Reviews for Brighton #2724

We carpeted three rooms and a stairway. During install, a worker broke a slat in our plantation blinds. I've spoken with two store employees. The higher up person that handles these things said he didn't know what to do. He called back and said he sent the info to the installer company. I delt with one person there. She said she would forward it to someone else. She said that person will get back to us. I am waiting for his call. Seems like a lot of buck passing to me. Know one wants to take responsibility. To me, good customer service would be someone at Home Depot taking the information and then THEY call others until it's resolved. I shouldn't have to spend days on phones explaining the same problem to each person. I'm 77. My wife and I saved money to have new carpet. Now it's turned into total frustration. We can't be the first person whom has ever had an install problem of this sort. Yet everyone seems to act like it's the first time.

I came in today for a light fixture. I left with a full heart from the great conversation your customer service staff offered.

I BOUGHT THIS A MONTH AGO AND AM SO HAPPY THAT I DID

I can count on assistance, smiles, knowledge and enjoy my visit to my favorite “candy store”. Fences, blinds and steps……oh my. Just to name a few recent purchases. Many more to come, I’m sure!

I need something in plumbing and let’s help promptly

Getting stain I wanted and color matched was no problem

My daughter and I had to pick up some items on a Saturday in the spring and were met at nearly every corner, with a helpful, friendly staff. It really stuck out to me just how helpful, happy and friendly the staff was.

Store had no one to assist, no flatbeds available

63 years old, purchased 6 large bags of garden soil. Several employees working in lawn and garden plus the cashier. It was obvious I was struggling to push the flat cart with that much weight, yet not one person offered assistance. I have a bad back and bad knees, not one offer of assistance. I pulled each bag off the shelf, placed it on the cart, wheeled it through the store, to the parking lot and loaded each bag in the back of my car NOT ONE OFFER OF ASSISTANCE.

Employee’s are very helpful, they listen and make sure I’m getting the right item for our needs. BUT…..even though I love dogs, I hate that dogs are allowed, last week a whole aisle was blocked while a woman (40’s) and her dog were introduceing them selves to to a man (45ish) and his dog. Is this a new ‘pickup’ spot in town?? And who cleans up the 💩?????? I hope not the employees!!!

Had assistance with our order in the flooring department, Katlyn Meacham was so helpful!

I have purchased a lot of material from the Brighton Home Depot and it is not uncommon to either have items out of stock (electrical especially) or for Brighton to not carry them. Howell has a better selection as does Novi. Someone at corporate needs to address this issue.

Remodeling a shower. Almost finished just needed grout sealer. HD made sure I got the correct sealer without harsh chemicals.

Employee Karen P. ---- smoothly took me through the process to return a product ordered online and then utilized the resulting store credit to purchase the replacement product. Excellent customer service.

I do construction work and go shopping at this Home Depot a lot. This is a really well run store. The store is clean and the staff are always nice to work with.

Pretty disappointed in the way my entire sale and myself was treated by employee HMS1MH5. First time ever buying appliances and spending this much money at one time. There were questions I needed answered and all she was worried about was me signing before her machine timed out! I wasn’t even sure what I was signing! I have so much disappointment about the entire transaction I should have just walked out. So much to say and really hope something is done about this.

Was at the store yesterday no associate to answer questions about Door nothing so she wrote down all my information. Guarantee me a 24 hour call back it’s been 30 hours and no callback.

Don’t expect any help everyone is lost at this store!!!!

I went to my local Brighton store and the person at the Customer Service was very eager to answer my questions and the Check Out person in the garden are was very friendly, eager to answer my additional questions, gave me useful information to you.

Bought multiple salt bags for softener, all employees I saw asked if I found everything or asked if I needed any help, all were cheerful.

Purchased 4 items at Brighton store and all 4 deliveries were screwed up: damaged item, failure to coordinate with delivery service on white glove service, failure to deliver at all and failure to provide delivery company with contact information. Loss of 3 weeks on project finish date and $1800 bill from contractor for delay in providing needed materials, for which Home Depot said, "Sorry" and here's $500 in compensation. Never buy anything from this store that they have to deliver.

Brighton's Home Depot has helpful employees that are knowledgeable and friendly. They answer any questions I have and are willing to help pickup heavy items for you.

The person they sent to the dept to help had no idea about the product …

There are lots of staff in this store and they are very friendly and willing to show you around. Although the staff is always willing to help you find things, no one is knowledgable about the products they sell. They need to hire staff and/or train staff in their areas to know more about the products and the projects they can be used for.

too much to write, maybe someone can call me!

Aaron and the ladies at the customer service desk are wonderful they helped me and saved me time and energy. Thank you.

tim was so helpful loading our heavy cabinets!

Tim helped me load my product

Went there today to purchase mulch that is on sale for memorial weekend and there was no one able to load it! Had to load it myself so be prepared if you go memorial weekend

Friendly and helpful staff!