#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(517)381-4400

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1749 Newman Rd

Okemos, MI 48864

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Customer Store Reviews

  • 4.6 out of 503 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (503)
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Showing 1-30 of 503 reviews
have always been happy with our experience at this store.
have always been happy with our experience at this store.
by
  • Verified Purchase
  • Recommended
All employees were curtious and helpful. yes on all four review guideline questions.
All employees were curtious and helpful. yes on all four review guideline questions.
by
  • Verified Purchase
  • Recommended
Awesome staff is very helpful and compassionate and understanding great experience
Awesome staff is very helpful and compassionate and understanding great experience
by
  • Verified Purchase
  • Recommended
Well organized store, very friendly and knowledgeable staff. Good deals on appliances and all ver...
Well organized store, very friendly and knowledgeable staff. Good deals on appliances and all very easy to purchase.
by
  • Verified Purchase
  • Recommended
I can get in, get what I need and get out quickly. If the store doesn't have what I am looking f...
I can get in, get what I need and get out quickly. If the store doesn't have what I am looking for, they help me find a solution that works equally as well.
by
  • Verified Purchase
  • Recommended
This store and it's employees are amazing. I've shopped other hardware stores before and have nev...
This store and it's employees are amazing. I've shopped other hardware stores before and have never been so happy, or treated as valued as I have in this store. They've made me a customer for life :)
by
  • Verified Purchase
  • Recommended
Store is clean and friendly and close to my home and work. Layout is very good with products easy...
Store is clean and friendly and close to my home and work. Layout is very good with products easy to find. I use this store for my home projects as well as materials for my High School Art Class. Highly recommended!
by
  • Verified Purchase
  • Recommended
We always have a great experience at this location. Very clean and the staff knowledgeable and wi...
We always have a great experience at this location. Very clean and the staff knowledgeable and willing to go the extra mile!
by
  • Verified Purchase
  • Recommended
The store was clean. Employees were very helpful.
The store was clean. Employees were very helpful.
by
  • Verified Purchase
  • Recommended
My cashier today, Sarah, worked diligently to make sure that checkout was complete in a timely ma...
My cashier today, Sarah, worked diligently to make sure that checkout was complete in a timely manner. She also helped another customer wrap long pieces of trim to ensure the safe delivery of their purchase home.
by
  • Verified Purchase
  • Recommended
The man in the paint dept was very fast even though he was very busy. He showed my daughter how t...
The man in the paint dept was very fast even though he was very busy. He showed my daughter how to mix paint and gave her a paint stirrer! The greeter gave my girls stickers and asked them what they like to help them pick out the stickers they like. The cashier made my cranky two year old laugh. Thanks to this store for being so great with kids; they actually thought going there was fun!
by
  • Verified Purchase
  • Recommended
outstanding customer service. Emily in carpeting and flooring was a huge help in all aspects of t...
outstanding customer service. Emily in carpeting and flooring was a huge help in all aspects of the selection and purchase experience.
by
  • Verified Purchase
This store is always clean and organized. The staff is helpful and friendly-Sarah was my cashier,...
This store is always clean and organized. The staff is helpful and friendly-Sarah was my cashier, she helped me check out in a timely fashion and greeted me with a smile.
by
  • Verified Purchase
  • Recommended
Very helpful employees!
Very helpful employees!
by
  • Verified Purchase
  • Recommended
I recently bought some metal edging for landscaping and I was very pleased with the help I got fr...
I recently bought some metal edging for landscaping and I was very pleased with the help I got from Tom. Not only did he match a competitors pricing, he also allowed my Military Discount. I also experience more personnel in Home Depot that can help you as compared to other stores. I appreciate them honoring military.
by
    • Recommended
    I was purchasing a Ryobi inflator deflator and the battery and charger. Jake helped me find every...
    I was purchasing a Ryobi inflator deflator and the battery and charger. Jake helped me find everything I needed. I really appreciated that. It would’ve taken me a while to find everything I needed. Thanks again.
    by
    • Verified Purchase
    • Recommended
    Great employees! Thank you
    Great employees! Thank you
    by
    • Verified Purchase
    • Recommended
    Great employees who are more then willing to help
    Great employees who are more then willing to help
    by
    • Verified Purchase
    • Recommended
    The little, condescending, twerp in flooring Justin has no sense of Customer Service or respect f...
    The little, condescending, twerp in flooring Justin has no sense of Customer Service or respect for others. Thanks to Susy at the Customer Service Desk, both times, she was a delight and deflected and respectfully explained everything to me in a professional way, calming me down and even made me smile.
    by
    • Verified Purchase
    • Recommended
    Most Store associates are very helpful and go out of their way to help. I gave 4 stars because of...
    Most Store associates are very helpful and go out of their way to help. I gave 4 stars because of a unpleasant experience while renting the HD Van in November 2018. The tyre pressure alarm was on and the 'Pro Desk' didn't think it was important. So that spoils my 5 years of experience with them.
    by
    • Verified Purchase
    • Recommended
    Friendly and knowledgeable staff, great to work with!
    Friendly and knowledgeable staff, great to work with!
    by
    • Verified Purchase
    • Recommended
    Hi, I don't normally do this, but I have to give a shout out to Home Depot #2723. I needed to m...
    Hi, I don't normally do this, but I have to give a shout out to Home Depot #2723. I needed to make some appliance purchases for a new house... Not something I do every day. A big purchase for me. The employees here were knowledgeable and helpful. They went above and beyond to assist me. They made sure I had measured correctly and they stayed late because I got there just before closing - it was the only time I would be able to get those appliances on sale before the sale ended. Also, this is the cleanest Home Depot I've visited, and everyone there was helpful and upbeat. This is my Home Depot store from now on. I would recommend it to everyone. Sorry other Depot's. Go to this Home Depot and they will take care of you. Thanks again Cliff.
    by
    • Verified Purchase
    • Recommended
    The staff members at this store were knowledgeable and pleasant. The store was clean and had pro...
    The staff members at this store were knowledgeable and pleasant. The store was clean and had products well displayed.
    by
    • Verified Purchase
    • Recommended
    This store is the location I always go to. In the last year I have noticed the staff are much mo...
    This store is the location I always go to. In the last year I have noticed the staff are much more helpful and friendly. I’m thinking there is a new manager OR there is a new training program. I really enjoyed my last visit and I spent $500!
    by
    • Verified Purchase
    • Recommended
    Each time I have been to this store, I have received very competent service from associates. I ha...
    Each time I have been to this store, I have received very competent service from associates. I have looked for small electrical equipment and have purchased a washer. Each time, I was assisted so well. I appreciate the staff at this store. I am happy we have such a great store in Okemos. It has always been clean and the parking lot is well - maintained. Thank you!
    by
    • Verified Purchase
    • Recommended
    EMPLOYEES ALWAYS HELPFUL AND NICE
    EMPLOYEES ALWAYS HELPFUL AND NICE
    by
    • Verified Purchase
    • Recommended
    Received great customer service on my last visit, which seems to be rare at most places these days
    Received great customer service on my last visit, which seems to be rare at most places these days
    by
    • Verified Purchase
    • Recommended
    Better cleaner store with nicer employees than Waverly road Home Depot
    Better cleaner store with nicer employees than Waverly road Home Depot
    by
    • Verified Purchase
    • Recommended
    although the sale took a long time, [45 minutes from contact with salesman to out the door,] m...
    although the sale took a long time, [45 minutes from contact with salesman to out the door,] my salesman was very polite and helpful, his ID code is, mxe01lf. He checked the other stores to see if they had my dishwasher in black. he also was able to get the price adjusted to the price I was quoted 2 days earlier at the Jackson store. [I had sat down to pay for it, but the salesman there told me to go home and verify what hook up my old dishwasher had, hardwire or plug in. I came to the Okemos store today because I was heading that way anyway, and wanted to see if they had the black one in stock. Instead I got stuck with white, but at least for the original price that was quoted 2 days earlier. my only complaint would be to carry more black appliances, that's a popular color scheme still. people are going to get sick of all that stainless steel all the stores are pushing real quick, IMO!!
    by
    • Verified Purchase
    • Recommended
    Went here to get a specific dishwasher, found models to look at and got great assistance from sta...
    Went here to get a specific dishwasher, found models to look at and got great assistance from staff for the purchase.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 503 reviews

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