#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(509)532-7405

Tool & Truck Rental

(509)532-7406

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5617 E Sprague Ave

Spokane Valley, WA 99212

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.6 out of 597 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (597)
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Showing 1-30 of 597 reviews
Great service
Camille went out of her way to be helpful.
by
    • Recommended
    Return issue
    I bought pvc piping and asked if I could get them cut and return them if they didn’t work out for a project my husband and I were working on and was told I could return them even if they were cut. Well the project didn’t work out and my husband tried to return the pipes two different times to speak to different managers and they brushed us off and said they are unable to return them. So I was told one thing my husband was told the other and now I have piping I can’t use that was quite expensive to say the least. Super frustrated and have never had an issue with Home Depot before. I did not feel valued as a customer one bit.
    by
      Great Cashier and Garage Door Associate
      Sheila, my cashier, was very professional, courteous and helpful.
      by
        • Recommended
        Overall pretty solid
        I don't typically have any issues finding things in this store. It's usual a walk in and grab what I need. Lines are small most of the time. Employees are usually pretty helpful. All in all; a good location.
        by
          • Recommended
          Adequate and meet expectations.
          They had what I needed answered my questions accurately and promptly. They didn't waist my time or their time.
          by
            • Recommended
            From Top to Bottom
            Best HD store ever! From the store manager down to the newest employee with three days on the job, all of the managers, associates are eager to help, interested in what I was looking for and always gave me options. Can't say enough good things about this store including the manager who seems to know where every product is in the store without looking at anything first. Impressive!
            by
              • Recommended
              Great associates
              I ordered a table saw online waited a week to get it and on the day I was supposed to get it they got canceled but then I went in store and associates were very helpful and making sure I was satisfied and getting the product that I needed
              by
                • Recommended
                Cardboard Boxes
                Great quality, always back for more.
                by
                  • Recommended
                  Great Employees
                  You can walk into home depot and not know what you're in need of, and the people are knowledgeable. What's great is, IF they do not know, they will find out for you! That element is key to their great customer service.
                  by
                    • Recommended
                    Great staff
                    Having recently moved from another location of 12+ years, all your employees seem well trained in giving a positive customer experience. They smiled and greeted us, were very gracious to give aid and store was amply staffed. Our prior experience at another Home Depot where they were understaffed, so sales people avoided availablity for customers.
                    by
                      • Recommended
                      Garden
                      Great selection of plants this year
                      by
                        • Recommended
                        Be prepared to help yourself.
                        Customer service was pretty non existent. I have better help at Ace and Miller hardware. Out of what I needed and no help on what I possible could have bought if they would have tried to help. .
                        by
                          All products are displayed nice
                          What i purchased was in stock
                          by
                            • Recommended
                            No customer service
                            Don’t ask them to help you load. You will wait 30 minutes and get brushed off by the manager
                            by
                              Old folks need help
                              Was told would have help loading $800 lumber order into my truck but no one came so this 70yr old loaded in all myself
                              by
                                1 found this review helpful
                                Fantastic Service!
                                Annie from the pro rental department was so helpful! She walked me around and helped me find the item I needed. She is a very good sales person I came in for one item and got a lot more. I told her I am running a business and she had me sign up so I can be a pro! I like the idea of having my own parking spot. I shop at the north side home depot but this store has my business now. Annie is such a pleasure to interact with fantastic 5 star service!
                                by
                                  John in the lumber Dept was awesome!
                                  Thank you John for cutting my plywood for me. It fit perfectly!
                                  by
                                    • Recommended
                                    Service
                                    Cashier Alberta was a great help!
                                    by
                                      • Recommended
                                      Love this Store
                                      Always get great service here overall. Most employees are very helpful (younger ones sometimes are helpful but you can tell they really don't care). This is a busy store that usually has everything we need and chose this store over other box hardware stores, hands down.
                                      by
                                        • Recommended
                                        Manager Jason is Extremely Rude
                                        I purchased a snow blower online and it arrived damaged, so I immediately purchased another one, knowing I wouldn't have any problems returning the damaged one. When I tried to return the damaged one, I didn't know there was only 30 days to return gas powered merchandise (however I didn't put gas or oil into it) and I was 10 days over. Linda would only offer me a store credit, and refused to put it back onto my Home Depot credit card (which I know she could have easily done) then the manager Jason came over, also refused to put it back on my Home Depot card, but because I argued with him, and reminded him I should have 12 month returns with my Home Depot card he got angry and told Linda to "VOID the transaction!" And then told me "now you're not getting anything, well except the snow blower you came in with" then handed me a paper with Toro's warranty information on it and walked off. That's the Reader's Digest version, the full version is much worse, and Jason has no business being in a position of authority or dealing with customers... I'll be sending my more detailed letter to corporate.
                                        by
                                          1 found this review helpful
                                          Dennis is the most amazing employee
                                          I had a great experience at this Home Depot the other week. Dennis helped me and my dad figure out how to set up a door knob on my new college houses bedroom. He explained the entire process and gave the best customer support I have ever seen. I will for sure be returning to this Home Depot even know there is one closer. My new favorite retail place. I really was shocked at the exceptional customer service by Dennis, truly!
                                          by
                                            • Recommended
                                            great product
                                            very happy with heater and service
                                            by
                                              • Recommended
                                              Great group of employees
                                              I was helped by a cashier to get a great deal on screws. She went over and above what I expected, Missy! She was great.
                                              by
                                                • Recommended
                                                Not pulled double sold
                                                Ordered and paid for over 2K worth of decking product all for it not to be pulled and have it not ready for pickup. And paid on Tuesday p/u on Sunday. They had plenty of time. Still ended up going home short, because they were selling the already paid for product to other people. We had to drive over 60 miles to get there.
                                                by
                                                  Not a pleasant experience lately.
                                                  Propietary, means a product made only for sale by home depot. When aproprietary agreement is solidified between the distributor, home depot, and the manufacturer, in this case life proof flooring mohawk carpets. When the delivery date says 1 week that assumes the product is within a few hundred miles generally. So, home depot locks in the sale so the consumer is stuck waiting with no communication for home depot entry level employees to tell you they don't know why the delivery days has changed 3 times tends to make the professional and home owner feel deceived. If you can't deliver, say so. Don't deceive us by promises management knows they can't deliver on. 1st time shame on me.. second time shame on you, and i won't even suggest this distributor and further will discourage my customers from using this distributor. My advice; Shop local shops that truly care about customer service above all, because, the cost is the same or better and the delivery times are the same, but with local shops your sales rep can be contacted for real time information. Home Depot seems to want to be the only game in town. Well, their not!!
                                                  by
                                                    1 found this review helpful
                                                    Millworks department
                                                    Heidi is a role model for all employees and very helpful and knowledgeable about the products available. The millworks department probably does 90% of it's sales because of her. Always going out of her way to help people and knows her products. Her honesty and style really show through. Great sales person!
                                                    by
                                                      • Recommended
                                                      Home Depot, Spokane Valley
                                                      Great Store, Great people
                                                      by
                                                        • Recommended
                                                        Very convenient store
                                                        I can find everything I need really fast & easy thank you!
                                                        by
                                                          • Recommended
                                                          Wait around for a “certified” forklift driver to get stock.. really???
                                                          I waited and waited since they told me they were “pulling it from upper storage”… the cashier had to call them TWICE… they couldn’t find anyone to operate the forklift.. really? In a warehouse?
                                                          by
                                                            Great job
                                                            An excellent place to get paint!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 597 reviews

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