Reviews for Hercules #1044

I knew that I would have to put up a fuss because I placed an order of windows that were custom. I was so excited for this project only to be sorely let down. I knew these weren't the best quality but I did expect them to work. None of the double hung windows would open and the design of the windows is flawed. Two tiny little two inch pieces of plastic are meant to pull down 30-40 pound windows? They all broke off immediately. One window that we finally got open not only had those pieces break off but the mechanism to open and shut the window broke. It took two of us to close the window and lock it so the top window wouldn't fall down. There is no description or example of this mechanism in the store nor in the pamphlet provided. I believe now that this is on purpose. When I showed these pieces to various employees that I talked to, they all agreed. The store manager, Chris, at first, said I couldn't return them because it was a custom order and I had signed a contract. Well, the contract was for usable windows. I will continue to shop here because of the location and convenience, for basic things, like paint, drywall and plywood. But I will hard-pressed to place another order again. Be sure to ask lots of questions, people, lest you end up hugely disappointed like me. I accept that responsibility. But the store manager, and it's employees, should think twice before refusing a return. "Sorry, not sorry," was the attitude.

Christina was really helpful on helping me find every item I needed to complete my job. The store was well organized and checkout was a breeze.

They always have my antifreeze for gm vehicles I go to other home depots & they are always out of stock & the price is way lower,& better compared to going to an auto store.

I bought some paint products. The salesman looked up my account and said that I had some credits from my Air Conditioner purcheased from home depot and installed by jazz. I would not have know about those benefits.

Everytime I go to this store, I'm greeted multiple times, staff is more than eager to help, some offer suggestions when inquired about project routes. Usually have 90% of the things I need, usually order the rest through their hub. My main gripe about this store is the absolute insanity of adding cages, making the entrance & exit one way, and the lack of thinking on management's part for doing so. I get shrink of products & security, but this system is severely flawed. It adds tack time for customer assistance, wastes time for the employee, loses more sales than the shrink initially was, and deters people from shopping there in the first place. I've waited 40 mins for a cage to be opened before; after requesting assistance to no avail, I bypassed the cage (they are a terrible design with a bypassable lock) & checked out within 7 mins. The qr code system they have setup at the cages doesn't work when no one is available. Times out on me 50% of the time as no one picks the ticket. The one way entrance & exit doesn't work for the contractor types such as myself. I park in the 'pro' parking for ease of loading, but have to walk 200'+ to enter & then double back to the side of the store I needed to beeline to? The people that actually suffer are the regular customers & this store is losing long time shoppers cuz of it.

I don't shop Home Depot as much any more but when I do it is always the Hercules store. The service is superb, much better than other hardware stores. Corporate on the other hand leaves a lot to desired. I had an experience where a product was purchased had a unnoticeable crack in its cap. It bleached my car seat, my car floor mat, my jacket and jeans. Home Depot Corporate refused to take any responsibility for selling me a product with defective packaging.

There’s laurel and Hardy working at the paint department. While Hardy is very helpful, Laurel is sleepy and laze.

So many items to choose from and very convenient in Hercules, CA

I went into rental area to see if they had an item i needed, promply the employee there asked me if i needed help to which i said no thanks im just looking. And that id ask for help if i needed it. Well, he just stood there by me watching me. I asked if he had to stand there and he said yes. In case i needed help. I told him again i would ask for help if i needed it and he still didnt move. Asked to talked to the manager john who came by but still left me feeling i was racially profiled. Too bad for this store, been there since it opened. Disappointing.

THIS STORE SUITS ME. I LIKE IT BECAUSE IT HAS A CALMER ATMOSPHERE AND IS ALWAYS CLEAN

Appliance sales person Chris was very knowledgeable and thorough. She made our appliance purchase really smooth.

I bought something last year but when check on the store they don’t carry anymore is light to the bathroom. Not available because they stop it because of mercury on the light. The guy from lights representative told me that use the base switch to be able to use a regular

Pedro is always helpful, professional and polite. He should be a manager of the pro desk and eventually a store manager . I can’t say enough good things about him. Please don’t let him get away. If my company continues to grow I will hire him asap

John at the Hercules store has great customer service skill and he is very knowledgeable.

I bought this a week ago and am so happy that I did

I have my own company and I prefer to go to Hercules store than anywhere else they have excelente service there is a especial person his name is Elias he is berry helpful guy and he nows where everything is

I was very satisfied

Even though this location is farther than EC store, we now know that Hercules has on stock the products we need, and the customer service is outstanding from polite, to super helpful, and friendly, and from associates to cashiers! Therefore kudos to to Hercules Home Depot Team!

I go to Hercules all the time. I can’t even find an employee and if I do, they avoid direct eye contact. Usually it doesn’t matter, I know more about the products than they do. But last night took the cake! A familiar large girl who is always sarcastic and condescending, whom I rarely engage with but ALWAYS HEAR begins to yell (talk) “ so mark ur gunna be with Donna tomorrow and she will try to get out of ( work ) don’t even bother dealing with her just immediately get ur little finger on the red button and get a manager! “ so besides this just NOT being something you yell across the self checkout line in front of several customers, the girl “Dona” isn’t even there to protect herself . I hope this woman held some title of authority to command mark how to deal with this even though it’s poor advice, but I wouldn’t be surprised if she didn’t either. Not one xperience with her has been pleasant or even unremarkable. I can remember something unsavoury about her treatment of customers or fellow employees on every occasion. Worst part is she’s always the only employee I can find bc she is “legally allowed to sit during her shift”. So when I need help lifting 6 bags of soil with a broken wrist like last night, she’s useless.

This is a great place for shopping friendly service fast check out very convenience place for shopping needs

I’m not happy at all on how the Home Depot credit department makes changes to your line of credit in just a short period of time without probable cause.

I like the staff at this Home Depot because the staff are really helpful. Also, you can really tell they are staff because they have their orange apron with their name tags on. This Home Depot is clean and well stocked.

We only buy tools and appliances from the Home Depot in Hercules, CA 94547. We only but hardware for our DIY projects, deck materials, paints, stucco patch, sand, soil, plants, fertilizers and all the rest of that which keeps us busy and successul home owners at this Home Depot. The real blessing is the staff of workers in orange aprons who have been on board for long enough to know Everything Home Depot. They are never wrong. Value, price, quality in products and personnel all matter and they are all at Home Depot in lovely, scenic, historic Hercules, CA.

Pedro is an awesome employee and he should be a manager. He is always polite and professional. When i need something he helps me or finds someone who will. Please move him up in your organization !

I had not been in the store for a while. The last two visits I was greeted by smiling associates. They asked if I needed help, which I didn’t. They seemed friendlier than I remembered. I was greeted right away. Whatever is going on, keep it up. Not sure if there has been a charge in leadership, but the associates seem happier!

Tayja greeted me at the entrance of the Hercules store and went above and beyond to help me find product which had not yet been placed on the shelves yet. She was friendly, professional, and highly knowledgeable and is a great asset to the store. I am so thankful to her.

Great customer service. The store is clean and fully stocked.

Our cashier Kevin was super friendly and very helpful in addressing our needs!

I bought the water heater & couple filters. I am very satisfied with what I bought!

Bought laminate wood floor big purchase and we will be getting it done and it will nice