Reviews for Ellicott City #2566

the store was fine and the employees professional.i got the wrong size of florescent lights covers and the return was easy.

easy to find products good service easy in and out. better choice of products and better service than past visits

The employees will help you in anyway, if they don't have it at the store they will contact another store and see if they have any in stock ( electrical dept )

Enjoyed our visit to this store Customer service excellent. We found what we were looking for.

I was extremely grateful for service provided to me from Jamie in the Customer Service Department. Home Depot needs more people like Jamie and Latisha. Jamie went above and beyond to make sure my transaction was properly credited. (I had been waiting for 45 minutes for Frank to handle my transaction and maybe an acknowledgement: Sorry for your wait be right with you as I am assisting another customer.) Finally Jamie said I apologize for your wait. Let me see what I can do to help you. After one phone call I was taken care in matter of seconds and received the proper credit.

We had the best shopping and customer service experience ever! Not only where the sales representatives knowledgeable they were extremely helpful. They answered all of our questions on the care and maintenance of the various trees. They then helped bring our 23 trees to the cashier and helped load the trees in to our truck. Afterwards they offered to help deliver the trees to our home!! Once there they unloaded our large load. They did it all with a smile and were extremely friendly. You don't find this level of service very often!!! Kudos to HD for doing it RIGHT!!!!

RUDEST ASSOCIATES I HAVE EVER DEALT WITH. Tile Dept. has no idea what they are doing and very rude. Kitchen area, employee was on a personal call and acted like I was bothering her when I asked her a question. Only 1 cashier on a Sunday!!

Not just this store but all store I visit 5 to 6 Home Depot store daily in all MD DC and Northern Virginia you guys are the best and I only take my buisness to you guys

I was in the paint department contemplating which primer I should buy when an associate came up and asked if he could help. He was obviously in the middle of re-stocking, but stopped to help me. When I told him what I was going to paint he suggested a Behr product which I hadn't considered. It's working out very well, and I"m grateful to him for his suggestion.

HguuguguguguhihihihihihihihihihiGo it found my product & bought it.then left

Associate saw me struggling with a window treatment book and came to my help

We were very impressed with the exceptional service provided by the sales associate and the department manager in helping us make our selection and acquire our new double wall oven at a very competitive price. The entire experience was enjoyable and not marked by haggling or pressure tactics. The final price and the process combined into making the purchase a pleasant experience. We highly recommend Home Depot over other competitors who did not reach the same levels of service, information, and price responsiveness. David Jones (Sales Associate) and Brandy Turner (Department Manager) combined to make our buying experience very pleasant and satisfying.

It was easy to find the items I needed, the price and ease of checkout were very good.

Nice store and great staff , always helpful and knowledgeable. The team there is very kind and I like shopping for my house improvements there, the assistant I get from the staff in selecting materials , accessories etc is always great

Great assistance from store associates. They are just throughout the store to help.

Paul in flooring, and Pat in windows were very friendly, but more importantly were very informative, not only in their departments but other departments as well!

I received the help of a young 19 year old associate by the name of Liaam. It wasn't even his department but he was so professional and friendly and he got another associate who was also quite helpful to assist in the sale (of an electric mower which I asked him to put down so I could see how it felt, etc.). The quality of this service received, product availability, and price were excellent!

The store is clean and very organized; the employees are very helpful.

Quick service and excellent customer service. Would recommend.

The store was clean, items were easy to find. Associates were readily available to answer questions. The Associate at the lawn and garden check out was extremely friendly and engaging.

I have always found the associates here very helpful and professional. They give each customer quality personal attention, so sometimes you have to wait your turn for help. I'd rather wait for good help than to have someone rush me. I have never felt rushed when receiving help. They are also very knowledgeable about items in the store. If they don't know, they will get someone to help that does. I am between two Home Depots, yet I choose this one, even though it is further, because I like it so much. It is easily accessible and I find it a bit more friendlier and a tad more convenient and nicer than the closer store.

I was buying landscaping stone and could get it down onto the cart but not up into my car. When I checked out the cashier asked a young man who was walking by if he would help me get the stones into my car. Even though he was on his break, he very cheerfully helped me and was very respectful. I was impressed with his willingness to serve even while on his break.

Almost always have what I am looking for and usually have a store employee around who can help if needed

Customer service for finding products, mixing paints while working with multiple customers, and checkout process assistance were all great!

Lew Beck in the appliance department is the best customer service/salesperson I have ever encountered at any Home Depot. If your'e in EC and looking for appliances go here and ask for Lew.

I asked an associate in the tools area what I thought was a simple question. Was the rigid jobmax driver head compatible with the ryobi multi tool. Answer was no on jobmax compatibility and then suggested I purchase the rigid multi tool. I already have the ryobi multi tool so she wasn't very helpful. On the way out I stopped at the ryobi display and read on the multi tool packaging that it was compatible with the jobmax heads. Used to be able to count on HD associates for their product knowledge.

All associates were very helpful. The store was very clean.

Well stock with a variety of beautiful flowers and plants that are well cared for. Associates are very pleasant, even when very busy.

The store is very clean and well organized. Checking out was very quick. I found what I needed easily.

I live near another HD, however, I continue to go out of my way to this location because the service is far superior. Outside garden has a very nice floor plan and parking is easier for loading, since the parking rows run parallel to the exterior garden.