Reviews for Lakewood #1514

This is the location closest to my house and it also happens to be the one I've never had an issue with long lines or over crowding. Both checkout and returns are pretty quick. On my last visit I was helped by an lady named Donna who was courteous and friendly and helped me with what I needed right away.

Cut some trim to length and told the clerk the lengths when I checked out. He said he had to measure each one and enter them. He didn’t dispute the length I told him but before I paid I noticed he added an inch to each one. I had to show him the correct length for each one with my tape measure while he changed them. All while People had to wait. Two other times I had to go over the weekend the store was out of stock of items listed in stock online.

the store had everything i needed for my work; checkout was a surprise because the woman was so nice and pleasant to talk to.

I received great customer service at the refund desk. I have limited mobility and the associate at the desk was polite and helpful. She allowed me to make my purchases at that end of the store. A young man helped me out to my car with my purchases. He was thoughtful, pleasant and helpful. I purchased gardening supplies and plants

This time around the "customer service" was non-existent... see commnets in survey.

I feel theatened with the individuals hanging around at the entrance and exit. This needs to be resolved to make my visits to this location safe.

I asked where item was they said don’t know went back to work having there personal conversation. I went to checkout asked lady she looked up item showed me on her hand gadget. Sent me to isle and bay . Bam there it was .

I was able to find what I needed with the help of good customer service and was in and out in no time!

Purchased all of our appliances stove, fridge,& washer & dryer very satisfied

I used to work at home depot and one of the things that were embedded in us was to greet every customer even if it wasn't your department. I still can not believe how far it has fallen when it comes to customer service, but it seems like there are still some out there who will go out of their way to help the customer.

We always find what we need at this Home Depot. The products that we need are always in stock. We can always find a store employee to assist us when needed.

I bought 4 Kohler toilets at this store and needed help in getting these on a high up shelf. I got the person to get a special heavy duty lift machine to get them down. The front checkout people were great. When I was ready to put these into my car, someone helped with that too!

Unlike my local HD on west Colfax in Lakewood, this store on Alameda has a parking lot that was not designed by someone who hates cars and trucks. You can actually park here.

I would really to see the day laborers removed from the parking lot, I get harassed every time I go. I would also like the loading area be restricted to loading and not parking, sometimes it's really difficult to navigate a load of lumber out the door

I needed to ask five people for help because we l was in five different areas. All employees did there very best to help. Some are very new to the whole experience of building materials, how to, etc. So please show them that you can teach them about the project you are working on, if you have time of course.

I frequently visit this store throughout the year. Customer service doesn't disappoint.

This was the worst shopping experience. I've had in awhile. nobody wanted to help me. The cashier was more concerned with discussing video games with his buddy. Then checking me out of the line. If Home Depot has customer service classes, all the employees that worked on Sunday April 29th. needs to attend.

I brought a G E washer machine form this store. It works well.

I purchased a Bissell vacuum. It only lasted through two vacuums at my house when the belt broke. I purchased a new Hoover because I had had one for nine years earlier with no problems.

I usually shop here between 8-12 and when I go in later it seems like the employees don’t want to help. Not the case today. A couple employees really went above and beyond, from helping me get the heavy items off the shelf and then also into my truck.kris and drew awesome customer service!

If you’re very fortunate, you will get to shop (and even return stuff) to this store (greatly helps you and them if you buy under a pro ID). In a world where “Customer Support” is a phrase given lip service but no wheels, the team at the Lakewood, CO West Alameda store is a tight, well-oiled, affable group of individuals who work together as a unit to provide the best possible customer experience that they can - observed chronically - even in difficult circumstances of all kinds). They also demonstrate a high tolerance of sad jokes which makes shopping there tgat much more rewarding.

I go to this Home Depot once , some times more but every time it’s a great experience. Everyone is polite and friendly, I highly recommend this store for your shopping needs.

Cashier Tammra was amazing and went out of her way to jump on a register and get me cash back that I needed for Christmas gifts for my nephew's. 10/10 and 5 stars for both Tammra and Nick the lead who helped me out today! Best customer service I’ve ever had at a Home Depot and I spend a lot of time at different Home Depot stores as I’m an electrician and am constantly getting materials here!

I was in the store selling speciality light bulbs and Hagen came to my rescue! So wise and patient. He was wonderful!

Been a customer since it’s opening, but now the aggressive loiterers at the entrance/exit make me feel very unsafe.

I was only looking to get a sander. After speaking with an associate I ended up buying 6 power tools in total. The best part of this purchase is that I paid less for all 6 then if I just paid for the sander. Thanks for the info and caring enough to help me make a better decision cheaper. This experience has made my day and I am very appreciative. Thank You.

They had what we needed and helped us find it.

Plant selection is lopsided. Way too much Basil (giving the impression it’s the only herb on the plant), not enough of other herbs or sometimes none, only large sizes of plants with none in smaller sizes of the same plants. Options very limited.

We had questions about our plumbing problems in our new (OLD) house. Kim was awesome in helping us find what we needed to fix rusty plumbing under the kitchen and bathroom sinks. She seemed to know her department very well. We have never been so confident about doing it ourselves but after talking with her, we know it wont be that hard to fix the small stuff. Thank you Kim!

The staff is very friendly and helpful.