It took less than 5 minutes for us to get checked out. Marissa was incredibly efficient, helpful and friendly with checking out and William Young was very helpful to us as well as he unloaded our handheld cart to our car and he was very soft spoken professional and very friendly. He should get employee of the month

This is one store/Home Depot that was in my view phenomenal! I mean from the time I even walked in the store staff greeted me and in the aisles and even Giselle at the register

Great customer service ! Very clean store , fast service

Artisha went above & beyond to help me get a store credit. Thank You.

This is my home Home Depot. I know just about where everything is and the sales folks are always helpful.

Employees are so helpful!

Great place to pick up supplies and ADVICE.

Dan, from lumber department, was very helpful and did not accept the tip I offered as it is against store policy.

10/10 recommend to a friend

If you want one of those "back in the day" shopping experiences, Home Depot is the place to be. They have colleagues on the floor ready to assist you, and they have live people on the cash registers to check you out. No, need for you to work for free by checking yourself out! Knowledgeable and friendly service too! Always a smiling face!

I don’t even live near the Towson store, but prefer to always shop at the store, because I have found the professionalism and the attitude at this store exceeds all other Home Depot’s in the area. Enough said!

Abby and Sandra go above and beyond to make sure customers are taken care of and satisfied. Excellent customer service from Abby and Sandra!!!

Employees are very nice

They always have all the products I need

I received amazing customer service from Sandra and Marc Anthony. Sandra had to jump through a lot of hoops to get my account corrected. She did it with patience and a pleasant smile. And Marc Anthony did the work of 2 men when he had to bring 4 different 10foot countertops to the service desk before finding one that was acceptable. Both earned my respect and deserve praise for their amazing customer service.

I bought 2 rollershades for my Aunt who has been on my case to purchase new ones!

I purchased some exterior lighting for my home and I am glad I did. Good Quality and great Prices for these items. Sorry , I don't have any photos to show.

I called ahead looking for several Christmas items, and spoke to a KIND, PATIENT, and KNOWLEDGEABLE employee in the Lawn and Garden Department. I chose to go immediately to this store, even though it was late at night and I was ready for bed. The Christmas Display Area was beautiful, well stocked, and neatly organized.

Always find what I need at the Towson Home Depot. The staff is always helpful, respectful and upbeat!

Very nice staff, well stocked store. easy in and out exprience.

I was doing a creative project on my backsplash in my kitchen. Farrah helped me and explained what I needed and how to do it. It was great. Tammy at the cashiers desk was great as well.

I would like to give kudos to Lester who works in the exterior door department he helped me finalize my sale ,now I know I hadn't made a mistake.

When I come into your store to return something I wish I didn't get treated like I was returning stolen property! There is one lady in particular that seems to be on a power trip when it comes to this! I won't say her name, but she needs to be sat down and told to not treat every customer like they stole what they are returning!!!!

I have had many major remodeling projects done over the years to my houses & rental property. I always find what I need at this Home Depot & the quality & prices are amazing. The staff are always friendly & helpful.

I had a hard time finding floor register grates so I walked up to the three African American employees that were talking together and asked for help. One person said to look in isle 5. Then they continued to talk. At least they were not on their cellphones!

Purchased a $900 dryer from Home Depot on Joppa Rd. Worse experience ever. Dry was deliver and they were unable to hook it up. So conveniently the driver and his assistant for got how to speak English and carried on a conversation about me in Spanish. They left angry because I would not sign off didn’t leave my manual or my hose and when I called him back he hung up on me and the store wasn’t much help either. Called the store and they left me on hold. So after wasting my entire morning I had to drive to the to purchase the thinks my husband will need to hook up the dryer or wait for them to return with my hose and manual. Will say the young land did print me out a manual only thing they did right considering I had to waste my gas.

I would like to thank Hailey at the pro desk for the good Customer service for my checkout.

Very poor on this night. Could not find knowledgeable associate even after going to the service desk.

Dyimara was a great help.. Very knowledgeable of her job and was able to answer all questions asked and provide feedback where needed.. Amazing Personality, Very attentive and Provided an Overall Great experience ! Top Tier Customer Service !!