Reviews for Escondido II #1053

This is our go to place for everything for our home. We are here possibly 2-3 times a week. The staff are always helpful and nice. Just bought a fridge from Lisa and she rocks! The delivery team was awesome too.

I've had the pleasure of shopping for appliances at Home Depot with Lisa for many years now, and I can confidently say that she is an invaluable asset to the team. As a real estate agent and investor, I rely heavily on Lisa's expertise and professionalism when it comes to purchasing appliances for my properties. Lisa not only knows exactly what I like and need, but she also goes above and beyond to expedite my orders and ensure that everything runs smoothly. Her dedication to her work is truly commendable. What sets Lisa apart is her unwavering commitment to customer satisfaction. Whenever there's an issue or something goes wrong, Lisa is quick to jump in and find a solution. Her proactive approach and problem-solving skills have saved me countless hours of stress and hassle. I want to express my heartfelt appreciation for Lisa's outstanding service. She is a true professional who takes pride in her work, and I feel fortunate to have her as a partner in my business. Thank you, Lisa, for always going the extra mile. You are an inspiration!

Home Depot employee Gavin addressed my concerns about a badly tattered American flag hanging on the Home Depot building, thank you so much Gavin for making my month of August fantastic

i orderd vinyl tiles for my laundry room, but was told that my tiles would not be available for over 2 weeks! they had the actual tiles in stock or the tr, but not the quarter round that goes around the edges. or the transition piece that goes from the laundry room to the hallway. and so for these small details, i have to wait 2 and a half weeks. then i have to schedule an install, and that will take another how many weeks?! i can't schedule an install until i actually have the tiles available. so something that should be done quickly will take i don't know how long. i am not happy.

Been going to this HD store for donkey's years!. Employees come and go but the place is still pretty much as I saw it back in 2005. I find it curious as to why each stores' floor plan is laid out differently? The aisles and bays are different...even in the same city! A good place to shop and fairly close to my QTH. I'm also a ham radio operator, I can always find some bracket or fitting: metal, wood or plastic that is manufactured for something completely different from my requirements! Can always adapt something to my needs! Thanks H.D Escondido!

Friendly and helpful staff. Everything you need for a project. I could shop here for hours. Everytime I go I'm given a time limit otherwise I would be there all day.

I’ve ordered things from this store via the customer service department more than once… Sometimes the website is difficult to navigate, especially when one is unfamiliar with the project on which one is working. (for me it was building a staircase) Kailey was beyond helpful and patient in finding the products that I needed and ordering them. She helped me save money as well. This isn’t the first time this department and the women within it have saved the day and I’m very grateful

We are new to the area and the team in the window shades department was amazing and patient

It’s terrible when you go into a store as large as this and they don’t even have the simplest thing as a hose clamp for air-conditioning ventilation not even one in stock at all and nobody knows Where they are and when they say they do have some they’re not even the right size or even the correct ones.

Pricing and service was fine, but was disappointed to know that their offers on delivery and installation is not accurate..I bought a grill as I saw that home depot offered the delivery and installation for free after $399 or more on purchase, only to find out that there was no offer on installation and that that they won't take the product upstairs if I live on 2nd floor or higher.

Gloria and Mona do a Great job helping contractors with purchases in the morning, They will search and radio for load help and they don't dink around with slow moving loaders. In late afternoon, after the Gloria and Mona went home, I waited a very long time waiting on loaders taking off to buy a soda instead of responding to numerous radio requests and over head pages to load a 75 Gallon Water heater. Dudes put heater on a cart for me, then took off leaving me wait way too long. They didn't show up until after 2 other people loaded me up drinking sodas. Crap load service

I always shop at this store

I'd like to live in the gardening department. That not being possible (?), I'm always pleased by the staff who never hesitate to approach me and ask if they can be of assistance!

The gentleman by the pro desk was very very helpful to order a 27 ton log splitter. And he even help me how to get additional insurance!

I just bought a couple of sample of wood stain. Greeted at entering the store and cashier was very friendly as with all my experience here at the store

I like this store because it usually has great personnel. However, on my last purchase, I requested help loading my truck. EvIdently, on Saturday there was no one willing to help load my truck. Two teens seemed to be goofing off outside around the corner of the building.

The shopping experience was ok, although with Home Depot, but as always it's always a matter of finding just the right person to help you, but it's always a crap-shoot. So buying went more or less ok, but getting the the washer an dryer delivered was another story. After three delivery tries,(all three new damaged upon delivery, and had to be returned). So I gave up and purchased different products, thinking maybe that machine was cursed or something! Wont ever think of buying large appliances from Home Depot again.

I often have to move "Display Boxes" to reach the products I need. They are sometimes quite heavy. Could you put them on wheels? Why are there so MANY? Many of these products look like the "As Seen On TV" merchandise.

The staff at the on-line pickup / return are not friendly and clearly would prefer you do not bother them. Several very poor interactions with this staff.

The front customer service supervisor and staff were extremely helpful!

Check out gal was very friendly and helped me get my Military discount. Thank You

I ordered online expecting to do a curbside pickup. I got there and followed all the directions. Finally, after waiting for 15-20 minutes, no one showe up, so I went inside. Turns out the customer service doesn't even get notified of a pickup? And, the guy was by himself, is he supposed to leave and go outside while a line forms inside. Do better Home Depot!

I bought some retaining blocks that should be 6'' but there are none of the same thickness .you are received by people who are more concerned with their personal lives than their work

Great customer service Jacob!

Great service and lots of help to find what you need. Especially the Escondido Home Depot. Ask for Dave

After visiting other home stores, we came in to the store and found exactly what we wanted! And the assistance was exceptional!

My husband is a contractor and is very familiar with the store. I am not, yet when I go to Home Depot the employees are very nice, helpful which makes my visit so pleasant. Love their holiday and seasonal items.

Tatty definitely tried to make a situation that was an error through Home Depot and their website much better. She took her time to help solve a pricing issue and did her due diligence to resolve it as best as she could. Definitely appreciate workers who strive to help the costumers. Very happy with the experience that was resolved through her end. Will definitely come back because the way she handled the situation with grace and mindfulness!

I appreciate how everyone is friendly and helpful at this store. Every employee takes time to say hello, confirm my ideas and help answer my questions. I’m thankful the staff will assist lifting items of the shelf and helping me unload items into my car.

I went to look for dryer prices and after receiving such excellent customer service I made my purchase same day! The employee in appliances; Lisa M. was very patient and kind to answer my many questions. I left feeling confidant about my purchase and the price I paid. Thank you to people who go above and beyond. I am very appreciative. Have never received bad service at this location.