#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)464-4102

Rental Center

(281)464-4100

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11820 Dickinson Rd

Houston, TX 77089

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Customer Store Reviews

  • 4.6 out of 391 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (391)
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Showing 1-30 of 391 reviews
Great color choices!
My daughters getting her room makeover so we asked Elliott the associate at Home Depot what would be the best paint to choose? Elliott, is very knowledgeable, kind and most important patient. We gave him several selections of colors, and he helped make the final decision at the choice of color we picked. We have our next project next week. Definitely coming back to the store and requesting Elliott help.
by
    • Recommended
    Anything knew you have in mind; Home Depot has variety of projects that they can help you with
    This is what I had in mind for years, finally I was able to remodel the backsplash on my kitchen
    by
      • Recommended
      No customer service
      Not one person asked if I needed help. 3 employees walked right by put their heads down and got on their personal phone. Not one manger in sight. In fact, all Home Depot you never see and leadership. stop hiring to hire, hire people who what want to work not just get a paycheck. all companies need to get back to being in charge and stop worrying about hurting someone feeling and start holding employees and management responseble.
      by
        Curb-appeal
        Purchased landscape materials, getting ready for the summer. Home Depot always has what we need and the folks there are always very respectful and helpful. The young man that took our order had wonderful people skills. Our purchase was delivered the next day.
        by
          • Recommended
          Great FAILURE
          I ordered a 20 amp breaker not.a 15 amp that was sent
          by
            Enjoy this store
            I like the supplies and inventory. The employees are helpful.
            by
              • Recommended
              Thank you
              I would like to give a special thank you to the employees that work customer service section. I dropped my wallet in the store parking lot and I got a call from within 5 minutes after leaving the store. I did even realized I dropped it til they called me. A Million Thanks to them for their great and impressive customer service skills. Best Regards,
              by
                • Recommended
                Good location
                I bought last week a ge washing machine still on sale and I have a really good deal. So far the machine works great.
                by
                  Night Shopping
                  First, I would like to say I think Home Depots in general are "Great." I only make this comment to suggest that this issue should be addressed. The parking lot lighting is not sufficient. Yes, there was a light pole where the lights were not working at all, and that did not help matters.
                  by
                    • Recommended
                    This store usually carries the items I need!
                    I’ve been coming to this store for years now and I’m pleased with my experience for the most part. They could use some updates to minimizing the cluttered environment. I understand there’s a ton of products but it can be overwhelming to look at when it’s all mixed up. Separating brands with larger signage could help! I also have an issue with the speed people drive by the entrance of the store. Maybe adding more security or speed bumps would help slow folks down!
                    by
                      • Recommended
                      SUPER STORE
                      Great location, suuplies, friendly helping staff, and awesome service.
                      by
                        • Recommended
                        Great Employees!
                        Had to get some T1-11 siding and the employees were very helpful in getting it cut to size. As well as loading it on the cart. As we went by paint Jeff helped my pick the paint I needed. The return desk referred me to the truck rental so I was able to get my items home.
                        by
                          • Recommended
                          Major appliances never delivered
                          I am a faithful member to Home Depo I have never had an issue with Home Depo ever. Till recently i n Houston, TX I order and appliance 13SEP24 and delivery was 15SEP24 but did not receive. I waited an additional 2 days and have not received my order yet. Called and went to the store 17SEP24 and they have no clue how to help me or what happened to my order so they said they are going to reorder it. I guess I will wait for the next delivery date.
                          by
                            Good location for me
                            I bought some stuff there when I'm in the area. And it helps to save time.
                            by
                              • Recommended
                              Manager yelling at employee at the return/ pickup section
                              Not acceptable that the manager yell at employees. Then there is a really rude lady that works at the return/ pickup section.
                              by
                                Home depot know before you go
                                Employees seem too busy to help customers. Is easier to shop at home depot if you all ready know what you're looking for. Good luck finding an employee tgat knows the products.
                                by
                                  Friendly knowledgeable workers.
                                  Miguel was very friendly at check out. Oscar helped and answered all my questions about my project.
                                  by
                                    • Recommended
                                    I felt welcomed
                                    Karissa at the register really helped me throughout the whole purchase, I had a great experience.
                                    by
                                      • Recommended
                                      Garden
                                      I was having trouble with finding some garden stuff for my yard but Jocelyn cuervas was quick to help me with no problem
                                      by
                                        • Recommended
                                        Great Store, nice employees in the afternoon.
                                        Great Store, nice employees in the afternoon. Although it would be nice to see a clean parking lot. It's nice to see.
                                        by
                                          Empty customer service
                                          I was very dissatisfied with the customer service at this store. Self checkout clerk was rude and didn’t allow me to self checkout.
                                          by
                                            Friendly and informative service
                                            The salesman went out of his way to make sure I was able to get the product I needed with a smile.
                                            by
                                              • Recommended
                                              No brainer! :)
                                              I am a simple guy. Home Depot is my go-to store; it’s a no brainer!
                                              by
                                                • Recommended
                                                Debra was great
                                                She got me the best product at the best price.
                                                by
                                                  Great customer service! Hands down.
                                                  Sothy and Brandon are the best customer service agents at Home Depot. Went above and beyond and resolved a gift card issue. Home Depot needs more customer service agents and mangers like this. They both need a raise and promotion. Fantastic Job. Thank You and may The Lord Jesus Christ continue to bless you and your families in some special way.
                                                  by
                                                    • Recommended
                                                    Garden center closes well before the store
                                                    Came up to buy about 10 bags of mulch. Got there right before 6pm and they had locked up the outside entrance to the garden center. I went in and they told me to get my bags of mulch and bring them to the front register. Not going to do that. Way to much time.
                                                    by
                                                      Thanks to Matt, Josh, and Samantha for their Extraordinary Customer Service.
                                                      I bought some construction materials
                                                      by
                                                        • Recommended
                                                        Very Helpful!
                                                        Jovanny was so helpful in the Lumber department and even help with our cuts and answered all of our questions!
                                                        by
                                                          • Recommended
                                                          Give Mando a raise!
                                                          Give Mando a raise! He is an asset to your company, I can't say the same about the rest and the other interactions I had. Give him a raise.
                                                          by
                                                            • Recommended
                                                            Customer Service
                                                            Terrible, customer service at the return desk. Like if they are mad at life, and don’t even want to help you.
                                                            by
                                                              Showing 1-30 of 391 reviews

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