Reviews for Danvers East #2623

They have good products in store, but if you have to ask a question, or get help (ie: having an employee unlock an item), it will usually take persistence & patience!!!

I visited the store and was greeted by a couple associates. They guided me to where I needed to be. Picked up my items -off to the register where I was greeted by the store manager, nice touch. Service at the register was quick and seamless. i might add the store was very clean and well organized.

That had all the spring yard supplies need to get the yard prepped for the summer!

This particular Home Depot is often lacking in product, personnel has no idea how to answer pertinent questions (if you can actually locate personnel. This is not to say they are not friendly but knowledge he’s a long way.

I paid $50 to have someone come to my house and mesure for them. That was on 2/11/25… I was supposed receive a phone call in up to 24-48 hours. It’s now the 18th of February.. I have not heard from anyone.. couldn’t reach a person, so I left a message. No one had reached out to me!

I have been going to the Danvers, Ma Home Depot store for the past 24 years which I have lived here and am constantly disappointed by the lack of availability and lack of assistance provided by the staff. I have visited the Home Depot in Stuart, Fl where I vacation and was highly impressed at how the staff provided help in both searching for items and providing recommendations. So I know it is possible for the Danvers store to improve.

Needed assistance at self check out. Associate was immediately at my side & helped me ring-up two gift cards. Quick and easy!!

Don't buy a refrigerator at Home Depot because delivery date is way to long. Bought it on 11/02/24 it will be delivered on 12/15/24. Thanksgiving's coming with out refrigeration.

Great service and fair value for cabinets, flooring , lighting and lumber .

How about a greater?

If you have any questions or need help with a kitchen remodel….go see Tony!! He made an experience I was dreading enjoyable! So glad he was the one who asked if we needed help 😊

The store managers are terrible at Danvers East, they lack customer service training, rude, lazy, hostile, and talk condescending and make excuses to customers. They refuse Home Depot sales receipt from others stores give you a hassle tell you go to that store. They do not wish help customers in-store and avoid you. If you ask for a manager they upset to be called to deal with customer issues. They refuse to honor in-store promotions listed in store and online offers. They make customers feel unwanted and upset leaving you waking out. The assistant manager Travis should be fired always angry towards customers and was disrespectful to Military Veteran and made disrespectful comments causing a scene in store for other employees and customers to witness.

Wish they had better telephone communication spend a lot of time just trying to get to talking to the right person

Donna was very helpful as we chose a refrigerator.

Trying to return a solid door and got no help from anyone in store even though 2 pages were sent out. Several employees milling around the front of the store and customer service desk was annoyed I was asking for help and I am a senior citizen who couldn’t manage the door on my own

Fathers' Day Grill online purchase went from a disaster to a wonderful experience thanks to Nicole, Erik, Kester and Thiago

I visited the paint department on 2 occasions and both employees were extremely helpfulo.

An employee in the garden center (which technically already closed for the night), went outside and found me a cart and then proceeded to load 6 bags of mulch onto the cart for me. I hadn't even asked for help, he just volunteered to do it! Another employee saw me coming down the isle with my overloaded cart and ran right up to me and ushered me to the nearest self checkout and scanned the items for me. Again, I hadn't asked for help, she volunteered! Nice, friendly, super helpful employees who anticipate your needs!

I had to replace my kitchen faucet and was happy to find exactly what I needed

Bruce was an amazing employee and had such a bubbly personality!!! He was so sweet and kind and deserves to be recognized!!!! Make sure he sees this because he is genuinely a good man!

Enjoy shopping here for plants and miscellaneous household hardware needs.The location is super convenient-removed from Rt.114 traffic.

Caitlin in Customer Service assisted with processing multiple refunds for items purchased online and in the store. She located my account and purchases, and quickly consolidated them for a single easy refund experience. She is friendly, helpful and great with customers.

Louvie (sp?) in the wood department was one of the most helpful and pleasant store employees I’ve ever encountered. I wasn’t sure about what I needed and he was quick to offer assistance with a smile and patience, then kindly cut the wood for me. I loved his attitude and will use this location from now hoping to get such stellar service again. He really was top notch!

Was there on 02/16 2024. Had my home depot app open on phone for my vet discount. the computer would not honor it, and the cashiers were extremely rude. No Greeting, and no thank you was proffered for my purchase. I would stay away from this storre.

Donna was my salesperson and she was informative and patient.

Love that they added emailed receipts, far easier to keep track of spending! But why why why must they insist on printing? I just throw it away next to the check-out. Please stop wasting paper.

This store has a lot of product availability with a friendly helpful staff and very clean and organized. I love shopping here!!

Thank you for great prices and excellent help with all my home projects!

They need to update their computers or have someone there to help employees. I spent almost 2 hours there because the person who was helping this women complete a transaction did not stay with her until it was completed. She ran into many roadblocks along the way.

I went to the Home Depot in Danvers looking for deck screws and was pleasantly greeted by Nicole. She stopped what she was doing and helped me.