#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(517)327-3401
Tool & Truck Rental(517)327-3400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
936 S Waverly Rd
Lansing, MI 48917
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Customer Store Reviews

  • 4.7 out of 560 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (560)
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Showing 1-30 of 560 reviews
Home Depot Store on Waverly
Look no further if you want great customer service from not just one, but every employee you encounter. Super helpful and prices were great as well. I bought a wastebasket twice the size the competitor had and it was the same price.
by
    • Recommended
    Great Customer Service!
    It’s such a pleasure to receive help from pleasant and capable sales staff. Rutherford made our shopping experience easy!
    by
      • Recommended
      Great costumer service!
      I bought some good quality wood and I am so happy!
      by
        • Recommended
        Amazing Customer Service!
        MIYANNA went above and beyond to help me with customer service! After I didn’t online order, she found out that part of my items were canceled, because they did not have them in stock. She then found out, that they just got them in stock and came with me to the aisle to help me find them. I purchased them and she was truly amazing!
        by
          S Waverly store
          Very knowledgeable helpful and friendly employees!
          by
            • Recommended
            Great customer service
            Purchased a new range and the customer service was knowledgeable, friendly and efficient
            by
              • Recommended
              Knowledgeable Employees
              Purchased carpet and waiting for installation. So far, the process has been good and the employees are great!!
              by
                Great service
                Rutherford in the appliance area was wonderful to work with. We ordered a washer and dryer. He was very helpful.
                by
                  • Recommended
                  Great checkout experience
                  My checkout lady was super helpful and helped me get a charge card too. All the staff are great as I shop there always willing to drop what they are doing to help.
                  by
                    • Recommended
                    My go to location!!!
                    I love this store! I always get the best service from the friendliest associates! I don’t frequent any other location. This is my comfort zone. Thanks Home Depot for being the best!
                    by
                      • Recommended
                      Every helpful
                      Rutherford was every helpful.
                      by
                        Great customer service
                        Very personalized knowledgeable and experienced staff who can help you choose exactly what you need for your particular product. They really seem to love what they do
                        by
                          • Recommended
                          purchasing an appliance
                          very good selection excellent associate working....Rutherford
                          by
                            • Recommended
                            Customer service desk.
                            Tarrianna was very helpful and kind
                            by
                              Helpful employees
                              Went in for lots of lumber and a young man in that department was very kind and helpful. He helped get lumber down and load it!
                              by
                                • Recommended
                                Meets expectations every time!
                                I just recently purchased the Samsung Bespoke refrigerator. Staff made it a easy process and was able to explain the difference in each brand. Staff are always friendly and helpful.
                                by
                                  • Recommended
                                  Store is superb.
                                  Every employee at this store is ready an willing to help with any concerns you may have. Best store in the area for what you need.
                                  by
                                    • Recommended
                                    Customer service saves the day!
                                    I went to purchase a water filter for refrigerator that I purchased at that same store location. They had the supply, but they were not displayed. Mr. Rutherford found the filters, got an a ladder and help me complete my purchase. If you need help in appliances at this location, ASK FOR MR. RUTHERFORD first!
                                    by
                                      • Recommended
                                      Store has decent inventory
                                      It is hard to get help for wood that needs to be cut or when buying bulk in the patio department.
                                      by
                                        • Recommended
                                        Rutherford!!!!
                                        Rutherford is outstanding!!!! The best customer service that I have ever received! Funny! Knowledgeable! Not pushy!
                                        by
                                          • Recommended
                                          I’ve Never entered my sweepsteaks drawings til now
                                          I have been shopping at the Home Depot for years and years and never entered the sweepstake but I’m going to start for 5000 because over the years have probably spent 50,000
                                          by
                                            • Recommended
                                            Wil is the man!!!
                                            Wil went above and beyond to help me find the right bolts and wood I needed for my project. Very knowledgeable kind and caring. Thank you for making my shopping experience. I will definitely be back!
                                            by
                                              • Recommended
                                              Expert Service
                                              The associates in the Tool Rental Department at this store are friendly, knowledgeable, and very helpful.
                                              by
                                                • Recommended
                                                Excellent store and employees
                                                Bought new microwave and very pleased with customer service.
                                                by
                                                  • Recommended
                                                  Helpful employees are key!
                                                  so glad i encountered Pete on my visit today. He was very helpful, guiding me to what i need to repair my leaky faucet rather than replacing it. Pete gets 5 stars from me... he made my day!
                                                  by
                                                    • Recommended
                                                    Too many tools
                                                    The employees are always easy to find and very helpful here
                                                    by
                                                      • Recommended
                                                      Knowledgeable Employee
                                                      I went in to purchase a gas single stage snow blower that I saw on line. Didn't see the item on the floor. Rutherford came up to assist me with " how can I help you find what you are looking for"? I showed him the item on my phone and the stated note that their store had 6 of them. He tracked the item down as still being on the delivery truck and took me through the process of purchasing it by way of a Home Depot credit card and picking it up the next day by way of will call.
                                                      by
                                                        • Recommended
                                                        Don't go here if you need help from employees
                                                        Many people working here. I tried to get help with an item, but was routinely ignored, despite asking for help.
                                                        by
                                                          Great service!
                                                          They had the appliance we needed and the sales person was very efficient and friendly.
                                                          by
                                                            • Recommended
                                                            Great store and employees were Great.
                                                            I change furnace filters every month and always buy from Home Depot.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 560 reviews

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