Reviews for Buford #147

My wife and I went into Home Depot on Memorial Day just looking for a refrigerator, but we walked out with a refrigerator, stove, and microwave — all thanks to the incredible service from Vivian. At first, we felt a little overwhelmed by all the options, but Vivian immediately made the process easier. She took the time to educate us on all the refrigerator brands, answer our questions patiently, and guide us based on what we actually needed. When we shifted our attention to stoves, she didn’t miss a beat — her product knowledge was impressive, and she helped us compare features we hadn’t even considered. Vivian also let us know about the Memorial Day sale, showing us how much we could save based on our purchase amount. That transparency was really appreciated. As we were about to wrap up, we mentioned needing a microwave, and once again, Vivian patiently walked us through the different models and benefits. She never rushed us. She never pressured us. Just genuine, kind, professional service. We’re especially grateful to Vivian for not only being exceptional at her job, but also for being a proud military mom. Thank you, Vivian, and thank your son for his service in the U.S. Navy. Home Depot is lucky to have someone like you on their team.

love shopping at home depot but only certified service animals should be allowed. tired of dodging dogs.

When I exit your store it would be nice to place my cart to the left. If all of the empty carts were between the entrance and exit doors, entering customers could grab a cart on their left and exiting folks could leave their cart to their left. All of your carts could slowly migrate from the exit door toward the entrance as needed. If they were close to the building you would still have an area for your seasonal merchandising like lawn tractors or lawn furniture.

Mr James Brown, a true professional, knows his stuff, explained all I needed to know in order to make my decision. Wrapped up my purchase which actually helped me slide it through the doorway without damaging it, also the crew loading and securing my purchase did a fantastic job, had a safe drive home, felt at ease doing so, a total satisfaction all around. Thank you

The Home Depot website was actually correct and the kitchen torch was actually on isle 49! And the cherry on top, was an employee greeted me and pointed me in the right direction! Yippee for UX and CX!

We had a great experience purchasing a refrigerator and a washer and dryer set at Home Depot. From the moment we walked in, the staff was incredibly helpful, knowledgeable, and patient, making sure we found the perfect appliances for our needs. The entire process, from selection to checkout, was seamless, and the staff went above and beyond to provide outstanding customer service. We truly appreciate their professionalism and dedication. Highly recommend Home Depot for any appliance purchases!

Asia at in customer service is very kind, professional and pleasant. Her smile will brighten anyone’s day.

I had HD take measurements for an oven and dishwasher. Waited three days.. the measurements were in the system. Ordered a dishwasher and oven. Haul off and install. The delivery guy said he could only install the dishwasher.. not trained on ovens. I called HD. A child named Kim wanted to blame everything on me. I said we need to fix this and quit blaming anyone. She said this was not going well and I should speak to a manager. Long story short..they had cancelled the measurements in the system and needed to remeasure (Why?!).. They also said.. "You bought a dishwasher?".. Geez.. When an installer came.. he said they ordered the wrong oven size.. I have an oven that does not fit and am waiting for resolution.. I will offer my advice on business process.

Love the actual in-person color of Traffic Master Flooring.

I bought an tool chest at one store. When I went to pick it up, they no longer had any in stock. The customer service quickly reached out to the closest store with inventory and made arrangements to pick it up there.

The first one i used and it was smoking unbelievably. Yes i know it's a smoker and it's suppose to smoke but that wasn't normal smoke it was very nasty smelling heavy white smoke. Well to make a long story short i had a friend look at the smoker and he told me that they didn't take the plastic from the inside of it off and that was what was burning. Well Home Depot was really good about taking it back and letting me get another one. I believe that this one is put together right because i didn't see any plastic from the areas that i could see. I do pray for the best because i am going to start smoking some meats very soon.

Products always in stock, aisles are clear and easy to navigate. And you can easily find someone to help—if you need it!

Cashier named Mary always a pleasure to work with as is the pro desk

I replaced a toilet 3yrs ago and a leak developed. little did I know the toilet was a 10" rough in and I bought a 12" rough in. A plumber came out and told me it was a flange problem and charged me 285. I purchased a 10 " rough in and swapped toilet out for the 12" and fixed the leak.

Amazing the difference in nearby stores. Had similar order 2 days earlier at Gainesville and there is hardly sufficient space to tell you about the problems I encountered. The Hamilton Mills store is clearly the better choice if you have an option - clean, organized, good customer service. Yep - clearly a better choice.

The store is always well stocked and relatively clean. Always able to find what I’m looking for.

This store is the cleanest Home Depot I’ve ever seen. It was so easy to maneuver throughout the aisles. The management is also very kind and really cares about customers.

We got a new faucet and needed help with getting a new shut off valve. Matthew was VERY helpful and even gave us a demo.

Everything I need is usually readily need is available and I don’t have to run all over creation to find it plus they provide a discount for us veterans which helps a great deal in todays tuff times!

Front associates Briana and Nancy were horrible, and when I asked to speak with a manager, they don't know where the manager is, I asked for the store manager and was told they don't know where she is. I had to let Briana know that I am not leaving without speaking to the manager. I then went over to customer service to ask another employee to call the manager and thats when Eric came. He was very nice and tried his best to help. However you can't have associates treating customers as if their not valued or wanted at the store. Why was it so difficult to get a manager to speak with me. I wouldn't have to endure so much disrespect from Briana especially, and Nancy if a manager was made available to me when I asked for one.

Very professional and extremely helpful. Friendly and knowledgeable and took care of exactly what I needed.

Sarah needs to be trained better.

This location 0147 always have the best prices in my opinion.

placed a large mulch order for later date pick up without any problems...Kristy handled our order with a smile.

We shop here a lot and hardly have interaction with employees but Shay should interested and went out here way for us at check out.

Today at Home Depot, Amber was my guide. I arrived with a list of necessities for painting my wall and repairing some damages, feeling quite anxious about the whole process. Amber's expertise, kindness, and thorough assistance eased all my worries. She's truly a treasure, and my shopping experience was greatly enhanced by her presence. She precisely informed me of everything required for the repairs. Without a doubt, I'll be returning here for my future needs.

I order a lot of my Home Depot purchases online, and pickup at the Buford store. The staff there are consistently friendly, efficient and helpful. Special call out to Hayleigh and Tracy. Highly recommend this store for its upbeat vibe. John

Chuck turned the whole experience around! He was so helpful, patient and kind. We appreciate you Chuck....want to come work for me? LOL just kidding...

The Appearance and behavior of the person at the self checkout, while I understand the freedom of expression your identity. My personal shopping experience was destroyed by the the confusing appearance of the employee at the checkout, something between a man and a woman raised a lot of questions from my little kids that I had with me at that time. After years of shopping and hundreds of thousands of dollars spent at Home Depot this really changed the way I would ever consider spending my money

Caitlin went above and beyond. She saw us looking at rope/chain/cable, and asked if we needed help. We told her yes, but unsure when. She communicated she was going to get something then come back, to let us think. When she came back, we asked her questions about cable, clamps, and options for what we needed. She answered all of them, and when a certain clamp wasn’t available, she quickly took out her device and told us other locations with it in stock.