Reviews for Hillsdale #1009

Picked up tile and installed same day today I will grout then done

Your $100 gift card would not work and customer service could not fix it and said to give it back to gifter. Then hevcould redeam it if he still has receipt.

I think the employees at this store go out of their to NOT assist you.

I found everything I needed at this location.

This review asked about The Home Depot as a whole. Therefore I am not talking about any products. Did I purchase? Which are many every week as a handyman/ journeyman carpenter. The personnel here are mostly great. Therefore, my experience shopping here is mostly great. The reason I don't mention the products is because I have had too many issues with modern products that I have not had issues with in the past and that is where the personnel are invaluable here. I rarely have any issue returning things of poor value and performance. I am grateful for the professional courteous and friendly service That I receive from the personnel here. I am not alone with this opinion. I have many, many good friends that are major contractors for both business, industrial and private and all We ask is you just keep hiring qualified personnel and stay away from checking boxes When hiring And promoting, that will never work, and we will see right through it. And we will bring our business elsewhere, period. We don't have the time for it and we have lost our patience regarding this of what I speak.

Typical Home Depot experience. Surly and unhelpful employees.

Bill the Plumber at the 1855 Hillsdale Ave, San Jose, CA HD #1009 went above and beyond to help me McGyver a solution for which there were no standard parts. I wanted to connect a 2" leaf blower output to a 4" dryer vent to clean out the vents without blowback. His knowledge of the various areas of Home Depot allowed him to find an adapter in the garden section that would suite my needs perfectly. Two big thumbs up for Bill helping me to McGyver a working solution!

Every day purchase materials and supplies for the jobs

i love to buy garden tools

My cousin and I were doing a small project and needed wood spacers. We didn’t have our tools with us but wanted to complete the project. We ran into a Home Depot associate - initially we were hesitant to ask him to make the 3.5” and 5” spacers for us, but the associate made us feel right at home … he knew exactly what we must get him and he executed the cuts in minutes!! This is really what makes him and Home Depot special!! Thanks so much. Happy New Year 2025!!

I like the extended hours, like to query staff about products and learn about materials and products.

Been shopping at this location for over 20’years. Recently it’s always been someone else’s department when o need help. Getting help here has been atrocious. Since the other Home Depot burnt down, I’m stuck with these lazy employees always pushing the buck now

I typically shop at the Hamilton (Campbell) store because it's closer to my house. However, Hillsdale is a nice change of pace. It's a larger store with, obviously, more inventory. Recent visit was highlighted by very good customer service (something I never expect at HD...)

Ordered shelves on-line. When we went to pick them up, they were damaged.

Smart, friendly, and helpful customer service. Best visit I have ever had at the Hilsdale Home Depot!

I bought different type of paints and enjoy the quaity and finished look.

Last minute job required parts and replacement fittings for tools. Home depot had it al!!

Because yes, they will put a returned broken item back on the shelf.

I’m always satisfied when shopping at this particular Home Depot. The staff are friendly and helpful.

I bought the BOSA XT speed horse saw horse today! I was able to do this thanks to the great customer service of Matt F. In Lumber Section who promptly identified this item in the upper rafters & then bright them down to me to test them out. Likewise he pointed out a sale on the steel roller stand that I was looking for! I’ll definitely be telling my friends to see Matt in Lumber for all their wood & other building material purchases at the San Jose Hillsdale location!

I needed several pieces of lumber cut today. I asked for someone to help and Tim was sent to help out. He greeted me with a friendly smile, double checked the measurements of the cuts I needed and completed the job in a timely manner. He was also very courteous to other customers waiting in line for his help. All in all it was the best service I've ever had at any Home Depot.

Two employees showed great customer service and were able to solve our problem help us make a purchase. We were ver happy with the friendliness of the employees.

I literally went into the garden section today after work for a serotonin boost and it was exactly what I got! I ended up with a couple of plants and left with a smile. I didn't catch the gentleman's name who was working in the outdoor garden area restocking near the petunias today but he was just so pleasant and helpful. He struck up a brief conversation about the lovely weather and plants. We talked for a minute then I went about my flower browsing. After circling around the same flowers about 6 times he noticed I was going around and around he told me to wait a few minutes and they were bringing out new batch of petunias...it was very nice of him! I ended up getting a planter off the new shipment. I wish I would of gotten his name he is a helpful and friendly person.

We were recently looking for new door hardware. The young man who helped us was very patient in answering our questions, helping us with measurements and even found exactly what we were looking for, among many choices. He went above expectations in helping us

Customer service employees are very helpful and very nice at this location

I had an issue with an online order that was to be delivered to me but never got delivered. I was told by HD.com that the order would be dropped off at the Hillsdale store. When I got there Linda who helped me said they had not been delivered there and the system showed them being delivered to another store. She called the other store and they weren't there either. Linda went through a very time consuming experience trying to find the order and help me. She requested that someone check the store for the gloves I ordered.They finally found the ones I needed. Linda was very insistent and never gave up. I appreciate her commitment to customer service and her patience through the process. She is a gem!

I had to replace a closet rod and it took me 4 trips to Home Depot to get it figured out. Tim was super personable, knowledgeable and friendly. I was super frustrated with the task but Tim's humor took the aggravation out of it.

I went to home depot to purchase lumber that my husband needed. Right away, a lumber associate greeted me and asked if he could help me find what I came in for. Tim was his name and I was pleasantly surprised by how friendly and helpful he was! He took time out from his busy job he was working on to go out of the store and bring a cart back for me, help me with finding all my items, taking my item to the register for me and even load the items I purchased on my vehicle! I was pleasantly surprised with how friendly and helpful he was! Thank you Tim for all of your help

I went to Home Depot on Hillsdale expecting to spend alot of money today on lumber, but thanks to a lumber associate named Tim, everything I bought was marked 70% off! He saved me a ton of money showing me the dicounted lumber and he was very friendly and attended to all my needs without hesitation! Thanks Tim for all your help!