Filter Reviews By:Rating, Profile, Gender, Age (484)
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Showing 1-30 of 484 reviews
Sep 15, 2015
Decent store, some issues with items availability.
The store was fine, they did not have the bulb of particular wattage I was looking for, had to buy one with less wattage.
by
Pro
Recommended
Sep 14, 2015
Helpful
Everything i needed was there. Employees are very easy to locate. A worker there, Jenny Chan was helpful and knew where the merchandise were.
by
Recommended
Sep 13, 2015
Exceptional Service in Kitchen Design
If you are redoing your kitchen use Kevin Chen at the West lake Home Depot. He is extremely knowledgeable, responsive and great to work with.
by
DIY
Recommended
Sep 12, 2015
A Pleasant Saturday Morning Experience
The store was well illuminated, clean, well organized and products were very easy to find. This particular trip was on a Saturday morning around 08:15am, so there were few customers in the store.
Store Associates were literally everywhere I walked throughout the store and readily volunteered to assist me in finding my items, but since I was familiar with the store I knew where my items were located within the store and kindly declined their help.
I quickly located the item I came for and walked directly to a checkout stand, where I was the only person, and met Associate Jenny, who was very pleasant and efficient. Associate Jenny scanned my item, asked if I was able to find everything I came for and told me the total price.
Just as quickly, I swiped my credit card, collected my receipt and exited the store.
My total time spent at Home Depot today was approximately twenty minutes and if did not walk slowly, with the aide of a cane, I could have easily cut the time in half.
by
DIY
Recommended
Sep 10, 2015
Friendly to MAKER families and kids!
The store associates here go out of their way to help maker moms like me find supplies that we'll use in unexpected ways! Like this weird request, "I need a long, flat strip of metal that we can use to make our own pioneer wagon canopy..." The associate understood what might work, and helped us find a plastic version which has worked out much better! We also love the children's workshops here and try to come as often as possible.
by
DIY
Sep 9, 2015
Great Job Czar
Everything is easy to find... the associate who helped me, Czar was very knowledgable.
by
Recommended
Sep 8, 2015
the cashier Monica was great help to and getting helped loading the flooring in my car.
the store was clean and easy to shop for items I need for my house.
by
DIY
Recommended
Sep 7, 2015
Great customer Service
The paint color we wanted in a large quantity may have been placed with other item numbers but we were able to find it in smaller quantities and end up saving more due to the Labor Day special. Happy customer from the great help with the sales associates
by
DIY
Recommended
Aug 23, 2015
Extremely Pleasant Store Experience
While shopping for a toilet seat, I ran into two store employees who were very pleasant and offered assistance.
When I went to pay for my item, i accidentally went to the Returns Lane. The young lady was very pleasant and even rang up the item for me.
by
DIY
Recommended
Aug 22, 2015
GREAT STORE, UNCLUTTERED AND VERY KNOWLEDGEABLE CASHIERS.
GREAT QUALITY OF SERVICE. ELAINE ON THE SPECIAL SERVICE DESK VERY HELPFUL AND NICE. I WILL RECOMMEND FRIENDS TO SHOP HERE BECAUSE OF GREAT EXPERIENCED ELAINE HAD PROVIDED FOR ME AND MY WIFE.
by
DIY
Recommended
Aug 20, 2015
Best Home Store Experience
Found the exact silicone sealant I needed. Behri paint samples were easy to find.
by
DIY
Recommended
Aug 17, 2015
Good Experience
It was nice to have available associates and a good experience to have customer service again.
by
Pro
Recommended
Aug 4, 2015
Very convenient!
This store location in Westlake Shopping Mall is very convenient. The store is well stocked and has a good variety of selections to choose from.
The store is a little smaller than some, so if there is a step ladder in the aisle or lots of shopping carts in addition to the in-aisle displays, it can be a bit tight to go down the aisles. It's a small problem. The store and the restrooms are very clean. Some product search screens placed around the floors would helpful. If they are there I didn't see them. However, the staff there are very helpful and friendly.
by
DIY
Recommended
Jul 26, 2015
Great Store Experience
Even thought store is small than the others but I keep coming to buy things because it is very good customer service, very organize, easy to find the items, new merchandises. Staffs are very patient and excellent skills experiences to support for consumers as well.
by
Recommended
Jul 20, 2015
Easy to find the products I needed
I went to the store to have then make copies of keys. I ended up purchasing a couple of products with the help of an associate by the name of Eliska. She helped me find the exact product that I needed as there were many similar choices and I could have easily made the wrong selection. Check out process was very quick.
by
DIY
Recommended
Jul 20, 2015
Outstanding Staff
I received exceptional help at this Home Depot. I have gone to many Home Depots, and the service that I received at this one on a few questions was notably above average. Highly knowledgeable, patient, and went out of his way to facilitate purchase including working with me to go online to add a product that was not available at the store (which arrived at my home with no additional fees within the week).
by
DIY
Recommended
Jul 17, 2015
Thanks
Very helpful staff, especially Robert Ortega. Bought 12 tables and he made it easy to find and load them. Thanks!
by
Recommended
Jul 14, 2015
Very Helpful sale associate
I had a question about a price about the product. The sales associate pulled out his price checker from his belt and scanned the product. He conformed my suspicions about the price.
by
Recommended
Jul 12, 2015
All the good deal in the homedepot
You can buy the cheaper item in the homedepot, thank you.
by
DIY
Recommended
Jul 11, 2015
Fantastic Pro Desk
Had a fantastic experience dealing with the Pro Desk. Ray was beyond helpful. His thoroughness, patience, attention to details made me feel totally comfortable going through with my purchase.
Thank you Ray (and Carolina, Gabe, Paolo,...)
by
Pro
Recommended
Jul 10, 2015
The great product chase
Took 3 attempts with 3 different associates to tell me the correct isle to find the product
by
Recommended
1 found this review helpful
Jul 7, 2015
great
very good.........................................
by
Jul 2, 2015
Praise for Vernell Wilkins!
I was assisted by Vernell Wilkins in flooring. I'm not often impressed by the helpfulness of the employees of a business but Vernell went above and beyond. I've been helped a little most of the time, and not at all on occasion, but the times and people that really help me and make the visit memorable because I get what I need are few. Vernell is one of them.
by
DIY
Recommended
Jul 2, 2015
Fast and easy shoping
The store is not very crowded and there isn't huge lines or lots of people wondering around , parking is always available , people working there are nice and helpful
Specially I really like Monica at the cashier which is very sweet and helpful always greet me with a smile and always take care of the items at the cart so I don't have to move them on the register
I always go to her because of her superior customer service
Overall this store is very convinient and easy to shop
by
Pro
Recommended
Jun 28, 2015
Great Customer Service
This is the best Home Depot experience I've ever had. I had not trouble obtaining help from an associate. Michele M and Vernell provided the best customer service. I also appreciate that the store in on 2 floors which makes it less crowded and overwhelming. I will be coming to this Home Depot from now on.
by
Recommended
Jun 24, 2015
Helpful and Pleasant
The store was very clean. The sales associates were readily available to assist and
answer my questions.
by
Recommended
Jun 15, 2015
Convenient location with exceptional service.
I was very please of the help received with store staffs.
by
Pro
Recommended
Jun 13, 2015
Excellent store experience!
The items were very easy to find and the cashier and sales associates were very friendly and helpful.
by
Recommended
Jun 11, 2015
the bathroom helper Raul is very helpful
Daly city, the bathroom helper Raul is very helpful.
by
Recommended
Jun 10, 2015
Average
The store seemed a little dark and not very clean.