Reviews for Long Beach #1062

Employees do their very best to satisfy customers. Very clean store-well stocked.

I bought and had installed window blinds. Worked with an outstanding Design Consultant and the blinds fit perfectly. I am a very happy customer.

I had a problem with my ATM card it had cracked in half and my check out person Moni was very helpful and was able to process my payment. Very friendly and helpful

Manager was a great help with getting the items needed for my sons Eagle Scout project. Highly recommended.

Hi, the cashier Victoria extremely impatient. She was cussing people out. She didn’t have any knowledge on things that I’ve asked don’t know why Home Depot hires people that don’t have the proper training nor the knowledge or the patience for customer service. Why work for retail if you can’t handle a simple job, it’s not rocket science. I spent a lot of money at the store to be treated this way I want this woman fired. Unacceptable. I hope the the manager is reading the review and someone gets back to me.

Very helpful finding what I needed

I bought a vinyl last month ago and they gave me a very nice deal on that item and I was able to buy some more products.

I love this Home Depot, they always help me with everything I am looking for so that I don't spend too much time lost in the store.

Angela in Pro is always so very helpful]

Beware of Lisa the Cashier - uniformed with how the Large commercial account works and policy behind those accounts if you appreciate your time and don’t want to get stuck at the Home Depot line - choose a different cashier as she has no interest in having a better understanding of the policy.

They have the best organization and selection.

They were extremely helpful they took the time to help me get my account in order and save me a Lot of money which I didn’t expect thank you for being so nice BLESSINGS

THIS IS THE ORIGINAL HOMEDEPOT FOR LONG BEACH, THE OG. SERVICE IS GOOD, INVENTORY GOOD. EMPLOYEES IN THIS STORE KNOW THEIR STUFF. I PREFER THIS ONE IN LONG BEACH. AND I FIND SOME OF THE PRICES CHEAPER, COMPARED TO THE OTHER STORE AND BETTER SALES?!!

Purchased artificial turf, DG and gravel. Great service and product from the Pro Services desk. Having issues with getting products, but Michelle saved the day!

The Home Depot store in Signal Hill, CA took care of me. The employees were polite and professional.

I have always enjoyed shopping at this location until today because I actually had to return a couple things that I had bought that were in accordance with the return policy and also accompanied by receipt. Upon doing so the cashier refuse to return my original receipt which I needed to build my client for the job, but she went above and beyond and out of her way to make sure that I was completely humiliated and I was actually brought to tears because of how embarrassed she made me in front of other customers. To add to this insulting experience after requesting a manager I was greeted by John who only seemed more interested in laughing at the fact that I was upset and further humiliating me then actually solving the issue or reprimanding the employee for her refusal to locate my original receipt.

I purchased four refrigerators and Ivory helping me with delivery was great !

Thank you for all the purchasing support on Will Call orders

I never doubt I can send any of our employees, an Pro dept will take care of them

Very helpful, friendly and wanted make sure you pick up everything you meeded.

The manager Elaina is extremely rude, and she still has the nerves to talk behind the customers back in Spanish. She was extremely confident that I wouldn’t be able to understand her.

Thank you Noah for the exemplary help

This HD location is great—clean, well stocked, and has friendly employees. Highly recommend!

This store is nice and clean. The employees are very nice and professional.

I was at the Long Beach homedepot earlier today and I was more than impressed by the efforts put in after almost walking out in disbelief when i was being sent from one person to another just for one pallet. I went to service desk to voice this issue they not only fixed it but helped me get what I needed within the span of 5 minutes thanks to Cassidy who reassured me the problem will be fixed and Sal who fixed It by putting the pallet in the vehicle. Thanks to them I won’t be going to your competitors!

I was looking to get a reasonable power tool to do some job and a guy named Jessie in hardware section helped me a great deal throughout including check out process.

My experience at Homedepot was easy and friendly. The employees were friendly, knowledgeable and courteous. Thanks Homedepot

Great experience over all!!! It is always a great experience when your cashier is friendly and knowledgeable. What a great end to a good shopping experience.

I placed my order of special order tile for my backsplash on July 1, 2022. I noticed no update for about 9 days on my order. I called your customer service department to find out the status of my order. The person I spoke with in your department had to send email to see why no movement on this order. I finally had some movement on my order after 3 days. So, this order has been problem from the start and I was hoping everything goes smooth. So, today I recieved an email at about noon saying my special order tile arrived at my store#1062 with some damage. I was extremely disappointment after waiting for so long there was problem. My husband and I went to the store to speak with someone about our order. After speaking with few associate and manager(Mike) at store#1062 they said to come back to store about a hour they should have resolution. I explain to them I can't wait for reorder because my remodeling starts on Monday. I will just take the order with damage tile. So, I went home. I came back about hour and half later. My husband and I went back to store#1062 and were helped by Customer Service associate Victoria. I had to explain to her about what happen when I first visited the store about one hour go. All the associates who helped us earlier went home for the day. So, you can understand how frustrated I was at this point. Victoria at Customer Service Desk went out of her way to resolve my problem. She called so many associates in the store to get answers how to resolve my problem. She even called your 800 customer service. I have never received such awesome service. I didn't mind being at store for more than a hour because I knew she was going to help me resolve this issue. She even helped my husband load the tile in my car. She said her manager was going to give me discount on broken tiles. I was not expecting it at all. I will definitely continue to shop at this location to finish my home remodeling. Thank you Victoria!

After paying for my items I walked out to my car to put everything away. As I was putting everything away I noticed that a brush I bought wasn't there. I double checked my receipt and saw that I was still charged for it. I went back to ask the cashier, Denise, if it was maybe left behind but she didn't try to help me get to the bottom of it. She just kept repeating that 'everything was there' and didn't bother to look at my receipt. I paid $8 for that brush that I needed for a home project and went home without it because Denise was rude and unhelpful. I would have stayed to speak to a lead or manager but I was already running late for an appointment. Denise needs to work on her customer service skills. If a customer returns with an issue, you investigate it and make sure your customer leaves satisfied.