Reviews for Ashland #3888

Lack of customer service and lack of knowledgeable staff.

Chloe, Sara, and Harold have all been extremely helpful. I'll be back again!

We live in a smaller community and the local store seems to be out of stock more than other area Home Depots. It is not a huge deal as there are other, larger Home Depot stores within a reasonable distance that almost always have what I am after.

I have had many great experiences at Ashland OH Home Depot. There are friendly helpful people and they always have what I need in stock.

Elyria store is closer so I went there for a new dishwasher. Three employees involved in chatting, offered to help me but kept chatting. I then asked for help but they really weren't interested. I drove to ashland, an hour away. I didn't even get to the appliance department. Chris greeted me at the door. Mikayla and Trevor sold me the dishwasher I wanted from the window department. Very friendly store. Very helpful store. Worth the drive!!

Love shopping at the Home Depot, we find new reasons and new products each trip. Highly recommend the Ashland, Ohio Home Depot store.

Working on projects in the home

Dave Wright recommended an item to add for the project. Perfect, post spear made the mailbox install so much easier. Worth the extra cost.

Awful selection go somewhere else

I started to write a review about some power tools purchased and are very pleased with the brushless I've added. But this review is about the people who work there, I can honestly say they are all on the same mission. I highly recommend the Ashland Ohio Home Depot, they set the bar high.

Started with a phone call to check inventory purchased more items before checking out all were very knowledgeable and so helpful things have changed from what was! Thanks so much

I recently invested over $10,000 on a kitchen remodel at this Home Depot, and I couldn’t be happier with the experience. From my very first interaction with Steve in the appliance section to my final discussions with Harold and Travis (or Trevor), the customer service has been nothing short of exceptional. Every team member, from the store manager, Jeff, to the folks at the customer service desk up front, were incredibly professional, proactive, and went above and beyond to address any challenges with delivery. Their communication was clear and consistent, and they always made me feel valued as a customer. It’s rare to find a team so dedicated to ensuring a seamless and stress-free experience—highly recommend!!

Great store . A lady named Dorothy and MeMe helped me and they was awesome and very helpful . Dorothy is great :)

Went in to buy several cases of flooring but they did not have the amount I needed in stock. No worries the young lady ordered the amount I needed and they had fast delivery to my home at no charge.

I like the Ashland store alot! With that being said all the floor displays in the main isles and secondary Isle is absolutely frustrating and trashy. There is no need, if the item is on sale then put the sale where the item is suppose to be. These cardboard floor displays for everything just looks super junky and crowded.

Awesome place and good workers .especially Dorothy Young

I had a GE Refrigerator delivered/installed. (1) The installers were not outright malicious, however, they did not use near enough caution, and they scratched my front door while removing the old fridge. (2) The installers watched a YouTube video (while on-sight) about how to install the ice maker in the freezer. (3) The hose inside the freezer bringing water to the ice maker has a kink in it... only time will tell if water is actually getting to the ice maker. (4) Home Depot "required" us to buy a new braided water line, the installers didn't even use it (they used my existing line), and then they took it with them when they left. (5) I called them 10 minutes after they left to say I paid for that line and need to return it. (6) The shrink-wrap plastic that protects the stainless steel surface was poorly removed. I spent an hour finishing the job. (7) I also had to finish putting trays/drawers in place. They left the ones inside the fridge still with shipping protection (ie - styrofoam & tape) on them. While these two guys were indeed friendly, this was the worst "installation experience" I've ever had.

I was about 50 miles from home and needed to pick up a few things. So I stopped at this location. It was very clean, organized and well stocked.

Never using the Home Depot credit card again!! Started charging me interest on a 18 month interest free purchase.

I have never had to look for assistance at this store. Employees are available & pleasant. Always willing to answer questions or assist with returns or purchase.

Good selection in their gardening department. Check out was fast. Really nice they keep an open checkout during the gardening seasons and not to have to walk so far to reg checkouts. Plants are always healthy.

Found the product and it was in stock

You need more selection and carry more supplies and products

The customer service associate that I waited for to answer my question needs to be aware of what customer service is I drove 20 miles out the way to purchase a item and she was very rude unprofessional and would not help me due to her attitude.

Well both times I've been to the garden center the cashier Lois has been kinda rude, the first ti I just brushed off but this time she was arguing with us about where to get the mulch. We wanted 20 bags and needed someone to come to the parking lot to cut open a pallet for us and she told us to grab a cart and load it ourselves in the back of the garden center. So now we had to handle the bags twice which we did not want to have to do which is why we parked in the lot beside the pallets of them.

Ashland home Depot is awesome. All the employees are helpful and friendly. Shout out to Marty. Thanks for helping us find those screws

Flowers were just beautiful.

Sales cashier Lacy greeted me, was friendly, and very helpful during my transaction. I was in and out, just like that!

From the store manager (Jay) to my pro desk rep (Bill Converse) it's all good!

RIDGID service is terrible. They do answer the phone return messages or service the customer. Home Depot is being hurt by the poor service given by RIDGID. Please help get them to do their job!!!!