Reviews for W El Paso #523

Seasonal area went above and beyond to save this product for me. It's a special gift for a sick relative that lives out of the US. Raven went out of her way to check, get and hold it for me. The front end was lovely at the time of pick up. To her I could have been just another phone call but I wasn't and that made a big impact. Thank you this means a lot to my family.

We love shopping around for the summer season. Especially their flowers and seeds. We have a beautiful garden at our home.

This is not about the product, it’s about the service. The installers stated that that we had an incorrect water valve although it has been in place for the last 47 years and there was no issue when the last one was installed. The installers said a plumber will change the valve at no charge and complete the installation however when the plumber came 5 days later he said the installation was not his job. He did change his mind and complete the installation. So here is the kicker, since we did not open the box until 5 days later to discover freight damage the manufacturer will not do anything for us but we did receive a discount from the store. I will not be using Home Depot for appliances or any other large purchases.

Thanks Everybody! Kip

Everything went very smoothly. Workers arrived when scheduled, they were very polite, and they completed building the shed in about 4 hours. I was able to put the entire cost of the shed, materials, labor, etc., on my Home Depot consumer credit card, which really helped me out. I was totally satisfied.

Need more attention to costumer service. Employees lack team work experience. If you ask them for help they say “thats not my area let me get someone” someone will arrive appt. 10 min. later. Employees never greet you or ask if you need help.

Isaac and Andres were very helpful!!

Is the worst experience I've ever had there at that store? No one is around to help and when you do find someone no one knows what they're doing so you don't buy nothing and they lose money. I needed four doors and no help even with the assistant manager. How sad is that

Look for Jasmine, she is excellent person that goes above and beyond. Excellent service.

I bought four toilets with installation they all had the same SKU number. One was totally different and the Home Depot supervisor explained that it was my fault for signing the service orders at the time puchase and when I paid for the products.

New manager is not management material. Also, get rid of garden center employee, Bea, she’s a real snot. Very arrogant and isn’t customer service oriented.

Super lovely shoping with my hubby this morning, just the two of us. We found everything we needed. And, at checkout the cashier was just so patient and very kind helping me with the survey. We will continue to come to this location.

Very rude, very rude, very rude

We have visited this store several times due to a remodeling, and the staff is excellent!

Best retail variety of houseplants if found so far!! Aside from small business nurseries.

Waiting for installation at this time.Purchase was yesterday.mr. Macias coming tomorrow 9.12.23 to check on gas water heater.Waiting on call for garbage disposal and kitchen faucet installation

My experience purchasing a new dishwasher was greatly enhanced because of the thoughtful and kind assistance of Paris. She demonstrated keen awareness of my needs, informing me in numerous detail of the capabilities of the new dishwasher. At all times, Paris was polite, soft spoken, and skillfully attentive to completing my purchase order efficiently. I was delighted to have the opportunity to speak directly with Jenny, store manager on duty, to express my appreciation of Paris’s help in purchasing the new dishwasher.

Excellent customer service Purchase garden items. Satisfied with product quality and price

See above. The highlight of your store is the people that work there….. really!!!

Home Depot is the best! I love the way they always have what you need. always!

In all seriousness, this is my favorite location in the city of El Paso. Not sure what it is about the employees and service but I feel most comfortable shopping at this location.

Both Monique (cashier) and Richard (plumbing) were both providing great customer service and I will return for my hardware needs! Thank you, Alex D

This was a great experience, working with Brianna at the pro desk. She was very professional, and had all the materials on track when I came to pick it up.

Over my many trips to this store, I have found it difficult, time and again, to find things on the shelves or locate an employee for help. Many times I have looked on the HD app and it showed 12 of an item, only to go to the store and find none. Even the employees have told me that their inventory is never accurate. Recently I purchased a toilet seat, only to take it home and find out that it was damaged and missing hardware. Find another HD store rather than this one.

The associates were so helpful

Juan Carlos was a great help loading my purchases! Thank you!!!

Always super helpful, friendly staff! Love going to shop at the West side Home Depot!

Went in located what I needed purchased item and ex

Thank you Arely for being so helpful

Employees would grunt if needed assistance, and would sometimes ignore you.