#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)578-4512
Tool & Truck Rental(859)578-4518
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
500 Clock Tower Way
Crescent Springs, KY 41017
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 393 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (393)
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Showing 1-30 of 393 reviews
Excellent Customer Service - Ask for Jack!
I went in hoping I could find a way to fix a yard sign my FIL had made. I saw Jack and ask for help. He spent 15 minutes helping me solve my problem. And thanks to Jack, the sign my FIL made is now in place for Father's Day!
by
    • Recommended
    Go anywhere else but this location.
    Unorganized, hard to find staff to help you unlock tools and when they do they sell you the wrong ones.
    by
      Easy Shopping!
      Always clean and neat. Friendly staff who answer questions.
      by
        • Recommended
        Great store!
        As I have said in the past, this store is well stocked, clean and organized much more than other stores I have been to. Thank you.
        by
          • Recommended
          My first choice
          I'm always coming to this location for material, things are always well stocked and the employees cater to whatever you need. They're also very knowledgeable about different projects and can help you figure out what you need.
          by
            • Recommended
            Great store
            One of the best homedepot locations to visit, great customer service from pro desk to regular employees if they aren’t knowledgeable they will ask each other for help and get it sorted out right away, while it’s not the biggest location in the area I can be confident I will get what I need right away and be in and out, all big purchases I have made, like loads of material have been handled easily either being delivered or loaded by employees at this location thank you keep up the good work
            by
              • Recommended
              Straw bale
              I was happy with the straw bale price until I went to pick it up and found it was smaller than standard bale.
              by
                Very helpful
                I ran over to purchase cabinet screws- I was approach by an employee named Jack. He asked if I needed help.He showed me where I needed to look and how to properly size the sample screw I brought correctly.
                by
                  • Recommended
                  FRIENDLY KNOWLEDGEABLE STAFF
                  Purchased heavy bags of concrete. Employee assisted getting it to my car and loaded it for me.
                  by
                    Great spring flowers
                    I bought several plants and shrubs and was very satisfied with the price and the appearance.
                    by
                      • Recommended
                      Good for a quick shop and needed items.
                      Don't expect the checkout to be fast or convenient. Everything is now "self-checkout", ugh.
                      by
                        Great customer service!
                        Employees in this store treat their customers with respect and courtesy. They are expedient in resolving issues and value their customers as if I were the only one in the store. Specifically Ellen in Blinds and Flooring went over and above to help me.
                        by
                          • Recommended
                          Great customer service
                          I went to look at mowers and Troy in Garden got one out of the box and answered all my questions. He was very helpful and made it easy to buy the mower.
                          by
                            • Recommended
                            Excellent service
                            I lost my brother right before Christmas:( I need to flip the house and sell I applied for my Homedepot card and now I can get some cosmetic stuff completed so I can list the house next week!!
                            by
                              • Recommended
                              Amazing staff
                              Sue and Rick at the front deck are amazing super helpful with letting me return my tape measures
                              by
                                • Recommended
                                Friendly and helpful staff
                                The staff is very helpful and will happily assist with any questions.
                                by
                                  • Recommended
                                  THEY HAVE GREAT CUSTOMER SERVISE!! VERYCLEAN STORE
                                  VINYL FLOORING IS GREAT PRODUCT BRAND LIFEPROOF. MANY CHOCES OF COLORS.
                                  by
                                    • Recommended
                                    Hassle-Free Home Depot Experience
                                    Home Depot has implemented Self-Serve propane exchange process that keeps customer from lugging empty tank around - just pop inside to cashier and leave with redemption code on receipt. Enables quick turn-around time and you will be back at your backyard BBQ in record time.
                                    by
                                      • Recommended
                                      Nice friendly staff
                                      Chris in lumber was very nice and helpful. Nice clean store with good staff
                                      by
                                        • Recommended
                                        Plenty of associates
                                        I needed several items from different areas and found help in each area.
                                        by
                                          • Recommended
                                          Don't ask for help.........
                                          I went to HD after checking their web page to see if they had AC Coil Cleaner. The web said they carry 2 brands in the store, 53 cans were available in Aisle 7 Bay 7. Went to the store there is no bay 7 in aisle 7. Asked 2 employees for help, 1st one thoought the cleaner may not be unboxed yet and walkes away. Asked the 2nd for help in finding Bay 7 and the cleaner. He didn't check anything, just said we don't carry it. He did not even walk aisle 7 to show me were bay 7 was. Terrible customer service!
                                          by
                                            1 found this review helpful
                                            Great Stop at Home Depot today!
                                            Great trip. I've been wanting to buy a battery operated mower for a year or so and took the plunge today. I'm extremely happy with the early performance of my Toro 60V 22" Cordless Self Propelled mower. It has handled the first mowing of my yard better than my old Toro gas mower that I loved!
                                            by
                                              • Recommended
                                              Best Home Depot
                                              I just want good comments abt this store people works there super friendly and help a lot all the time. orders online, ready in 5 mins to just go and pick them up. really nice place..i enjoy every single trip there
                                              by
                                                • Recommended
                                                Great personalized service
                                                This store is always super clean & well stocked. Staff are v friendly.
                                                by
                                                  • Recommended
                                                  Exercise in futility
                                                  This store has a continuing issue where if you check online it will show stock but when you got to the location specified on the site there's no stock at all. And no one there has a clue where it is can be located. If you can find someone to ask, that is...
                                                  by
                                                    Inventory
                                                    Always able to find what I need, ir will be ordered for me.
                                                    by
                                                      • Recommended
                                                      Great customer service
                                                      Kris from lumber met us for the first time on the isle and took us to a number of isles to help us find what we needed
                                                      by
                                                        • Recommended
                                                        Had what I wanted in stock, friendly employees
                                                        Great deal on Echo Dot 4th gen.
                                                        by
                                                          • Recommended
                                                          Awesome
                                                          Ralee and Troy were an amazing help
                                                          by
                                                            flooring
                                                            Jason in flooring is the best!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 393 reviews

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