Filter Reviews By:Rating, Profile, Gender, Age (322)
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Showing 1-30 of 322 reviews
Aug 6, 2015
Puppy Friendly!
We really enjoy bringing our puppy with us when we go shopping. The associates in the store were very nice, really like the shopping experience at HD.
by
DIY
Recommended
Aug 5, 2015
Extremely helpful and knowledgeable employees!
I am old and my electrical knowledge only relates to change bulbs. During my visit to buy a new ceiling fan for my kitchen had me close to a nervous brake down. However the associates in this store made me feel as confident as a contractor. I love the store and will come back any time I need any thing for the house. Thank you, thank you, thank you!
by
Recommended
Aug 4, 2015
Great Experience at Check Out!
I had a great experience today at the Avon store. I pretty much knew what I needed, but it was nice that several associates stopped and asked me if I needed anything even though it was clear that they were busy doing inventory.
But the really excellent part was Marie at check out. She was very nice and gave me the deal of a lifetime. She said that if I signed up for the Home Depot credit card I could get $25 off. Since I was only spending $66 that is a 37% discount when normally opening a card only gets you 5-10%. Overall she was very kind, helpful and I really appreciated her letting me know how to save a little.
by
DIY
Recommended
Aug 4, 2015
No problem shopping in Avon
No problem finding what I need in HD in Avon. Staff are always friendly and helpful. Cashiers are great - especially Marie.
by
DIY
Recommended
Aug 3, 2015
Love this Home Depot
My husband and I have always had great experiences with any of the associates we have talked with. Always personable - helpful and knowledgeable.
GREAT TEAM
Thanks for making us feel so good about shopping here!
Lisa and David Gomes
by
DIY
Recommended
Jul 30, 2015
Great experience!
It's was easy to find what I was looking for at the store.
by
Pro
Recommended
Jul 26, 2015
Happy Days
Always a productive trip. Would like to see more automotive items.
by
Verified Purchase
DIY
Recommended
Jul 25, 2015
Great store for all ny Home andvGarden needs
I have really enjoyed shopping at your Garden Center during this spring and Summer season. Great plant selection, kept healthy and you have hadvavverybgoodvselectionnof premium products at very competitive prices. One visits where I couldn't locate an item there was always nearby a ready and willing associate to help me out. Many of them have good plant and product knowledge. A ais I consiiderbmyseilf an accomplished gardener. Kerr doing what you a,re doing and you will retain and grow your customer base as well as sell a lot of product.
Thank you and keep up the good work!
by
Pro
Recommended
Jul 14, 2015
Great team work
Had a great experience today with exceptional customer service with Cheryl as well as another Customer service rep. Found my clients order sent a message to distribution to pick it, gave me an exact window of time when it would be ready. I called contractor sales who quickly confirmed order was ready and when I came back had it loaded by an ace in minutes.
The team work at Home Depot helped me finish up my day in a timely manner and got me home. Thank you.
by
Pro
Recommended
Jul 7, 2015
ASSOCIATES FRIENDLY AND HELPFULL
Every time I've gone to this store the associates are available to help with any questions that I my have.
couldn't say the same for the availability of cashiers.
by
Recommended
Jul 7, 2015
Easy experience knowledgeable staff
I was not sure of the names of the items i needed, but the first associate that saw i seemed lost. Was very nice and courteous and helped me find all of the items on my list. The cashier Lorraine helped me as well as I was not aware of the benefits of having the Home Depot credit card.
by
Verified Purchase
DIY
Recommended
Jun 29, 2015
Great inventory at good prices
Called your store while making a stupid mistake of visiting the Brockton Walmart for basic Lawn & garden items because I thought they would have lower prices and the right inventory and a helpful associate. They had none of these. I called your store and spoke with Danny, who checked to see if you had the items I wanted and what the prices we're. I told Danny I was headed right over near closing time on a Sunday evening. Found all the items I wanted and spent more than I planned making impulse buys.
A few more associates in the Departments and better lighting is the seasonal dept., would go a long way. Also, full service check out is too slow for a variety of reasons. One clerk was left doing checkout while others who were standing around waiting for the store to close??? Who was in charge of that staffing need? Good store with mostly helpful and friendly associates. Home Depot is what it is, very good, but can't ever quite make it to great. I think it's the corporation and not the people on the front lines who hold it back.
by
Pro
Recommended
Jun 27, 2015
Great store
They are helpful every time I ask for help with products or need an assistance
by
Recommended
Jun 24, 2015
Great Store Experience
I was looking for sand for a sandbox. The associate in the store was excellent in helping me find the product and showing me different options.
by
Recommended
Jun 19, 2015
Purchase of grill and free propane tank
When i bought my gas grill, there was a promotion to get a free propane tank with the trade in of an old tank. The store ran out of new propane tanks so i had to return the next day after the shipment came in, which was no big deal. When i returned to the store the next day, the customer service assiciate had to do a return and rebuy of my grill so i could get my propane tank exchange. That was a bit annoying, but the associate was very nice. That process was a bit crazy.
by
Recommended
Jun 9, 2015
Experience
The staff was very helpful and assisted me the moment I walked in the door.
by
DIY
Recommended
Jun 7, 2015
Great Store to shop
I always have great experience at Home Depot. Products were easy to find and they were associate available to help. This is my store. All the store department are always willing to help. I would recommend friends and family to shop at any Home Depot.
by
DIY
Recommended
Jun 2, 2015
Great store experience
The store was very busy the associates were very aware of who was waiting and handled it well ,and when I was waiting on the associates from the garden department the customer service desk ,cashiers were great
by
Pro
Recommended
Jun 1, 2015
a pleasant experience
The product was available and found in minutes of entering store
by
Pro
Recommended
May 28, 2015
Rude and Incompetent Staff
very poor customer service. it me several hours for a simple grill purchase. if you like to waste time and get nothing done this is the home depot for you
by
Pro
May 26, 2015
Managed and operating at a high level
This store is well maintained and managed. The service here is awesome and always well stocked.
by
Recommended
May 24, 2015
good job home depot
good job so far home depot and employees thank for your help.
by
Recommended
1 found this review helpful
May 18, 2015
Great Team Redeemed Online Order Frustration
We ordered an item online that required additional parts - however the parts required were metric (which were not readily available at the store). Before giving up completely frustrated, the team immediately and proactively sprung into action to make everything better: a polite and professional Customer Service Desk associate immediately directed me to a very helpful, friendly and knowledgeable Department associate who explained everything I needed to know and understand before making the additional purchase (and helped me find acceptable subsitute materials) and then my positive experience was finished off by a very enthusiastic and helpful check-out associate. I definiately left happier than I had arrived. This was punctuated by overhearing/ observing another HD associate having a genuinely helpful conversation with another customer - as he helped them figure out how to get a large purchase into their car. Definitely a great experience - on top of the fact it was a crazy Sunday afternoon!
by
Recommended
May 18, 2015
Best Checkout experience - Made My Day!
I had the pleasure of watching the Cashier at Checkout in Lawn & Garden wait on four people ahead of me. She was very polite, helpful, pleasant, patient and her interaction and enthusiasm were unmatched. I told her that she made my day.
by
Verified Purchase
DIY
Recommended
May 18, 2015
Looking for a lawn mower
I was able to get help deciding which lawn mower to purchase after a sales associate explained the differences to me.
by
Recommended
May 15, 2015
Great checkout help by Cheryl, very patient! No codes on precut handrails.
Cheryl was very helpful, I had to go back and get the code for an oak handrail that should have been attached.
She called other associates for help, but, no one answered the phone calls for help.
She had a long line of people waiting to checkout, she kept everyone happy as we waited for a call back.
She was terrific!
by
DIY
Recommended
May 15, 2015
Great Experience!
Great experience working with Pat from the design area! She was amazing and more helpful that I can express in helping me with a bathroom redesign project. Her expertise, friendliness, and professionalism made an otherwise daunting task actually fun. My checkout experience was fantastic as well.
by
Recommended
May 11, 2015
The Best
Apart from the grocery store, Home Depot is the store I visit most. Can't beat it. The Associates are friendly and helpful. The garden section is great, though a bigger selection of perennials would be wonderful. I buy all my painting equipment with ease.
Love this store.
by
DIY
Recommended
May 5, 2015
Ease of purchase
Had the best purchasing experience beginning to end
by
DIY
Recommended
May 3, 2015
in and out
when doing a project on my so called down time I have prescious little time to spare, so it was nice after having pulled all my tools out and all rearing to start on my project I found I was missing some key parts that basicly stopped my project in it's tracks so off to home depot I went. With the stores nice layout I easily grabbed the items I knew, then I easily grabbed a store associate who showed me where the stuff I didn't know was located and, since I probably didn't seem so sure of what I was describing myself, he took me right to the product and helped me choose the correct size and associated products that I didnt even know I needed yet. well now all loaded up I checked out quickly and back home to finish my project with enough time to catch the afternoon game. It's nice to deal with a store where all its workers are so knowlegable it makes me waste less of my own time and confident enough to tackle the next project without missing the next game. Thanks guys