#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(607)254-4002

Rental Center

(607)254-4008

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

410 Elmira Rd Bldg 1

Ithaca, NY 14850

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Customer Store Reviews

  • 4.8 out of 271 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (271)
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Showing 1-30 of 271 reviews
It's great to shop here.
It's great to shop here, they help if you need it,
by
    • Recommended
    Outstanding customer service. Thank you De Murphy
    De Murphy was the appliance specialist who assisted us in researching and purchasing our refrigerator. She was knowledgeable, courteous, informative and above all focused on our complete satisfaction. Her customer service was so exceptional that she is the principle reason we purchased this appliance from home depot. Thank you
    by
    • Pro
    • Recommended
    Love this store
    Every associate I came in contact with during my many visits to this store have always been helpful, and attentive. Great selection of tools. I consider this a toy store for DYIers.
    by
    • DIY
    • Recommended
    efficient
    Easy to find, well displayed so it was easy to decide on an alternate to original idea, check out personnel also very helpful.
    by
      • Recommended
      Geat associates
      Associates at paint desk and checkout cashier were extremely helpful and very friendly. It was a pleasure to shop there.
      by
        • Recommended
        Friendly associates and ease of purchase.
        We came in today looking for a new washer, dryer, and stove. We were very impressed that even on Black Friday, there were plenty of associates that were in the aisles and available to help us. The associate that helped us in appliances was very pleasant and knowledgeable and didn't make us feel pressured or rushed. We will definitely be coming back for our future purchases.
        by
        • DIY
        • Recommended
        Great help
        The associate was helpful in finding the product I wanted. I tried to find it myself and could not.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Product availability is sufficient
        Just needed a quick in and out and product was there and I new it would be. Enjoy that availability.
        by
        • DIY
        • Recommended
        WHY HOME DEPOT?
        The other store is just as close so why Home Depot almost every time? I like the layout, selection of products and helpfulness of the store associates.
        by
        • DIY
        • Recommended
        GOOD FOLKS
        Associates were helpful in getting to the product I was looking for. Store was clean and organized. I enjoyed shopping there. I do shop at Ithaca Home Depot often and always leave satisfied.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Always helpful, best products
        My husband and I have always left happy from this store. We stopped in to buy some Behr paint, our go to product after several very expensive paints have failed us. The associate was immediately available at the counter. I am setting up an indoor winter herb garden and anothe associate helped me research and select my best lighting options. We highly recommended this store.
        by
        • DIY
        • Recommended
        We found everything we were looking for!
        The products we were looking for were available and easy to figure out all the necessary items to go with them.
        by
          • Recommended
          Good experience and helpful people.
          Glad to get help in choosing a router from a store associate (Brad and Sis) who uses a router and owns a couple of different routers. Very helpful.
          by
          • Verified Purchase
          • DIY
          • Recommended
          the item i sought was a little difficult to locate due to the manufacturers lableing,but store experince was excellent as usual
          the check out was the only one available at the time and the customer ahead of me had many items.the cashier was very quick,accurate and very freindly and i was on my way propitiously
          by
          • Pro
          • Recommended
          gOOD FRIENDLY PEOPLE.
          tHE STORE EMPLOYEES ARE FRIENDLY AND HELPFUL. a NICE CLEAN PLACE TO SHOP, A GOOD SELECTION OF TOOLS.
          by
          • Verified Purchase
          • DIY
          • Recommended
          Great experience again!
          Such a cheerful, friendly, and helpful store! We will show often.
          by
            • Recommended
            Great store experience!
            The selection and quality of supplies and products available is very good. The sales associates and cashiers are courteous, helpful, and usually knowledgeable. The store organization is good.
            by
            • DIY
            • Recommended
            Looking for a freezer
            Customer service was excellent....associates in the appliance department were friendly, helpful and visible in the store. We did not have to look for help, help came to us! Check-out was quick and easy, with a smiling associate. We got a lower price than expected too!
            by
              • Recommended
              Great help at Home Depot!
              Looking for a tarp I had no clue in which direction to go so just starting walking through the store. After a while, I thought this is crazy! A gentleman was headed to the lumber department. I stopped him and asked where I could find tarps. Instead of telling me what department I could find them in, he took me directly to them! He even stayed until I was happy with what I was looking for!
              by
                • Recommended
                Ty at the Ithaca Store
                Ty is incredibly helpful whenever I have a special order or a return. She has SUCH a positive attitude, I can't say enough about how she enhances the shopping experience there
                by
                  Associates go above and beyond!
                  As new homeowners, Home Depot is our go-to. We prefer Home Depot over Lowes any day, based on customer service, prices, and product availability. Keep it up, HD!
                  by
                  • DIY
                  • Recommended
                  I come in this store at least once a week. I appreciate the store and the staff very much!!
                  When I come into Home Depot, 95% of the time (I think that's a very good percentage), I find everything I need and have a very positive shopping experience. The staff is very friendly and helpful. I would recommend this store to anyone looking for a place to find all of their building, maintenance and/or decorating supplies.
                  by
                  • Pro
                  • Recommended
                  Decently Organized, Helpful Staff
                  I needed help finding a p-pipe for a sink trap, and the man who helped me was very knowledgable and even encouraging, taking an interest in my sink replacement. Very well-run store, and for the vast amount of things available there, it is well-organized.
                  by
                  • DIY
                  • Recommended
                  STORE ASSOCIATES
                  the staff here are heeps helpful. everytime i stop here i always learn something new.
                  by
                    • Recommended
                    Satisfactory Shopping Exerience
                    The store seemed a bit cluttered today and as usual I feel lighting could be much better. Went for treated lumber and took a bit of digging to find any quality pieces! However we shop there often and are usually satisfied with products available. Unfortunately we can't name names of associates here….but will tell management in person about register associate who is awesome always!
                    by
                    • DIY
                    • Recommended
                    customer service
                    fantastic staff. always take care of me over the top
                    by
                      • Recommended
                      A valuable associate
                      I placed an order of double storm doors and the store associate, Neil, was great. He was able to place my order quickly and smoothly while juggling multiple phone calls and answering quick questions from other customers to diminish unnecessary wait times. Neil even mentioned a minor, foreseeable problem that I may encounter when I install the doors that I did not think of at the time. I usually do not go to Home Depot because of the little extra distance, but I think that has changed. Thanks!
                      by
                      • DIY
                      • Recommended
                      EXCELLENT CUSTOMER SERVICE
                      WE RECEIVED EXCEPTIONAL CUSTOMER SERVICE. THE SALES ASSOCIATE WAS FRIENDLY AND VERY KNOWLEDGEABLE.
                      by
                      • Pro
                      • Recommended
                      Great store experience
                      John Mark and Dave were very friendly and helpful! Barb in the paint department was very helpful! With all three associates being friendly and helpful made my shopping experience very pleasant. Scotty at the service was also helpful on my return.
                      by
                      • DIY
                      • Recommended
                      I'm always happy after visiting the store
                      That store is like a place of refuge for me I immediately for about everything else once I walk thru those doors.
                      by
                      • Pro
                      • Recommended
                      Showing 1-30 of 271 reviews

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