Reviews for Greenwood #2019

Tony at the pro desk helped us with our transaction and it was quick!!!!

False delivery promises, damaged product, failure to install anti-tip feature on stove, delivery rescheduled twice but credit card charged immediately - an interest free loan for HD, APATHY from most managers saying it was a homedepot.com problem not a store problem (I purchased in store), friendly appliance sales team but messed up my order causing major delivery hassles and additional delays, lied to by delivery manager, extended warranty deceit, rude delivery crews, delivery team refused to remove all of the sticky tape residue all over my black appliance and I was told it’s my problem by delivery team and to use a chemical I can’t use bc of my disabilities, scratched product, left empty screw holes in top of fridge, Whirlpool and HD reps disagree on delivery contract obligations, store mgr apathy - sounds like you just need to cancel your order (bc he was too busy dealing with a “security” (shoplifting) issue, promised a partial refund a never processed it - had to return to store a month later to get it, lied to in email by appliance supervisor, tried to share concerns with a mgr so they could fix the issues and he hung up on me (was perfectly polite, not rude at all). There is what I consider FRAUD happening across HD regarding customers and that is what I was trying to explain so HD could take the opportunity to fix it and the mgr hung up. It has taken me 20-30 hours on the phone and driving to the store to work out a fridge and stove purchase after the sale was completed in store. HD had a pass the buck attitude 80%+ of the time. Two years or so ago, my freezer sale was perfect. Not this time and NEVER AGAIN!!! In the end I was given a partial refund for hours snd hours of work to resolve issues and physical pain for rescheduled deliveries, but my new fridge looks USED! I would have preferred a first quality product, seamless delivery like with my freezer two years ago, and to have paid full price than to have gone through the ordeal I did! Roj is an assistant mgr who issued a final refund in store mid Feb 2025. He listened and acted, genuinely cared, but for me that should have been the store’s initial response and I can’t see HD in my future. I did ask for the VP of this region to call me in the online survey I completed to once again share how what I consider as FRAUD to be taking place across the corporation and to show him my PROOF. I had a brief, cheerful conversation with him as he huddled with store employees just after I paid for two appliances and was leaving the store 11/27/24. I was delighted then, not so much now. I hope he calls to learn how his company is CHEATING customers regarding extended warranties. I bought two of them and was cheated out of six weeks of coverage total and had to stay on the phone and send emails and it took HOURS to finally get it corrected, but HD didn’t care!! I was lied to in email by HD! This is a corporate wide problem HD hopes customers don’t figure out! I bought two extended warranties bc my salesperson, Ed (super nice, needs additional training bc his lack of training caused the delivery issues I had), told me his refrigerator died THE DAY after his warranty expired. Whirlpool and HD employees admitted they had heard of this happening, too. If possible, I will update this review if and when the VP calls me. Not the store mgr or district mgr, but the VP. I’ve tried the other avenues ad nauseam and am over it. Buyer beware! Proceed at your own risk. Avoid stress and damaged product and purchase where service exists bc it is NOT at HD!

Very pro-Halloween decor fanatics and very helpful staff, especially Tom who helped me find a spooky guy off the top shelf. Very friendly staff, a great HD location.

The lights and lamps are fantastic

Very happy with the east to find products I was looking for

Their installation team delivered a French door refrigerator, first they told me they were doing me a favor by installing the unit and they should have left it in the porch. They were in a rush, did not turn the water back on. Left the unit covered in the plastic so I could not test it before they left. They damaged my floors by sliding the unit instead of lifting it. They scratched the door during the install. Although I paid to have the old unit removed, they left it in the middle of the room. When they removed the old hose they just laid it on the wood floor, leaving puddles of water.

I've been shopping this store for many years and have a pretty good idea of where things are. If I can't find it I know help is not far away. The store is always clean. Love going there.

The people at this location really care about helping the customers !

Jim at the pro desk gave us the Best Help!!!

Home Depot is the best option for power tools. They always have the tool I need when I need it. It's a shame they have to lock everything up now, but it's usually easy to find someone to get a tool for you. I was a little upset when they stopped selling gas powered lawn equipment but they have brought them back. Milwaukee and Echo are two of the best. The store is always clean and organized so it's easy to find what I'm looking for.

This specific store has consistently maintained fabulous customer service. My family and I are always greeted in a genuinely kind manner and offered help throughout the store without breaching borderline harrassment. The employees seem to truly enjoy the company and position they have which reflects in their caring demeanor and attitude.

1st- pro desk went out their way to help me with an issue. And facilitated getting my items to the store! 2nd lawn and garden helped load all my mulch and soil we got! Huge help cause my back is on the fritz! lol 5 stars all the way around today

Needed assistance with a grill and they were so helpful! Also needed some help from the service desk and they were wonderful! Thank you, thank you, thank you for making my shopping experience an A+ at Home Depot!

Not only was I greeted upon entering but I had multiple people offer to assist me. Always have quality materials. This is my go to hardware home improvement store

I was greeted and asked if I needed any help, which i did, by nearly every employee I came in eye contact with. The level of attention and courtesy is definitely a culture at this location. Bravo!

Mark in Doors and Windows needs a raise. He was very helpful. Greenwood location.

STORE MANAGER '' SEAN '' IS NOTHING BUT A LIAR !!, HE IS ROTTEN AND DOES NOT STAND BY HIS OWN WORDS !!

Overall experience at the Greenwood Home Depot, the staff are always courteous, well informed, and very professional. If you are in a bind for time to finish a job, you can count on quick and efficient help to get you what you need , and back to the job site . Well trained and inventory wise associates, can mean the difference in completing a job on time or losing future business. My hats off to the training that Home Depot employees receive.

Clay was awesome to work with

Have not received item YET!!!!

Kitchen and bath associates was great help But the checkout clerk was iuseless or very helpful

The staff at this store are very friendly.

Paul was very knowledgeable and patient with me when deciding what exterior doors I wanted. I told him what I was looking for and he gave me a few different options to pick from. I highly recommend seeking him out if you need some guidance!

The customer service is always good. The associates are helpful, friendly and available. I have no complaints!

Always have a great experience. Employees are helpful and friendly, store is clean and easy to find items.

From garden center top quality plants and service, to battery powered tools for outdoors and indoors, I have enjoyed over - the- top service in my purchasing, AND most recently, my 2 new appliance purchase and the team that helped me get them in my home. I have great joy telling all in my sphere of influence about them!!!!

I just bought a toilet and had installation set up by your sales person named Paul T. I haven’t been treated this well for Customer Service in a very, very long time. I highly recommend him if you need any type of appliances.

I have purchased 2 GE dehumidifiers within the last year. The first one quit right at a year and the second one (I had to buy again) is so loud you can hear it from the basement all through the house!

Thanks to Heather for her assistance in selecting my appliances also maximizing the various sale prices to my advantage. I have always found the sales associates of Home Depot to go out of their way to assist you and they are knowledgeable which is a big help to me.

Everyone at this location is so friendly. The older gentleman with long white hair in plumbing and Shane at checkout are amazing.