Reviews for Hilo #8453

I want to say thank you to Michelle for helping me with the purchase of a washer machine. Michelle spent the time to go over step by step of purchasing a washer machine and the delivery and to make it easier and convenient to deliver for me. Mahalo Nui Loa Michelle ❤️

James in the Hardware department was very helpful on the phone. He helped me to get my large flashlight to work. I called because I would have to drive a half an hour to Hilo.

If you need information this is not the store to go to. There’s no follow through. Don’t bother calling, because no one answers. If you get to the store, you may or may not be able to find someone to help you. And then if you are giving the correct information, you’re lucky. I hate the fact they closed off every other register. And with six people in line the cashiers don’t need to be having personal conversations while ignoring their customers in line.

I had the good luck to work with Nina, Employee # D27. She located merchandise that was lost for several months! I had come a long way to buy my item only to be told that the system was faulty and my merchandise didn't exist. Nina looked with me for a long time. Finally she spotted it in a far off shelf across the aisle and i got to make my purchase! I was the 3rd person that day looking for my item and the first to go home with one! Thank you Nina! She makes your store stand out amongst others!

After confirming Stock on Hand for very specific items, I ordered and PAID for them along with the Delivery fee and was given a specific delivery date for my area. Home Depot called me the day before to RE-CONFIRM my being available for the delivery for the next morning. THAT VERY NEXT morning HOME DEPOT called to inform me that 2 out of the 3 products THAT I PAID FOR were no longer in stock. Basically Home Depot failed to pull my order and SOLD the items out from under me. Then, they had NO IDEA for WHEN those items could be delivered and wanted to know if they should just deliver the 1 product that they had and backorder the rest. When I expressed my Anger for them 'Reselling' the items that I already paid for and asked to speak to the Store manager I was stuck in the phone tree for several rounds of a cyclic redundancy check. When a 'On Duty Site Manager' FINALLY came on... I had to RE-Tell my entire story only to have him say he'd have to look into the matter and get back with me. Which he never did. That was yesterday. I called back today trying to get ANOTHER onsite Store Manager because the one I spoke with yesterday wasn't THERE... AGAIN... I went into a good 7-8 minutes of Phone tree hellishness.. going BACK to the operator at least 3 separate times. When she FINALLY put me through to 'Todays' Onsite Manager, regarding trying to pin down a FIRM delivery on the products I've paid for, he basically said he'd have to look into it and get back with me. I'm STILL WAITING TO HEAR BACK and I'm NOT AT ALL happy with Home Depot's incompetency and disrespect at this point.

Employees to recognize for excellent customer service and going over and beyond. Dina she set the example of true customer service. Debbie very helpful and giving each customer excellent service. Home Depot should be proud that they are front line workers love it!

Very good store because they have what you need,and no long lines to complete the payment transaction.

Management is awful, lazy and rude and it trickles down to their staff. I'd rather drive 2 hours away to buy large appliances that are in stock at a competitors store than wait 2 months for my order to get in. I felt very unsafe in the Hilo location. Many employees were not wearing their masks CORRECTLY, only covering their mouth and not their noses. One only had a face shield and no mask and several had their masks hanging off one ear and not completely on. My cashier whose nose was NOT covered sneezed all over the place, wiped her nose with her hand and kept cashiering, unavailable and unacceptable! Every time I've ever been in this location it's nearly impossible to get help and if I can wrangle anybody for assistance, they usually have no clue and say "try another isle" or "look it up on the app" and walk away.

Store employees are not maintaining social distance or all wearing masks over noses. This isn't a game. Get them in compliance, every single one.

They have the best Ohana crew in the whole company!

Prior to today, I would have had no problems giving Home Depot a 4 or 5 star rating. However, after today, your security guards are going to cost you business if you don't teach them some basic customer service skills. I was already inside Home Depot shopping when an impulse buy of a patio table and umbrella meant I needed a larger cart. I told the female security guard at the garden shop door that I needed to grab a flat cart, which was a few steps outside the door, because there was no room left in my regular shopping cart for the patio table. She informed me that if I left the building to get another cart, I would need to stand at the end of the main entrance line to get in again. I asked her if she was kidding since I was already inside the store shopping, so why couldn't I just grab another cart. She pulled her mask down and very sarcastically told me that she was not kidding and that what was going to happen if I got another cart (just a few steps outside to door). I was so angry that I was getting ready to leave without purchasing anything when I asked a sale associate coming in the door at that time if he could get me a flat cart. He not only got the cart but also lifted the patio table for me and put it on the new cart, the saving grace of the visit. Regardless to what the security guard was required to do, her sarcasm was totally unnecessary. Also, if customers are not allowed to take a few steps outside the door to grab a different cart when, like me, ending up buying more than expected, then put a variety of carts inside the entrance for us to use.

great pro desk

The Home Depot Curb-side pick-up pilot program takes measures to further protect it's customers as well as it's employees from Covid-19. This pilot program is working out excellent, and should be continued for an extended period of time!

Store is clean, product is well organized, the staff is friendly.

Currently we have a world wide pandemic, yes many of us are still working and should be grateful we still have a job to support our families. This does not give the ok to treat others with disrespect. Working in retail has its ups and downs. When you clock into work, one should remember that. Be professional, be courteous, be polite. Being rude, unpleasant, as a cashier, you need to find another job. I never like to give bad reviews, as I look at it from their point of view. I refuse to shop at this Home Depot with having being treated the way we were treated today. There are many people going around our town wearing face masks. It’s not because we have something that’s contagious, it’s because we don’t want to catch anything. Estelle needs to get a grip on her job and decide if being a cashier is right for her. She treated my family and I as if we had the plague. This type of treatment will not be tolerated from someone who’s company spends significant amount of money at this establishment.

The store was extremely clean. I could smell the cleaning solutions on my cart and as I was walking through the isles. Cashier was polite and practiced social distancing, which is very important to me and everyone’s well being at this time. Great to know that Home Depot cares about the community!!

Employees are the backbone of this business and I support and applaud them for all they do.

Decent store. Good selection

good job to all empolyees aloha and mahalo!

Customer service desk has excellent employees like Sherri who work hard to resolve any problems efficiently and with a great attitude.

You have your good and bad in each store but overall the store is always clean, easy to find things and always stocked for the things that I need.

Whenever I go to the store even though it’s busy there always seems to be someone willing to help. I buy a lot of merchandise at the store through the course of the year. I always find the staff friendly and helpful the store clean and well kept and maintained. Very rarely do they not have what I need. And they’re always willing to order it if they don’t have it and keep me informed when it would be in stock.

Gigi at Home Depot Hilo, Hawaii was very helpful and gave me excellent customer service!

Will be my number 1 hardware and home supplies store in Hilo

Jocelyn is an awesome cashier you are fortunate to have her there at the frontline. Need more cashiers like her. Great Job!

Excellent customer service

I had a terrible experience at the paint department on 3/4/20. About 630PM no one else in the paint department and only one associate, I approached the counter and the woman associate there saw me coming and ducked down behind the counter before I could speak with her. I waited several minutes as I could tell see was occupied below the counter and then walked around the side so she could see me. On her hands and knees she turned toward me, finally acknowledged my presence and said she'd help me in a minute and turned back away. I slowly walked to the paints assuming when she was finished she would come over. Nope! I waited several minutes, and then walked back to the counter and now she was restocking the paint chips. Apparently that's what she was doing under the counter, getting paint chips. I was getting frustrated, as I needed to get paint to finish something in the morning, so I went alone to the paints to see if I could get the color I needed. She never helped me, I didn't find what I was looking for, and when I went back to the counter she was now helping another customer. She never even made eye contact the entire time I was there. I get the feeling she deliberately ignored me the whole time! I've never complained about something like this before, but I feel it needs to be done. This person should not be in a service position if she is selective about who she serves. I will never approach this person again for help!

Clean and well stocked.

I’m happy to see improvement by associates.

Service at this store is always excellent.