Reviews for E Whiteland/Frazer #4119

My husband and I walked in at 8:52pm on a Friday night looking for a Dehumidifier. I was approached by Sam, who was not wearing his uniform and obviously off the clock. He took me where the dehumidifiers were and assisted me in selecting the one we needed. He was also very kind and thoughtful that he picked up the dehumidifier off the shelf ( it was a bit heavy) and placed it in our shopping cart without asking. Sam is a true example of EXCELLENT customer service! Thank you Sam

While shopping I asked for help with an item. Staff attended to find the appropriate manager to help, but was not available. I spoke with Will. Will listened my questions and offered available options without make promises he could keep. Will was able to help me with the item. I can’t say enough about my interaction with Will. Ask for him the next time you need help!

It was a nice store, well organized and clean, workers where very helpful, i was hoping to purchase a certain Ecco hand held blower that was not in stock, i did purchase a different model, it would be nice to have more items available in stock, with out having to place a special order.

I always find what I need for my job or my home when shopping at Home Depot. High quality products, variety of choices, competitive values and professional friendly assistance. I will continue to use for my professional and personal needs.

After 8 hours of nonsense trying to order this, they shipped the wrong color item and l spent another 2 hours trying to get someone who could speak and understand English to exchange the item. What a nightmare!!! I hate this business.

Went specifically to find a birdhouse that my friend really liked. A very nice young man helped me find the last one. He could not have been any nicer.

I would love for this Home Depot to have more patriotism on display similar to their neighboring stores. For example, military flags on the end caps, or American flags abundantly placed throughout the store. And please, PLEASE get rid of the awful earworm music. Just stick to country.

The worst experience I’ve ever had with Home Depot. The appliance I ordered took a week to be delivered, and then when it was delivered the subcontractor damaged my doors and damaged the actual appliance. Now I have to wait another week for a replacement appliance.

I have shopped this location for years and don’t hesitate to go out of my way a bit if I need anything from THD.

Cashier at self checkout was extremely rude, and cashier at register for cash was rude and could not count change.

Many of the employees fail to ask if you need help and frequently look as though they want to avoid any questions from customers.

every person in this department went above and beyond to assist me. I would definitely recommend Home Depot Frazer for any flooring needs. The man who came out to measure was amazing as well.

Had what I needed Wow

I have found this location to have what I need and the staff are helpful with questions I have.

We have been shopping at the Frazer PA Home Depot since 2021, very good customer service. Employees are very professional and helpful!

This is my go to store, never fails to have what I need!

I shop at Frasier Home Depot several times a week. The staff is always great and helpful. They go out of their way to try and find what you need. Friendly, knowledgeableall around great place to shop.

I went to do pricing , ending up buying my refrigerator in less than 1 hour.

86year old vet. Tried to sign on line unsuccessful. Went to customer service desk they couldn’t do it either. Please help me get signed up so can get discount

Debby, Erin and Matt are some very amazing members of the pro desk who assist me every time I am there (and I am there often). They find me items I need and offer best prices.

I buy almost all of the items I need from Home Depot and have never had any problem.

Jury's out. They can't sell me hardwood flooring that I will pay great money for. They MUST ship it back to factory? I don't understand (and neither does the floor mgr.)

In and out in 5 mins with the great help I had!

There has been a very clear effort over past 6-12 months to cut costs by getting rid of long-time, ex-professionals and hire cheaper, less knowledgeable people in their place. Cutting costs is good, but so is getting good advice when you need it. My personal opinion is the store went too far.

I purchased a GE microwave. When I preview the item on line it was available for shipping. I went to the store (4119) and Debbie in appliances was so helpful. She found one in stock in the store and signed me up for HD credit Card and saved $80 from discount and no shipping costs. OUTSTANDING service.

No touch pay and it’s only almost 2025. Debbie in kitchen was a nice lady and helpful though.

If anyone is looking for an appliance in Frazer, I recommend speaking with Debbie Rich. She was very helpful, knowledgeable and nice to talk with:)

Last week I returned a defective range hood. Michael was very helpful and expedited the return. Thank you!

Complete donnybrook with freezer that was six months old and broke beyond compare. Manager was a useless piece of work. No customer service.

Refused a dented appliance at delivery and cannot get a straight answer about replacement from sales or manager despite multiple calls and store visits. Canceled order and found the same appliance for less with quick delivery. I am done with Home Depot.