Reviews for Longview #4725

I went to your store to order a Tough Shed. I didn’t have to wait long before the associate at Customer Service asked how she could assist me. She appeared to be helping another associate who was struggling with a return transaction. She had a pin on her vest that said “Trainer” so I watched how patient she was. She then asked me how she could assist me. I told her that I wanted to order the shed and she stated that she’d only done it one time before. We worked through it together and she was patient and pleasant the entire time even though computer system flinched a few times. Her name was Morgan. She hung in with me until the process was complete. Additionally, I’ve always had pretty good experiences when special ordering through your stores.

The staff are always helpful and knowledgeable! Thank you for all that you do.

I went in for rat killer, the product recommended by staff worked as I had hoped! They were so friendly, and attentive! Thank you

See Stephanie F in Doors/Windows. Charming, smart, helpful, efficient, effective: great employee! And they have some really cool doors.

We moved to this area last summer. We have shopped at multiple Home Depot stores and I have to say I enjoy the friendly attitudes of the people I have encountered at this store. We have been doing a lot of painting and Jason at the paint desk has been beyond helpful with all our supplies and paint needs.

Great place to shop for home improvement, employees are eager to help with whatever your needs are.

Bought some boards to finish my shed. Could not get anyone to help. Only self check outs open so when I scanned my board an associate had to come over to enter the length. I had 2@8' and 1@5' she entered a total of 29'. I scanned my virtual military I.D. and they said thank you for your service but did not give me my discount. I will not be shopping at this Home depot anymore with another home improvement store just down the road. There is no one to help you, If I have to cut, scan and bag my own order I should at least get my discount.

What a great working machine! Awesome employees who are checking on you, and making sure your taken care of. Even the warm handoffs are efficient! Other Home Depot’s do not seem to be staffed to the level of this one is and it shows in their ability to get the needs met of all who visit. Although we are in a mask mandate, you can hear a smile in their voice. It is a pleasure to visit this store!

Great customer service!

Jim in plumbing is the best! He helped me find what I needed and was very kind and patient. He even helped me a second time when I had to go back because I forgot something.

Julie in paint is a paint goddess

The cashier that helped me was very kind and had great energy. Thank you Mary

Excellent customer service

Came for a liited stock item. Was clearly not a stocking item at all as described on the website. Thankfully Justin was there to help us and make the trip over the river worth it!

Very nice stuff: friendly and helpful. Goes above and beyond their responsibilities to make your shopping experience pleasant.

Great shopping experience! Leslie in the Kitchen department was especially amazing.

There was a good variety of the items we were looking for. We did get assistance this visit, but occasionally that is not the case. The store appeared clean, yes! The associates we came in contact with this particular visit were extremely helpful.

This store is convenient for me. Normally find what I need. Not crazy about surveys and this one is getting irritating. As I just want out!

Cashier was not friendly at all and said she “didn’t know how to scan my coupon” Super awkward and wasn’t worth the trouble... but I won’t be back

Longview location was where I was for this trip to Home Depot :)

The store is well stocked, and clean. The staff are very helpful and friendly. Enjoy shopping there.

Love our local store...Josh & Ariel are especially awesome!!!

Once again, Home Depot #4725 came through for us. The dishwasher that we purchased was not in the store, but could be delivered and installed in a very reasonable amount of time. The selection, delivery and installation were not available at other sources. We are very happy with #4725.

The employees at this location are so friendly and go above and beyond to help your project go smooth. They know everything and if the person you are speeding with don’t they find another employee for you who will. Great costumer service here. My favorite Home Depot around way better than my old ones back in Vancouver. Keep up the great work.

I had a great experience here shopping for a mower. A customer service person helped me without trying to convince me I needed something more expensive with more options. She even went and got a cart for me. When we returned home we discovered the product was damaged and went back to exchange for an undamaged one. They did so happily and even let us open the box to inspect it before leaving. No hassles whatsoever. Thank you!!

The Store says they offer installation. By installation they mean they will do it if they only have to unplug and plug back in the product you purchase. Anything that requires actual work to install is not done. And when asked for a refund they can't even do that correctly.

This store had everything we needed. The employees have been very helpful. It is well stocked, clean, and seems better staffed than before. Maybe the store manager, Ryan Wood, has made this improvement. Thank you!

I love this store. When I need help they are always right there. Customer service is very important to me and this store has it. I have sworn off the “other” home improvement store long ago because of their incredibly horrible customer service, and I’m glad we have such a great store here in Longview.

Thank you for all of your help, I’m always greeted and treated with care when I come in for anything.

Store was clean and staff was very friendly.