#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(206)361-3427

Rental Center

(206)361-3404

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11616 Aurora Ave N

Seattle, WA 98133

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 569 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (569)
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Showing 1-30 of 569 reviews
Cashier Amrit was excellent. Nice to be in the company of such friendly, genuine people.
Cashier Amrit was excellent. Nice to be in the company of such friendly, genuine people.
by
  • Verified Purchase
  • Recommended
Customers deserve respect. Video recording in the store is excessive, obnoxious and unnecessary. ...
Customers deserve respect. Video recording in the store is excessive, obnoxious and unnecessary. Management hides behind employees. I will not return to any Home Depot store anywhere.
by
  • Verified Purchase
We headed over about 8:30 pm on a Tuesday night and managed to get several tasks done including l...
We headed over about 8:30 pm on a Tuesday night and managed to get several tasks done including looking at blinds that we had researched online. Really appreciated the help from Dolores at the check-out station. Several people we talked with were very friendly and well-informed. Enjoyed the Halloween decorations too!
by
  • Verified Purchase
  • Recommended
As Home Depots go the Bitter Lake store is the best in Seattle as far as I am concerned. I have b...
As Home Depots go the Bitter Lake store is the best in Seattle as far as I am concerned. I have been to all of the ones in Seattle and Tacoma and find this store to be the friendliest and the staff most ready to help. It is relatively easy to find someone to get a question answered and they are very knowledgable of the store and location of products. The Cashiers are all very friendly; particular shout out to Amrit, Anh, Virgie, Evelyn, Miguel and Lemuel. Keep up the good work
by
  • Verified Purchase
  • Recommended
Delores, she is a great employee!! Very helpful and kind.
Delores, she is a great employee!! Very helpful and kind.
by
  • Verified Purchase
  • Recommended
STEPHEN IN HARDWARE SHOULD TRAIN OTHER EMPLOYEES HOW TO TREAT CUSTOMERS, AMAZING!
STEPHEN IN HARDWARE SHOULD TRAIN OTHER EMPLOYEES HOW TO TREAT CUSTOMERS, AMAZING!
by
  • Verified Purchase
  • Recommended
I like to go online to the HD website, to look up items and confirm whether they are in stock at ...
I like to go online to the HD website, to look up items and confirm whether they are in stock at my store (Seattle - Bitter Lake). It's pretty amazing to me that in almost every case they have what I need in stock. Only rarely is it necessary to order the item for pickup, or track it down at a different HD store. Also they have a well stocked tool rental department available for unusual projects, such as refinishing wood floors. The employees, cashiers and sales people throughout the warehouse, are always friendly and helpful. Great store!
by
  • Verified Purchase
  • Recommended
The thing I like best about this store is that I never have trouble finding someone to help me. I...
The thing I like best about this store is that I never have trouble finding someone to help me. I really appreciate that. The employees are always willing to help and if there is something they don't know, they will find someone who does.
by
  • Verified Purchase
  • Recommended
Painless reviews, all employees are friendly and most are helpful.
Painless reviews, all employees are friendly and most are helpful.
by
  • Verified Purchase
  • Recommended
Interesting customers and helpful associates.
Interesting customers and helpful associates.
by
  • Verified Purchase
  • Recommended
Excellent customer service at this particular store bitter lake 4706 associates are always know...
Excellent customer service at this particular store bitter lake 4706 associates are always knowledgeable on all products
by
  • Verified Purchase
  • Recommended
I've been to several Home Depot stores, even though they are similar, this one feels like home. T...
I've been to several Home Depot stores, even though they are similar, this one feels like home. The store is well stocked, the employees very helpful and friendly. The location is fantastic - it's less than a mile away. Plus, there is a food truck in the parking lot - a really good one! What's not to like about that?
by
  • Verified Purchase
  • Recommended
Do not bother going to this location, just stay in the car & drive to the Landers location!
Do not bother going to this location, just stay in the car & drive to the Landers location!
by
  • Verified Purchase
The staffing at this store has improved over the years, especially relative to the competition do...
The staffing at this store has improved over the years, especially relative to the competition down the road. Some of the checkers actually know things! Beware sale items, though. These are often poorly made, return-and-complaint prone items the company wants to be rid of. Product reviews can save you HUGE headaches.
by
  • Verified Purchase
  • Recommended
All the employees are knowledgeable and great for questions about products and projects. Cashiers...
All the employees are knowledgeable and great for questions about products and projects. Cashiers were great.
by
  • Verified Purchase
  • Recommended
Everyone at this store is great! Helpful and friendly and knowledgeable.
Everyone at this store is great! Helpful and friendly and knowledgeable.
by
  • Verified Purchase
  • Recommended
About 90% of the time I am able to get everything I need at this store. I've been shopping at th...
About 90% of the time I am able to get everything I need at this store. I've been shopping at this store since they opened their doors for business. Therefore I never have any problems finding the things I buy repeatedly. When I need something I haven't bought before it usually doesn't take much effort to find an associate to help me. The associates are EXTREMELY helpful and usually make me feel like their life's mission is to serve ME. They obviously understand that I'm the one with the money and it's their job to help me get what I need to spend it on - just the way employees in all stores should be! I always find this store clean. And it seems the associates make an effort not to leave equipment they use or boxes they have emptied blocking any isles. This is important to me, especially if I have to shop during their busy hours when the store is crowded with other shoppers. I also very much appreciate their self-serve check out registers. There is always an associate standing there to help me. And sometimes they help me even if I don't actually need help. They are WONDERFUL!!!
by
  • Verified Purchase
  • Recommended
The store associates are knowledgable and helpful. I wish there were more store associates to ask...
The store associates are knowledgable and helpful. I wish there were more store associates to ask help from.
by
  • Verified Purchase
  • Recommended
Incredibly friendly staff. Super well organized. The one time they didn't have what I needed, the...
Incredibly friendly staff. Super well organized. The one time they didn't have what I needed, they offered to sell me a similar product at a discounted price. Excellent team at Bitterlake.
by
  • Verified Purchase
  • Recommended
For a big box hardware store it isn’t bad. They end up with some diamonds in the rough as well.....
For a big box hardware store it isn’t bad. They end up with some diamonds in the rough as well...like Dolores one of the cashiers. Helpful, expedient, and smiles.
by
  • Verified Purchase
  • Recommended
Helpful friendly employees make the difference!
Helpful friendly employees make the difference!
by
  • Verified Purchase
  • Recommended
Informed, helpful and kind staff will work with you to find what you need!
Informed, helpful and kind staff will work with you to find what you need!
by
  • Verified Purchase
  • Recommended
Before the home depot is very good Now is not good in this store
Before the home depot is very good Now is not good in this store
by
  • Verified Purchase
Beyond the amazing selections and variety, (many stores can do that), is the folks there. Not sur...
Beyond the amazing selections and variety, (many stores can do that), is the folks there. Not sure how they can hire so many skillful and positive people, but they have. I will always come here driving past a few other similar stores.
by
  • Verified Purchase
  • Recommended
Jesaka was excellent at check out!
Jesaka was excellent at check out!
by
  • Verified Purchase
  • Recommended
Service has always been very good. Have purchased products there since the store opened. Always...
Service has always been very good. Have purchased products there since the store opened. Always have had very good service.
by
  • Verified Purchase
  • Recommended
Dolores is an amazing staff.
Dolores is an amazing staff.
by
  • Verified Purchase
  • Recommended
Good prices. Clean and well-organized. Lots of options. Inexpensive gardening supplies, such as o...
Good prices. Clean and well-organized. Lots of options. Inexpensive gardening supplies, such as organic potting soil. Helpful staff.
by
  • Verified Purchase
  • Recommended
We like shopping here because things are generally easy to find, and with the exception of some t...
We like shopping here because things are generally easy to find, and with the exception of some tools, they are always more reasonably priced. The garden department is a pleasant experience lately; because the manager, she is friendly and no pressure; doesn't act like she's "looking-down" at us like we've experience elsewhere, but instead talks with us like a friend, and helps all she can.
by
  • Verified Purchase
  • Recommended
Helpful employees
Helpful employees
by
    • Recommended
    Showing 1-30 of 569 reviews

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