Bedford Stuyvesant #6957

Home Depot is a big deal in upstate NY for home owners, construction workers and individuals wanting to spruce up their patios. Infact, it's as common as visiting the mall. The floor managers are extremely professional and accommodating. I love going there for our business and home needs.

I've never had a good experience coming to this home depot; but this time was by far the worst. The check out guy was so rude. Barely acknowledged my existence. I had to ask him if he was ok because he was visibly not in a good mood. I wish this place had the option to check out on your own. Not one employee is ever happy to help u. Well, actually there was a very helpful young female at the paint section. The check out guy argued with me because i told him he should be more polite to customers. He rang up the same item twice and I walked out with an amount for a purchase I didn't buy. They ring out items in your cart without putting them in a bag and it because confusing for them to know what they already rang up. I called customer service and they agreed I should receive my refund for the item I didn't buy. A store manager called me the following day and told me to come in to receive my refund. I came in a day later and no one knew what I was talking about. Luckily they refunded me the amount, but the aggravation of having to go back and forth with an employee at the returns area was something I shouldn't have gone through. Extremely frustrating and it wasn't a pleasant experience.

Between how helpful the manager, Ryan, is and how knowledgeable and efficient getting all new windows through their specialist, James, was we are BEYOND happy.

Thank you steve for the humerus time

Odessa was sweet and kind

Miss Vee was helpful and sweet, from the customer service department.

I have shopped at different Home Depots all across the country, for more than 30 years, this one overall does not win any awards for politeness, my suggestion, if you have to shop here, is to find one of the few associates who care.

Wasted my wonderful Sunday waiting in line to cash out in the non self checkout

Not recommended. App shows items in stock. I drove to store and they didn’t have any in stock of three items I was looking for. Employees didn’t even care about my needs. Didn’t show any interest on helping me look for items I was looking for!

I brought many things from home depot suc as fixtures, carpets, laminate floor, Cleaning stuff, etc.