Reviews for East Manassas #4648

Lumber department manager, Malcolm is excellent concern about the service and the practice of duty honors living

I was forced to purchase and then return a bad quality tool for showing my bad experience with the tool and trying to avoid being unable to use the tool, saving my time and a trip to store for returning back the item.

I just submitted a fairly lengthy review of my very recent experience with a service desk representative. Please feel free to post it to any Home Depot information sites or mechanisms if it helps to inform others of potential problems. No response for this input required.

Kimberly and Maria did a great job going in detail about the backsplash, floor, and counter tops. I have not yet had the service started, but I am greatful for these two.

Shelves always have lots of stock, enough staff to answer a question and they know what they are talking about.

The customer service at curbside is good. However please feel free to ask for KT or Denisa for assistance. They will go out of their why to resolve any problems, help with getting information to make a decision, smooth any transaction.

Pricing on display does match price wrong up. Counter are dirty disorganized. I had photos but deleted them

Associate pulled the wrong item

I ordered a wall outlet splitter with usb c charging and they sent me the lower model with no usb c charging.

I used my 18 month coupon and the delivery of the new frig was on time and the unit was in great shape

Recently moved to the area and this location has been my go to. High recommend it. Also shout out to Abdul and Delicia helping me out.

I stopped what I was doing to find the light bulb I was asking for and found it in person, so I could easily buy it. I don't know the name of the person who helped me, but I was very grateful

Waited for 30 minutes for help cutting some Lumber basically gave up and left without anything.

I had a really wonderful flooring specialist who assisted me through the process of buying carpeting for my stairs. She was exceptionally knowledgeable about every aspect of carpeting, and was able to answer all my questions. Ms. Kimberly Hansbrough provided great customer service for carpeting.

I came into this HD on a Friday afternoon it was very busy lots of customers picking up/ returning items I appreciate the staff being professional and courteous during a very hectic time.

I was able to find what I needed very fast!

Ali is awesome employee and deserves a raise . First time ever I was help from start to finish

We bought a washer/dryer combo from Angela Gibson and she was so courteous and professional in her advice to us. We appreciate her good sales abilities.

I ALWAYS BUY THINGS IN THIS STOR VERY HELPFULL CUSTOMER SERVICES

Ali was extremely pleasant and helpful. He asked lots of questions about my DIY project and recommended and explained differences in the available options.

much better clean material

Could not order an out of stock item online for store pickup. Salesperson looked up when he could get it, and did my order over the phone. Saved me from driving to another farther away Home Depot or a delivery charge. Thank you MFM3NH9!

We purchased a new refrigerator. I was very impressed by the appliance salesperson.. He was very knowledgeable .and honest with us.. Well done.

The cashier Brandy was absolutely amazing. Great customer service and helped finish my water heater warranty exchange. It was complicated and she stayed patient even after I forgot to give her a receipt and she had to redo it.

I bought this cooler it was for a good price !

Excellent customer service by Farrah & Kayla in assisting me with a return where I didn’t have my order number which they obtained for me and issued refund. There was no problem with the product but my husband had repaired our old one so wasn’t needed.

Every time I go there all the employess are so polite and helpful. They direct me to what am looking for in no time which makes it easier on me. Thank you

This review is about Mr. Ali, the Home Depot manager at the 4648 store in Manassas Virginia. His professionalism, the way he treated me, and the way I saw him treating his employees has won my loyalty as a customer.

Everyone should shop at this Home Depot on Liberia Avenue in Manassas. Customer service is superb and knowledgeable employees who go the extra mile to meet your needs. They are also very creative and give excellent advice on projects.

Delivery time was fast should have it by December 2, 2023. Great. Als the sale person Angela worked with us closely and answered all my questions