Reviews for Hilo #8453

Our Hawaii County exhibit of the Vietnam Veterans Memorial Wall January 22 - 28, 2024 was ignored by the Hilo Home Depot store #8453. Despite many visits to the store and several meetings with the Store Manager by me personally as the Event Chairman. We worked on this event for nearly 2 years as this VVMF.org display has been traveling the Nation for 29 years and supported by Home Depot in other communities many times. Your reputation for supporting Veterans is widely known, but why your Management Staff in the Hilo Store chose to ignore our event was hugely disappointing. We have made a video that is still in post production and could use some financial support as the Vietnam Veterans Memorial Fund .org is using the Hawaii Visit on their National WebSite and as this was the first ever trip to Hawaii (probably will never happen again). This Wall has been displayed in over 750 communities, in each state 20+ times except for Hawaii & Alaska, so this trip to Hawaii was of National Significance. Michael Doolittle Chairman, Hawaii County Committee www.thewwallthatheals-hawaiicounty.org Chairman, Hawai'i County Veterans Advisory Committee www.hawaiicounty.gov/boards-and-commissions Chairman, Hawai'i Island Veterans Memorial Inc. www.hawaiiislandveterans.org Mystic Palms Plantation P.O. Box 342 Hakalau, Hawaii 96710 206 719 8916

Always checking products and taking good care to customers

Great customer service from Nena and Ricky, They got me the right products I came home and was able to fix my ceiling fan. They had plenty Aloha

Purchased new water heater… JEM was friendly helpful and accommodating… two other floor employees so rude … JEM made up for the unpleasant people and because of her I will shop again at the Hilo Home Depot

Purchased wood to build home. Hilo Home Depot had items in stock with helpful clerks.

Yes. And I'm looking forward to getting a $250.00 rebate for a refrigerator that I purchased last week. I this week I purchased a new air conditioner ☺️. The staff and store employees were very professional

The saleswoman in the Hilo HD was instrumental in my purchase of tile .Employee SXF1FU

I needed a 1/8"x1/4" adaptor and there were none in stock, neither in male or female.

Bought ceramic tile supplies , hardibacker and bags of thinset. Needed joint tape, no one around to ask. I finally found it, in all places in the drywall dept. Went to load and no one bothered to lift a finger. I'm 70 years old and can take care of it myself, but 4 loaders outside and they were all doing their best to avoid me.

Its too complicated! I should not have to go to 2 registers because the first cashier did not know how to bypass certain features!

Worker was very helpful and friendly.

I have no problem with the service or products at my local Home Depot. However, something was wrong with my pro extra account in for an entire year of me buying building materials. Nothing was ever added, or rather the purchases were not added to my pro extra account and I never got the perks for a whole year worth of purchases.

Not willing to accommodate to the customers simple requests or questions

I try to use the HD app to assist in finding items but because of its construction cell coverage is very poor throughout the store. If HD wants to provide an app to assist shopping. They should provide wifi or put a wireless boost in the store. I believe HD assumes employees are available and willing to assist but it ain't so. They typically avoid eye contact or ignore customers making it uncomfortable to approach for aid.

When we were puchasing our small equipment, Estelle and Serena were very aware of the company's credit card services and advantages. This was the first time anyone had explained the benefits of being a Pro member.

Access to my Home Depot credit account and Veteran's discount has improved greatly with an easy check-out by providing my phone number. Not having to fish out the plastic card made check-out fast and convenient.

Availability of many items and several selections for appliances, flooring, lighting,home repair and outdoor activities. Easily accessing in Hilo. Hi and not having to travel farther. Clean store with great helpful employees.

Anytime I have had a question, needed help with a missing receipt, needed help with warranty repair the employees here have 100% of the time gone ABOVE and BEYOND my expectations. If the rest of the world cared half as much as the Home Depot folk do we would have NO ISSUES in the world!

We purchased a washer during Home Depot’s Presidents’ Day sale and had an excellent experience thanks to Supervisor Gregg and Betty in the Appliance department. They went above and beyond to resolve a gift card issue quickly and professionally. Their outstanding customer service made the process smooth and stress-free!

The staff at this store exemplify what happens when an operation is poorly managed: misinformation, miscommunication, inefficiency, lack of preparation, lack of product, lackluster attitude.

I really like Home Depot, but this particular day wasn't a very good day. They weren't particularly busy in there (just my observation). I went in to get a wheelbarrow. I found the one I liked (about 7 f them). it was outside the store chained up along with 3 or 4 other different brands. I went back inside to find an associate. It took me 20 mins to find one. I explained that all i needed help with was someone to unchain the wheelbarrow so I could pay and be on my way. the associated said. well i don't know which one you want and need to check if its in stock. I told her what I wanted was outside and needed to someone to unlock the chain. She continued to tap on her keyboard looking up wheel barrows, then telling me they only had 3.(which was much more expensive than what I wanted). No offer to go look, no offer to call an associate to check. She wasn't listening to what I was saying. I ended leaving with no wheelbarrow and going to other place to get a wheelbarrow. Today 0/5

We really have some friendly, knowledgeable people at our Hilo store. Mahalo nui!

Pipiena “Ena” is a real gem. She was so helpful getting us signed up for pro account. A great employee Home Depot has in her!

Bought a dishwasher. Was told it was in stock. Was not told that it was located off site in a warehouse and that I was responsible for getting it. Was also not told about the warehouse hours or lack there of in this case. All associates need to be trained on providing full disclosure.

Outstanding Customer Service Experience at Hilo Home Depot – James is the Best! I recently had the absolute pleasure of purchasing a refrigerator over the phone with James from the Hilo Home Depot appliance department, and I couldn’t be more impressed! From start to finish, James made the entire process so pleasant, seamless, and stress-free, which is rare these days when buying large appliances. James was not only extremely knowledgeable about the different refrigerator models, but he also took the time to understand my needs and preferences. He answered all my questions with patience, professionalism, and a friendly attitude that made me feel like I was talking to a trusted friend rather than just another sales associate. What really stood out was how effortlessly he guided me through the entire purchasing process over the phone. Buying a major appliance without physically being there could have been complicated, but James made it easy and convenient. He provided clear details, helpful recommendations, and even double-checked everything to ensure my order was perfect. I never felt rushed or pressured — instead, I felt valued and genuinely cared for as a customer. It’s rare to come across someone who truly goes above and beyond in customer service, but James did exactly that. His professionalism, expertise, and positive attitude made what could have been a stressful purchase an absolute breeze. If you’re shopping for appliances at the Hilo Home Depot, I highly recommend asking for James. He’s a shining example of what great customer service should look like, and Home Depot is lucky to have him! Mahalo, James! You made my day, and I’ll definitely be coming back for future purchases thanks to your outstanding service!

I searched everywhere for this blower & could not believe my luck when I found it on sale at Home Depot. Giving it to my parents for Christmas.

I was able to find evwrything what I need. No any problems with returns. Only problem with HR department. I applied for job there and did not get any answer.

I was impressed with the help we received to set up my military account. And Don getting his pro account

My last 4 orders have had missing or incorrect items. It will be over a month before I can get dry plywood delivered. Assuming that they have it on the truck this time. I try to have patience..... but I just wanted to have my countertops finished by Christmas.

Helpful in locating items I was looking for, love my Veteran discount, respectful friendly associates.