#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(216)898-0401

Rental Center

(216)898-0412

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

10800 Brookpark Rd

Cleveland, OH 44130

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 478 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (478)
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Showing 1-30 of 478 reviews
rented a cargo van and returned it in plenty of time however the clerk thought it was more import...
rented a cargo van and returned it in plenty of time however the clerk thought it was more important to chat with an associate about when they'd get their lunch break than to check me out, causing me to have to pay a late fee for the van.
by
  • Verified Purchase
The personnel are very nice and happy. They helped greatly with locating the one item I was seeki...
The personnel are very nice and happy. They helped greatly with locating the one item I was seeking. Thank you for making the shopping experience a positive one!
by
  • Verified Purchase
  • Recommended
Very impressed with the employees. There is always enough employees to help you. They take you ri...
Very impressed with the employees. There is always enough employees to help you. They take you right to the product you need. I actually live closer to another home improvement store, but I prefer Home Depot.
by
  • Verified Purchase
  • Recommended
Give Chris Schigel a raise and a promotion!
Give Chris Schigel a raise and a promotion!
by
  • Verified Purchase
  • Recommended
The store was very organized. The service at the Dept of appliance was exceptional!
The store was very organized. The service at the Dept of appliance was exceptional!
by
  • Verified Purchase
  • Recommended
The associates were friendly and went over and above to help figure out how to repair my transpor...
The associates were friendly and went over and above to help figure out how to repair my transport chair. Thank you Larry in the electrical department and the other gentleman in the plumbing department who put their heads together and came up with a solution to repair my chair and saved me $179.......
by
  • Verified Purchase
  • Recommended
I had the pleasure of two excellent, friendly cashiers yesterday. Extremely helpful and nice. Th...
I had the pleasure of two excellent, friendly cashiers yesterday. Extremely helpful and nice. There are always store associates here that go out of the way to make sure you find what you need. This is the difference, and what makes customers come back again and again!
by
  • Verified Purchase
  • Recommended
The products that I needed were easy to find and some items that I had different options availab...
The products that I needed were easy to find and some items that I had different options available on the shelf, and was not sure which one to pick, I was able to get assistance right away.
by
  • Verified Purchase
  • Recommended
the store was clean and the aisles uncluttered. the staff was most helpful.
the store was clean and the aisles uncluttered. the staff was most helpful.
by
  • Verified Purchase
  • Recommended
Best customer service!!!
I had a problem with a damaged appliance and the sales associate as well as the store manager went above and beyond to resolve the problem.
by
    We were buying a dryer and had purchased a washer last month. The staff in this section was very...
    We were buying a dryer and had purchased a washer last month. The staff in this section was very helpful, courteous and consistent over the two visits. There were a good number of options to look at and we found options listed in Consumer Reports as Best Buys or Recommended. A good experience
    by
    • Verified Purchase
    • Recommended
    I strongly suggest not using their installation or fabrication services. I ordered a countertop ...
    I strongly suggest not using their installation or fabrication services. I ordered a countertop and feedback on the status was horrible. I thought the expediter was a fictional character. Service was so bad, I didn't have to argue about getting my money back. The store manager is invisible. After many calls and visits, still don't know who he or she is. I think the employees just pass the phone around and take turns saying they are the manager. You have to roll the dice on if you will get a return call from anyone.
    by
    • Verified Purchase
    Great experience; great employees...Great assistance when trying to find something. Your employe...
    Great experience; great employees...Great assistance when trying to find something. Your employees really know their store and know exactly what aisle you need. Tylier was great at assisting during the checkout experience...Had a stubborn scan and she took the initiative on her own to help out to make our check out experience a pleasant one. Great job Home Depot #3806.
    by
    • Verified Purchase
    • Recommended
    Staff is very helpful!
    Jeremy from flooring department and Art from the paint department were very helpful!
    by
      the store was excellent and the employees were very helpful
      the store was excellent and the employees were very helpful
      by
      • Verified Purchase
      • Recommended
      Great staff
      Thank you to missy and Jason! The eager of the staff here is remarkable. Thier is no hesitation when it comes to customer service. I will be finishing my project with this store!
      by
        Great customer service
        Thank you missy for all your help with my fence. You made it a easy process for me and my daughter to get everything we need.
        by
          Teri was very helpful and personalby, we had the same shoes on but the color was different and we...
          Teri was very helpful and personalby, we had the same shoes on but the color was different and we both started jogging to the area we needed to get to. we told her that we would be back to finish our jog. all laughed
          by
          • Verified Purchase
          • Recommended
          shopping was quick and easy.
          shopping was quick and easy.
          by
          • Verified Purchase
          • DIY
          • Recommended
          Hey friends working there I appreciate your cordiality, it encourages me personally.
          Hey friends working there I appreciate your cordiality, it encourages me personally.
          by
          • Verified Purchase
          • Recommended
          I like the Brooklyn store. I don't have issues with finding things. I like the selection of pro...
          I like the Brooklyn store. I don't have issues with finding things. I like the selection of products. The employees have always been helpful and pleasant when I have questions or need help finding things. The store is clean.
          by
          • Verified Purchase
          • Recommended
          our cashier Linda was great! She gave us great tips for our flowers we purchased without us even ...
          our cashier Linda was great! She gave us great tips for our flowers we purchased without us even asking! Great customer service!
          by
          • Verified Purchase
          • Recommended
          I recently bought my first home and this HD location has been my second. Im constantly in here ge...
          I recently bought my first home and this HD location has been my second. Im constantly in here getting things to repair, or replace the things in my home. The store in generally clean and tidy. The staff is for the most part friendly and helpful. The cashiers at the Online Pickup counter know me by name now and are always friendly and make conversation. Some of the regular cashiers get overwhelmed sometimes.
          by
          • Verified Purchase
          • Recommended
          Very helpful employees
          I go to this Home Depot because of the customer service I get. I actually live closer to another home improvement store, but I prefer this Home Depot. I always find what I want and that is because of the employees. And yes... they have enough on the sales floor. Most of all, they know their merchandise.
          by
            fOR SIMPLE PROJECTS , YES. dO NOT EXPECT ANYTHING BEYOND THIS, STAFF UN TRAINED AND LACK MOTIVATI...
            fOR SIMPLE PROJECTS , YES. dO NOT EXPECT ANYTHING BEYOND THIS, STAFF UN TRAINED AND LACK MOTIVATION. THERE FOR JOB.
            by
            • Verified Purchase
            • Recommended
            This store has employees that go out of their way to be helpful and assist with all questions rel...
            This store has employees that go out of their way to be helpful and assist with all questions related to a purchase.The store is clean and well maintained. Employees smile and enjoy what they are doing and the service they supply. The hoice of products is amazing.
            by
            • Verified Purchase
            • Recommended
            Customer service is dead here
            Crew swears and text on their phone they don't care about the customer at all here will go somewhere else
            by
              The store is clean and the employees are very helpful. I never get disappointed that the item I n...
              The store is clean and the employees are very helpful. I never get disappointed that the item I need is out of stock. Great with safety protocol as well!
              by
              • Verified Purchase
              • Recommended
              This location is easy to locate products and the staff is both friendly and helpful. Would defini...
              This location is easy to locate products and the staff is both friendly and helpful. Would definitely return.
              by
              • Verified Purchase
              • Recommended
              Employees are very nice and welcoming to help you with your shopping!
              Employees are very nice and welcoming to help you with your shopping!
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 478 reviews

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