Reviews for Lancaster #6651

Employees are so friendly

Merchandise, even low cost items, stored in cages or behind plastic glass. Employees refused to help or said "couldn't help". Called for assistance 5 times. Waited 50 or more minutes. Employee said "everyone has the combination and anyone could help." Employees running around everywhere talking to each other, but no one could help.

Ruby the cashier was absolutely amazing, she is everything a business wants in an employee. She definitely helped us out in time of need. Keep her and you will have a very successful time here. Only go to this location and ask for Ruby!!!

Customer service representative friendly helpful attended to help get me in and out as fast as possible the way I like to five star

I have been shopping here for 20 years and the service, product availability, ease of locating needed items has consistently been wonderful!

Brooklyn, a check out cashier at this store, had lovely manners, beauty and seasoned professionalism, at the Lancaster, Ca. store. Respect her as a lady and she needs to be treated as one; the other clerks have helpful with seasoned courtesy. I, Leonard White Jr. love shopping at this stor.

Lauren was very efficient and very helpful.

I came in for a quick purchase after work Near the end of the day and had my sunglasses on. They have readers at the bottom half but when I got to the checkout area, I couldn’t see the screen very well. Brooklyn came over and helped me with my check out which was very much appreciated. Many times when I ask for help, people are too busy or they’re very rushed or I have to wait a while while the employees finish chatting with each other. This young lady was talking to another employee, but when she saw me wave for some help, she immediately graciously left her conversation and came over to assist

Great assistance really friendly people ready to help

Love the low e windows and Lily the cashier was great!

Home Depot is much better than all the rest I come here because it's close and all the services are up to par except to rental which would be real nice it's all the way in Palmdale

I bought blinds for my windows paint for my walls and stocks for my charging stations and they were extremely well made and well sold will 100% shop here again

Sally was an excellent representative. She answer all questions.

I’d like to thank Malaya for helping me with getting checked out here. Nice and easy, all good!

I buy from homedepot every couple of days. My experience is always pleasant! The employees say hello and are always helpful! This reflects an exceptional upper management culture.

I paid a visit to the Home Depot on 20th Street W in Lancaster and I was glad I did. I initially came in to get a key cut and ended up going into the garden section. Both the lady at the key-cutting machine and the lady, Precious at the outdoor garden was polite, kind and personable her demeanor made me feel that this was a store I would like to come back to.

Lady Lizzy give me so much happy

Danyelle was very helpful with the return

Very good store and employees are very courteous and helpful to customers.

We purchased floor titles and the cashier was very friendly and accommodating. We did not ask for help but she immediately offered to assistance as soon as we walked up. She was very kind.

Poor customer support at this store.

I like this store. Fast friendly service.

Love this store . . . always able to find what we need or someone to help us in locating what we need. The staff is always very friendly and helpful.

I am in the construction business and find a majority of my products at home depot

Everything I need is always here

I can find anythings I need for my job, this place is really fantastic, good staff, thank you so much

of all the times i’ve gone to this specific home depot i’ve always had the joy of seeing great customer service being used! great job!

I love the garden department. Employee Linda is the best! Super friendly, helpful and knowledgeable.

As always everyone was helpful and friendly and helped me find everything on my list. Cashier LINDA was particularly helpful in inputting my military veteran discount and also telling me of a major discount on one item I was purchasing! Can always count on Home Depot to have what I need and in a sufficient quantity for my projects.

The employees need to be trained to look up authorized users on commercial accounts if they're going to give customers a hard time at check out. This is why I always use self-checkout. Faye was very rude and then told me I couldn't use the credit card because she didn't know how to look up the company name. Then as I was trying to help the poor kid who checked me out, she tells me not to touch the screen. This lady was a complete joke! I'm hope she felt dumb after she seen that I was an authorized user on the account.