Reviews for Concord #634

John White helped me out buying the freg he did far behind good job . He took the freg outside with me and helped me put in my pick up truck.

I went to Home Depot needing help to do a project for Church. Billy helped me figure out how I needed the wood cut from a picture I showed him. He cut it quickly and efficiently. The guy in the paint department was helpful with helping me match the color. I was so excited and happy for the help I forgot to get his name. I recommend this store. The employees are knowledgeable and helpful

An employee walked by and stopped to ask if we need help on the lawn mower. He was knowledgeable and help us load the mower. Then helped us pick out the BBQ. He then helped us in checking out and loading our truck. Thanks for your help.

Website needs to be updated automatically as an item is purchased. Mostly: the employees must hate their jobs. It's not enough that they are ignorant and cannot answer questions, their attitude leaves a lot to be desired.

Had to order Kitchen Cabinets for an ADU currently under construction. Worked with Steve Rossi at Concord Home Depot. Steve was excellent and kept in contact throughout the process. I highly recommend Steve if you need any cabinets.

I wish there was an easier way to order doors and gave them installed. To streamline. Home Depot has missed lots of business because of the process. Much should be able to be done online.

The only place to buy household appliances.

There has been less employees in there area maybe they are spread out more dont know.

Try returning or asking for any help after purchase at the customer service desk. While I can’t generalize everyone but there are some really bad ones facing customers. They should be put in non customer facing roles or simply fired. They are unfit.

Concord Home Depot stock availability is OK but in the past several years I experienced experienced terrible customer services. It's simply not there. I go to Lowe these days even though it's 10 more minutes driving from my house

Attendant at checkout was Zach. He was very friendly, attentive, polite and courteous. 5 stars, and a raise for him. His type is good for business!!

Very great service from an employee named Red . I highly recommend seeking him out. You’re lucky to have somebody like him working for you.

I needed 20 units of J-Bead, 1/2" x 10', and the website plus a phone call to Concord, CA Home Depot, confirmed 13 were available---this is what I ordered for pickup. At pickup, the clerk informed me there were actually only 5 units, so I accepted those and they were loaded into my vehicle. At home, I discovered that the 5 units were the wrong product, so I had to return--huge waste of time. Lesson: HD does not train employees to recognize building products; and or, employees are sloppy in fulfilling their job. Either way, I was the one inconvenienced.

Eddie helped me purchase 2 doors today, he is very helpful.

Everything is locked up take forever get someone to unblock it

I buy a lot of stuff, and it's rare that I can't find what I need. Some things can be bought elsewhere for a bit less, but the convenience and saved time evens it out.

You can do much better with your false advertising and shameful guidelines of forcing people to pay delivery when they don’t need one

I am currently working. I have been a frequent customer of this location. In particular, one employee definitely stands out as notably helpful and friendly. Thank you JD for assisting during several returns/product exchanges.

The salesman at the Concord Home Depot provided valuable information about the new refrigerator freezer we bought and how to properly care for the exterior door and replacement of the water filter

Cashier was very helpful and offered some useful suggestions.

ALL of the veggie plants for sale were severely dried out or dead. There was only 1 tool to pick from for what is a common use tool. There was no redwood lumber in the size I needed and no alternative in that size. Where is all the inventory? Why is no ne keeping the plants alive?

Horrible store! dirty and full of stock in aisles making it impossible to navigate the store, low morale among employees and an army of undocumented "workers" just gilling up the whole parking lot! What a trash excuse for a hardware store.

I just sent in an extensive commendation to 2 of your employees at the Hercules, CA store. After I submitted the review I noted it was sent to the Concord, CA store where I originally purchased my garbage disposal. Please assure that my review goes to the Manager at your Hercules, CA store. Thank yuou.

Chris and Jennifer at the Home Depot in Concord helped me purchase a Milwaukee brand saw, pole extension, and battery charging unit. I would have purchased the wrong items without Chris' help. Jennifer was able to get my order on my Home Depot credit card quickly. EXCELLENT EMPLOYEES! I am not a professional so I required assistance to get the proper landscape tools. THANK YOU!

I was greeted at the door and the three employees I dealt with were very helpful and professional. My questions were answered and I was able to get the correct tools for the job.

Always liked this store. The cashier named Isiah was excellent. Need more like him. The only real complaint is all the guys hanging out all over the parking lot & near the entrances. They should be banned from intimidating or staining at patrons. Especially the women. Home Depot needs to keep them off the property. It’s seriously an issue.

Rick at Electrical. Ernest at Returns and Arnel at the Cashier

The store is organized, and the employees are consistently friendly.

Found a great deal on Samsumg dryer. Henry B helped us out from beginning to end. Excellent customer service!

I recently had the pleasure of receiving exceptional service from Aaron in the lumber department at Home Depot Concord. Aaron went above and beyond to assist me in selecting the perfect materials for building a work table for kids. From the moment I approached him, Aaron's dedication to ensuring customer satisfaction was evident. He meticulously checked the quality of the wood, ensuring it was free from flaws and straight, and made precise cuts to meet my specifications. It was clear that Aaron takes pride in his work and genuinely enjoys helping customers. Thanks to Aaron's expertise and passion, I was able to complete my project with confidence, knowing that I had chosen the best materials available. I cannot thank Aaron enough for his outstanding service and attention to detail. Kudos to Aaron for his exemplary commitment to customer service at Home Depot Concord.