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Showing 1-30 of 354 reviews
May 26, 2024
Self checkouts epic failure
Trying to check out with the self checkouts, but found all of them only take credit card, if one is paying in cash one has to go stand in some very long lines at the pro desk. This was not the first time that the self checkouts only take cards, but this time I asked to speak to a manager, Aronn, he was rude and barley made time to listen to me. Most of the managers in this store are very rude. When one is lucky to find a manager, be prepared to only have 20 seconds with them. An the store manager never comes out of the whole she hides in. Equipment failures in multiple places in the store. No one knows how to cut wire or thread pipes or cut carpet, its a good thing those machines never work or have a employee that knows how to use them. Epic Failure
by
May 14, 2024
This store needs a whole new management group
The moral in this store does not exist. Management is beyond incompetent, IF you can find one they are useless. An in most cases they refuse to come out of their hiding hole and send some lacky to do their job for them. You always hear about how safety is important to Home Depot, but in this store it seems to be the furthest thing to management. The fire escapes are always blocked, especially in the lumber area. The Fire Marshall would have a field day writing violation tickets!!!
The morale of the store is at a zero. IF you can find a employee they are either clueless or so overwhelmed and overworked. Some fat management member must have been a slave owner in their past life and is still cracking the whip on people. And then there are the clueless useless trash employees that live on their cell phones instead of helping customers. Avoid hardware that is where the useless clueless pathetic workers are, when you can find them. Which is NEVER !
by
Mar 19, 2024
Dennis was quite helpful
We reduced our shopping time which was greatly appreciated due his knowledge and assistance in such a friendly manner!
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Recommended
Mar 15, 2024
Great products.
Very happy with the employees. Especially Kenneth in the garden section.
Good selection of items.
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Recommended
Dec 28, 2023
Great Employees!!
Such friendly employees!! Easy to access what I needed
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Recommended
Dec 5, 2023
The elridge home depot sucks
Management is horrible
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Dec 1, 2023
Overall good
After going to the porter Home Depor this store is amazing.
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Recommended
Nov 5, 2023
where oh where is the managers of this store
The workers are way over worked and the management staff always seems to be hiding in their offices or cars. Whoever writes the schedules either has absolutely no idea on what they are doing or they do not care to have workers there to help customers.
by
Nov 2, 2023
not all home depots are created equal
i was very happy with the last time I was there and this time was very easy as well. The store is very consistently helpful and has knowledgeable staff that are pleasant to engage. not all home depots are created equal.
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Recommended
Oct 28, 2023
AVOID cashier Ashley like the plague
She is very rude and may deny to approve your purchase if you need an over ride. Management is aware of here interactions and continues to only talk to her.
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Aug 27, 2023
Friendly Service!
We went into this store location for several items and the service was excellent!
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Recommended
Jul 23, 2023
Clean, can find anything needed.
I like this store more than one closest me as it is clean and kept stocked up, i'm able to find whatever i need, or can get help easily. Robert in Lumber was extremely helpful on my recent visit.
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Recommended
Jul 12, 2023
Excellent home inprovement store!
Great home improvement store that carries just about everything I need! Outstanding customer service too!
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Jul 3, 2023
Very helpful employee
I recently bought a new table fan, since my other one burned out. Gene was very helpful in showing me what was available in table fan. When I chose one, he assembled it for me, which I would not have been able to do myself. He was patient and persistent and I'm grateful for his help.
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Recommended
Jun 13, 2023
Experience
JR at PRO DESK was extremely helpful and attentive. Helped me find everything I needed in a timely manner.
by
May 21, 2023
Gene in plumbing is your man
If you have an issue in the world of plumbing see Gene in that Dept. if he has the part he will find it.
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Recommended
Apr 11, 2023
My home project store
I love home depot and what it has to offer for DYIs!
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Recommended
Apr 11, 2023
Great Leadership In This Store!
I cane into the store about 8pm to purchase 6 grills. Was greeted by Tarence. Immediately, I knew he held a leadership role just by his professionalism and sense of urgency. Tarence quickly delegated the tasks necessary to get me what I needed. He knew his buisiness, and I say this, becauses he knew where to locate the items in the reserve areas of the store and quickly get them to me. Very impressed with his leadership abilities and the response he gets from his associates. He seems very well respected and employees seems to enjoy working alongside him.
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Recommended
Mar 14, 2023
Great customer service!
Good products and I received great customer service from Ms.Cythina.She went out of her way to assist me,and I really appreciated her help!
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Recommended
Jan 18, 2023
New Manger sucks the life out of the store
The employees are fighting for life here, as the new manager is a freaking bully. She likes to humiliate and berate employees on the sale floor. I have seen bad management before and I have seen great management as well. However this lady is the worst of the worst. She is a bully.
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Recommended
Oct 15, 2022
Callous and Rude Store Manager
They shipped a defective DeWalt self-propelled lawn mower to my home. Added to the above, it was missing parts. I reached out to the store to address this. The store manager, John Z., wasn't willing to listen. He ended up hanging up on me because he had "other things to do." I spoke to this individual on 2 successive Saturdays couldn't get him to listen to me let alone address my issue. I took a day off work (October 13, 2022) to take the unit back to the store. I was helped by 3 employees at that store location :
1. Rosely
2.Kim
3. DeAngelo
They were different and exceptional. These 3 care for customers and Home Depot's reputation.
by
May 15, 2022
GREAT SERVICE!
I have been a regular customer here, and they always have great customer service. Specially the store manager is one of the best store managers out of all the Home Depot’s I have been to.. will recommend shopping in this store to everyone
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Recommended
May 14, 2022
Great customer service !!
Donna helped me find an associate to assist with finding the products. She made check out easy and found someone to assist me with getting my products to my vehicle.
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Recommended
Apr 17, 2022
Home depot has a quality material
My customers are so please with material we use
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Recommended
Mar 17, 2022
WOW! I was extremely blown away at the Garden Center's customer service
Today I visited the FM 1960 WEST Home Depot location. Out of all my years of purchasing soil and mulch at Home Depot (and we are talking 15+ years!) no employee has ever helped me push my loaded cart of soil to the cashier (he probably would have loaded my cart is he wasn't already engaged with helping another customer in the same aisle) and then he asked another employee to stay with me to load it all onto my truck. Which that young employee did so! KUDOS to the Garden Center employees at this location. I will be planning to return to your location of all my mulch!
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Recommended
Jan 8, 2022
Manager out of control
Customer service sucks.
by
Oct 7, 2021
Great value
I will know more information when product is installed and working.
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Recommended
Oct 6, 2021
An UNPLEASANT shopping experience at a Willowbrook HD store # 6838. Actual REVIEW Star is a BIG ZERO .
I have to give this store PRO Service desk and their contractors a big ZERO star rating for what they just put me thru their service of scheduling my storm door measurement .
1/ My Order ID # H638 153574 & payment on Thursday 09/30/21 for a contractor to schedule a meeting at my home to measure my storm door so I can buy the correct storm door and have them installed it.
2/ Friday afternoon 10/01/21 at about 3:12 PM I missed a cel MESSAGE on HD PRO onlinewebsite that the contracor ( Martin Duran ) trying to contact me.
3/ I returned the online message to Contractor at about 3:42 PM to Martin Duran asking hime if he contacted me for the door measurement meeting ?
4/ Martin Duran answered "YES" .
5/ Then I continued my message with "I am ready to talk" 2 more times but kept meeting with SILENCE from Martin Duran. !!!!
That's is that's the last time I heard from PRO Service contractor.
6/ I contacted HD PRO Service at the HD store , James Cason , on the next Monday AM 10/04/21 to report the situation. A few hours later James answered back to me that his contractor tried to call me TWICE last Friday !!!! but James would have somebody called me later.....
7/ The next day Tuuesday, another man from HD Pro called me and told me a contractor will call me ?????? to date NONE ever called me.
8/ I received a missing phone call from James Mason on my phone at about 10 AM !!!!
I tried to call back several times but could never reached James Cason after bouncing back and forth beween phone stations !!!!
HD staffs all disappreared from me from now on...I guess ????
Phillips Lee