Reviews for Cornelius #3638

The store is fine but the online customer service is not consumer friendly! I showed screenshots of the range I brought and was just delivered for a price match and when it was discussed they partially refunded me. I questioned why not the proper amount and they had adjusted the sale price as we were chatting, the price was altered since the chat had begun in my cart! Very dishonest folks to deal with, as a retired soldier I expect a higher level of professionalism!

Valerie the store manager helped us find the Christmas decoration we have been looking for. We were able to get the last one they had. Thank you to the staff for helping us.

I bought this wheelbarrow to withstand the rough terrain of where I live and for the purposes of debris and dirt removal. It is doing the job well!

Store is neat snd clean, and staff members were knowledgeable

My appliance specialist (Glenn Oliver) was nothing short of amazing. Glenn was very knowledgeable about the different models and features helping to help me maximize the best value based on the product features. In addition, Glenn was extremely patient and professional throughout the decision making and purchasing process. I was totally satisfied with Glenn’s support and assistance. I would definitely recommend Home Depot in particular appliance specialist Glenn for appliance purchases. As a result of Glenn’s assistance I purchased a 4 piece kitchen appliance package. I would definitely repurchase appliances again with Glenn’ assistance. Thank you.

Billy ( manager) made my shed buying experience easy his knowledge about product and the virtual design of what I was purchasing made me confident that I would be receiving exactly what I wanted

Finding the items I needed took some doing. Self checkout was absolutely horrible! You must have at least one manned register. It took me longer to self checkout (through no fault of my own) then to shop . The person watching the registers was no help either! Maybe you need a senior citizens manned checkout. I'll look for somewhere else to do my hardware purchases, like a competitor store closer to my home.

I had to track down someone to help me. When we made our purchase the employee needed a manager to assist and we waited more than 15 minutes w/o any response. If he was busy he could at least responded he would be there soon. Finally someone else came to our response. Then when I went to checkout another item there was a problem and customer service didn’t seem to have but one person who knew anything. Home Depot seems to lack enough employees to offer good customer services.

Josh and Alex were wonderful, saw the issue and resolved the problem. 5 star employees and saved Home Depot from a UDAP complaint and potential law suit.

I went to go buy a tool I asked for out of the cage and proceeded to continue shopping as I was gathering other materials for a small project. The associate proceeded to follow me around the entire store without saying a word to me just watching me making me feel extremely uncomfortable. If you have a theft issue don’t take it out on your customers hire a theft prevention specialist or a security guard. I was so bothered by the situation I dents even end up buying the tool I ended up just getting a battery and a saw guide.

Found exactly what I was looking for and much more. Very happy.

There is a home improvements store closer to my house but there is rarely anyone on duty to even answer a question. Home Depot has helpful friendly people so I find what I need and how to use it!

This is my flavorist store. Always find things I was looking for and more.

The two gentlemen that brought my delivery were excellent very friendly and help me put the delivery in the back of my house as I requested. They were great.

Benny in Appliances provided great help in our LG washer and Dryer purchase Store ASM - BIlly took time out from his busy store schedule to assist with our purchase, he spent a good deal of time with us Lastly , Can't forget Greg in Floorings, He provided Stellar instructions to assist us with our Flooring purchase. Hats off to a Great team Assembled by Store Mgr. Chrissy focused on providing An Excellent customer experience for my wife and I Clarence

Horrible experience, 16 days to deliver a washer and dryer with 4 cancellations, each with a different excuse, finally returned (took another 5 days) black residue on the floor under the washer, Eight days later credit had not been applied 8 calls to customer service literally hours on the phone, their favorite mantra is 'I am sorry'

Love this store and the employees! This store always have everything I need.

Great service from sales associates, delivery person and overall communication.

Had exactly what I needed, easy to find with good prices.

The manager of the Home Depot in Cornelius was not helpful at all. Brace holding legs was hanging not screwed in. This manager could care less she said that they have no extra screws. She was not a good look for Home Depot customer service. Barbeque was a good buy so I’m going to keep it, just remember when you buy from Home Depot you are on you own

Must say I had a better experience on my last visit than in the past. I asked an employee where I could find something and not only did he tell me but he showed me where the product was.

I HATE COMMING TO THIS STORE. I only come to this store if there is a specific item I must have. Employees are rude and don't want to help customers. I was in California this summer and the Long Beach store had Employees everywhere and all where willing to help.

I purchased to beautiful Mums Wednesday and am going back next week to purchase more flowers.

They have gone from $0.25 per cut to a dollar a cut on the plywood. This is ridiculous. I spend thousands of dollars in this store each week and never been charged for this commodity and now all of a sudden they want to charge more for something they already offer.

This store has terrible service and their delivery guys are complete idiots.

Nice location andavailable all home needs

I bought a tub/shower trim kit that my plumber recommended for a needed repair along with other materials. Unfortunately, my plumber had other jobs and a family death outside of the country and wasn't able to do the job inside of the 90 day return window. He informed me the part was no longer needed so I attempted to return- never opened or used. I only wanted store credit but was denied. I thought I would be treated better by this Home Depot given all of the purchases I've made there but was sadly disappointed.

Jim from the paint dept walked from one end of the store to the other to help us find some removeable caulk. Outstanding customer service.

I have frequented the Home Depot in Cornelius and always enjoy the great customer service provided by Linda and Diane at the Customer service counter. Always helpful, always solving the customer problems. I have positive experiences when checking out, including last night when I passed through Christopher's register.

I can always find what I need at the Cornelius store and if by chance I can not, there is someone there to help!