Reviews for Kent #4722

Will make you feel like you’re doing something wrong when u return product here. What is wrong with this product? They said it is dirty and can’t be returned. Devin and Wi are acts like i am returning a million dollar worth of products and it has to follow strict guidelines. will never buy anything anymore but I rather drive to addition 5 miles for better service.

I have supplied everything for my renovations at this store - they rock!

Hardly ever anybody to ask advice from, especially in the paint department.

Home depot has the best tools and prices and everything you need . Gotta love it

Cart is definitely worth the money. Sturdy construction built to close tolerances, so assembly went smoothly, as it should be. They even included one each extra fasteners in case something falls off in the future. If you are looking for this cart style, you won't go wrong with Husky.

Home Depot is a great place to buy stuff and needs for the house and the businesses

Great location! I always go here for lumber supplies and random hardware for the house.

I shop LOTS of Home Depots - one of the cleanest in western Washington. Someone is paying attention - nice work

Visited this store to purchase some specific hardware, their website stated 7 and 9 of these items were available. The drawer where these items were suppose to be was in shambles, after searching throught the drawer I found none of the fasterners I needed. The entire hardware section of this store should be an embarrassment to the company.

Last place in the world I want self check out is definitely the hardware store That’s the only way you can check out Bring back human interaction to the store please

Love dealing with staff who have a history with the store and know where everything is and when there is a problem, they immediately pull in a problem solver and things get done.

Workers in return are don't care about the customer...

I was so happy with the customer service. We had some heavy items but Bill and Devon took care of all the heavy lifting. Would definitely shop there again.

There is no customer service!!!

The cashiers where very helpful and guided me right to the merchandise I wanted, and I shop at both Kent and Covington stores, just that Kent is closer.

The do it yourself clerk at the register was very helpful and very polite. Excellent customer service. She said good luck on your project on my way out.

Happy with service they provide.

Maria in paint helped me in June and then again in September. She created the most beautiful paint color just for me based on my needs and was so kind in doing it. I look forward to meeting her again she TRULY made my paint project worthwhile

I needed some wood cut and was helped by Domink in lumber. His cuts were within 1/16 inches of what I needed. If you need lumber cut at the HD in Kent, ask for Dom!

Great place to shop! Great people!

Young gentleman named Kevin patiently assisted me on the last hour prior to closing. He gets 6 stars! Let's stop calling your self checkout self checkout. Until it becomes self checkout, we will call it We Scan U Pay! We Scan U Pay gets 1 star for being so bitter about not scanning my clients' faucet. This area of the store really bugs me. Maybe the employees see me as a substance user because honestly I think they make you guys act this way. Loss Prevention impressed me that night. I was going to say maybe they wasn't working that night, but they were. I'm hoping they finally recognize me as a customer, well at least some of them. The visits when I had extra time, I would the them all over the store. When you guys are trying to be discreet, stop doing a double take on me when you see me and then chose to come down my aisle. If you chose to come down my aisle, then your eyes should come to rest at an item.....not rest at me. Of course you'll look at me or whoever is in aisle but if you is a customer your eyes last view should be the shelves. Do a 1 look and hit the next aisle and come back around. Take it how you want it. Loss Prevention gets a big improvement at 4 stars that night.

I was at The Home Depot in Kent on April 19, 2024 at around 10am. All around, from the Pro-Desk gentleman I spoke to on the phone (I apologize for not remembering your name), Ana from flooring, and The "Person" from Garden, whom I didn't meet them or get their name, but helped facilitate it from somewhere behind the scenes. They were probably doing great things elsewhere or taking a well deserved break. Ana from Flooring never wavered from her focus on locating the product for me. Not once did she look frustrated or try to make any excuses for not locating what I wanted. She only expressed the fact it wasn't her area, to let me know she may not readily find the product. She ended up getting help from "the" Garden employee. She executed the task I requested of her with a pleasantly determined and focused demeanor. I appreciate the fact that she was away from her area of responsibility and demonstrated no rush to remedy the situation to here favor. In my opinion, she went above and beyond what most employees I've encountered would have been willing to do. Outstanding customer service from Ana!

Devon is an asst manager who spent a considerable amount of time helping me get a cancelled online order refunded to my credit card. Because he's a store manager, he knows the order wasn't really his store's "problem." But, he still didn't want to send me away to figure out how to deal with the issue via a corporate phone number or something. He persisted through a bunch of technical issues and coordinated with the IT support team or back-end accounting team or something like that to ensure the refund went through. I really appreciate the Kent store team going above-and-beyond in this case (especially Devon) and it definitely encourages me to continue going there. Thanks to Devon and the rest of the crew at the Kent HomeDepot.

Very good help at checkout, Lyndsey Hill was very helpful, professional and friendly at check out. Thank you Lyndsey! Thank you Home Depot!

Employees kind courtesy friendly helpful

I bough a freezer from home depot with a great price and it is working great and I am so happy with that.

All the employees acknowledge me with a smile, hello, or offer of assistance. I can always find help at this store in a timely manner. They all seem to have an extra-mile attitude that makes it pleasant to shop there.

They have a good supply of PVC boards but cannot cut them. Getting the boards home was interesting.

I had trouble getting the flooring I needed at multiple stores. Tammy and other reps at this store were super helpful with determining the actual inventory on hand versus what was reported on homedepot.com so that I could get the quantity needed and stop having to order from other stores only to have the orders cancelled due to inventory discrepancies. So grateful for the helpful people at this store versus others.

I like this store. It's well stocked, the employees are helpful, and it's tidy.