Reviews for Euclid #3852

bad Bad no customer service, could not find any employee that knows anything about the lumber dept. Pricing had to be checked twice.no correct pricing. I was handed a brochure about cement not in English but Spanish. one good thing the store was clean Really!!!

I love this location, everyone was very helpful. All of the associates I ran across were very polite. They wasn't lazy, they went the extra mile to help me find what I was looking for. This Homedepot is a very clean atmosphere. Everything is easy to find including the restroom. The restrooms are very clean and smells great! This Homedepot had sanitizer out and masks for they're customers (us). Thank you for this Homedepot! Also this is in a very convenient location for me. Homedepot rocks !

This store is very convenient for the Euclid and surrounding communities. I am very glad this store is located on E. 200th. I've never had a problem with getting assistance in the store. The associates are always busy assisting customers so I might have a wait depending on what I am in the store for. Also, I reviewed the sweepstakes list and I only saw that one person in Ohio won. It sure would be nice if someone in Euclid, OH won the sweepstakes. I've been shopping at this store for years. As a home owner I really appreciate this establishment. Thank You

The store was well stock and clean...The checkout lines moved fast

Been shopping at the depo for years. Spent over 40k this year alone, only came to this store since all others were out of what my customer wanted. I will never shop this store again. Very rude employees NICK the so called store manager was horrible to deal with. Also please pickup all the trash from you floors.

The store was clean and the product easy to find

first of all the fact that you can't order online for curbside pickup and still get the military discount is stupid. you encourage people to use that service but have no way for veterans to use the discount. so I put everything I needed to buy in my cart on the app and used that to help me shop in the store. one of the things I needed was a Dewalt reciprocating saw. when I put that item in my cart in the app it showed a 16% discount (20$ off basically) so I went to the store got everything I needed and when I went to check out the saw was not discounted. I had them void the purchase and ordered it on the app for in-store pickup to get the discount. they then told me it would be 2 to 3 hours until i would be able to pick up the saw even though it was in a manager's hand and I was right there with it. NO ONE was willing to help expedite the purchase and I had to go back to get the saw later that evening. I talked to 5 people, they all said, sorry, nothing I can do. there's always something that can be done. I won't be back to ANY home depot even if I have to drive further to get to a different store. A local competing store I'm not allowed to name per your guidelines has always showed much more care for their customers AND you can get your military discount if you order items for in-store or curbside pick up.

The Sales Associate was very helpful in concluding our interaction I told her she was great and awfully helpful she smiled and said i try very hard and Thank me.

everything and everyone was just helpfull

If you have the time, go to the Cleveland Heights OR Highland Heights location. Avoid Euclid, the shelves are poorly stocked and the employees are rude and less than helpful. This applies mainly to the Electrical and Lumber Departments. The Flooring people are OK and actually help me in Electrical sometimes, even though its not their department. Good luck finding the Electrical associate; sometimes, I get more help from other customers in the Electrical area than from the employees.

Never been treated with so much disrespect in all my life. First of I was double charged for multiple items , partially refunded excluding tax....found another item double charged and refused my money back and rushed out of the store said all registers are closed. I never left the store from time of purchase till overcharge discovery. Told come back like my time is not of value ... And told we don't want your money!I spent near $10,000 within last month and being treated like I was a nuisance. I'm gathering all my purchases within last month even if I gotta rip them outta my customers homes and returning everything all at once and will never use home depot for any future endeavors! Just lost a loyal customer due to the berating customer service and poor professionalism. I wonder how long this double scanning has been going on ! I'm going to look at all my old reciepts and file a lawsuit for lost wages, pain and suffering , and deformation of character

I was looking at dryers and I was provided great customer service by John. He took the time to explain the various dryers and the features. I really appreciate his input and time. I had a very good experience at this Home Depot. Thank you!

THIS IS THE BEST HOME DEPOT EVERYONE IS VERY ENGAGING

Unprofessional staff member MarieAnn was very unprofessional and rude! the only person who saved Home Depot $300 was Destiny because I was going to return EVERYTHING due to MarieAnn's actions and when I asked her if she cared that I would have walk home with over $300 at night and in below freezing temperatures she could care less! Absolutely the WORST customer service Agent you have working with the Company she definitely tarnishes your good name. All MarieAnn had to do was page my hard of hearing Grandfather and this would have solved the problem, BUT she simply refused. MarieAnn lacks empathy, a very important quality to have in customer service. I know, I'm an expert at it and would never treat ANYONE that way! get it together guys. but I won't return.

Having your store right in the neighborhood is a blessing. The location allows convenient access for quick trips to try countless mini-projects. The employees know where things are shelved and the items are in stock.

With a home there is always something that needs repair or replacement. This location is about 10 minutes from my home so it is convenient. I do home crafting projects so I have purchased many paint samplers (Behr is excellent, staff was great) and have had wood perfectly cut to my specifications. I wish wood could be cut less than 12 inches but the employee said it was a store policy. I have purchased many items from your gardening department and did a brick border around almost my entire yard. I might mention it is a good place to be inspired even if I am not making a purchase that day.

The store was well organized, well stocked, clean and uncluttered. Attractive displays draw interest. Customer Service is always helpful and efficient. Cashiers are fast and courteous, and staff is knowledgeable and helpful. Everyone knows the aisle to direct you to. With very few exceptions, a good shopping experience. I have shopped there for decades.

I like the friendliness of the store, they need to pay more attention to all of their customers and not just the male customers. The representatives all to seem more focused on each other, while the customers coming in do not feel welcome and not thankful for patronizing the store

My husband and I went to home depot to buy 20 bags of mulch...the mulch we wanted was all wrapped up in plastic and we needed someone to cut the plastic so we could get the bags of mulch...someone finally responded to the page...asked him to cut the plastic...said he would go get someone to move the display...while he was gone forever, my husband managed to tear the plastic so we could get to the mulch...thankfully he is also very strong...after loading 12 pages onto carts, two employees arrived...they watched us for a minute and then left...we continued to load our 20 bags and took them to the register and paid...the cashier paged for someone to help load the mulch into our vehicles...no one answered the page...another customer saw us and helped...shame on home depot...you need to hire employees that really want to work not just hold a job...

This store never disappoints.

Nice well lit and stocked store, for the average DIYer don't go on the weekend, then it takes two days to restock. Otherwise, nice place to shop.

Nice employees! Good customer service!

I went to this store for articficial green turf carpeting for my patio. No other Home Depot around had it in stock according to their websites. I only need a piece 6 ft. wide x prox. 8 ft. long. The employee in that dept. listened to what I needed and suggested a pre-packaged piece that was exactly 6 ft. x8 ft. which was perfect. Turned out it was cheaper than if I had to have a huge piece cut off the roll and much easier to handle getting into my trunk and on my patio as I am a senior citizen this was super helpful and much appreciated. Additionally the lady that sanitized my cart did a great job and was cheerful and happy to take care of it. Great store for me and I will go back there again.

This was the first time I used the Euclid Home Depot, and I visited it twice. Both times the employees hit a home run for service. I asked for help loading 1400 lbs of concrete block and within 15 minutes it was done. They even helped me load my car. Great !

I have been looking for an reasonably priced Amana Gas Dryer, for a while. I have been reviewing Home Depot Website for a while. Yes, the item was available, but I thought it was electric only. However, when I visited #3852 Euclid Store, the item was on display and I was informed that the item was either electric or gas. I misread the website description and that is one of reason why it toke so long to commit. Kay, Sales Associate was very knowledgeable about the Gas/Electric Dryer, Selling Process to include Delivery, Removal and Set-up. The store was clean, which is always a plus. Kay was friendly, patient and for me, in these trying times, was a pleasant experience.

The employees were nice asking if I needed help walked thur different department everyone seemed in order only some cleaning products were out overall I was satisfied

The store employees are very professional and knowledge. They will take you to the area where the item or items you need. I have not had any employee who was not helpful with assisting me.

Horrible installation experience

Installers were very rude and the job was above their level of ability, overall no professional installers and no option for a professional, when I went for a refund for the installation the cashier questioned me like I was trying to rob home depot

This Home Depot is making a effort to provide quality service to every customer one at a time and for years my Family has been shopping at the Euclid store at 200 st. I am thankful that we have this store in our neighborhood continue to NAIL IT!!!!!