Reviews for Longview #4725

Greeted as soon as we entered the store. The greeter quickly let us know which isle the item we were looking for was on. Then at checkout, our checkout person just happened to be a store manager, Johnnyy, who was completely amazing! Anytime I need home improvement items or just laundry detergent in general, I'm coming to Home Depot.

Hardware/lumber stores are generally intimidating places for me. However, the Longview Home Depot staff was so welcoming that they put my fears and confusion to rest. From the moment I entered, I was greeted. When I couldn’t find the product I was looking for, Mike directed me. When the item was out of stock, Lori got me the floor model and went above and beyond by walking me to customer service, testing the item, and then asking a customer service specialist to ring me out. What a pleasant, amazing experience! Thank you.

The employees at this store are outstanding in every department!

The employees are all very friendly and eager to help. The store was very organized, clean, and easy to find the products that I needed.

Store is clean, checkers are friendly, and floor personal is helpful.

The employees at this store will always go above and beyond to help you find what you need, and even offer advice on how to accomplish your goals. The store is always well-supplied and clean, but the customer service at this site is what makes it a five star store.

The store was clean, neat and uncluttered, Items I wanted were easy to find. Kelsi, the associate at the self check out was very helpful, friendly, and knowledgeable. I am impressed!!!

Home depot always rode. No no veteran discount. So done.

The store is very well organized and clean. They are so helpful and ready and willing to answer questions you may have. Even employees who are not in the department or new are willing to research or find out information to your questions. I have been a customer here for years. They are above and beyond helpful. They even stay after their shift to help us sometimes. They never say anything or act as if it's a concern. Love to shop here locally. Lori, Lyndsie, Shantell, Mike are all wonderful employees.

An employee around every corner! I love that I can find knowledgeable help when and if I need it!

I am in the process of updating my home to sell and have been impressed with the prices and quality of materials this store has available. Their employees are friendly, helpful and knowledgeable and have made my shopping here a pleasure. I will definitely shop here first for materials for my new home and I highly recommend this store!

I have always found what i needed and more!

This store has amazing employees who are ever so helpful (especially your gal who knows the motorized tools section better than the back of her hand! Wish I knew her name, but I always think of her and her helpful ways whenever I go through that section of the store (she very knowledgeably talked me into purchasing a Ridgid power impact driver and power drill combo.)

The sales associate was so patient and pleasant and took whatever time I needed to make decisions. They were also very knowlegeable of their department. Their competitor was quite rude to me earlier that day while needing the exact same assistance. This sealed the deal of who would get my business from now on.

Clean, friendly & ready to help customers. 5 star all the way around!☆☆☆☆☆

Store was clean and employees are very friendly.

They are unorganized and the teams do NOT communicate appropriately with one another. Disappointing to say the least.

fast and easy in and out .

store was clean and easy to find things

Employees are always helpful and friendly

These folks show up to work and get the job done. I got someone on the phone when I called, wow! They verified what I needed was in stock, and held it for me until I got there. Then they helped me load it after the transaction. Thanks to Katie, SaraL and the guys that helped load the insulation!

I have pretty much always found what I came looking for at the Longview Hope Depot. Always a positive experience.

Over the years I probably bought more products from this Home Depot than any other places, for simple reason that they are always in stock, employees are always happy to help and know their products, just walking through clean and organized departments is satisfying by itself!

The new self check out is frustrating and slow. Old system walk to any check out scan and bag. Now you have to be aware of what check out you are at, as there are two card only systems. If make a mistake it needs to be voided and then you have to go to cash check out and repeat the slow and frustrating process. First you pick up item to be purchased, then locate barcode, then place on counter with barcode facing up, then you have to grab and pick up gun, then you have to squeeze the trigger, then carefully aim at barcode (can be hit or miss), then you have to place gun back onto stand, then grab scanned item and place into bag, then repeat this process for each additional item. It is very time consuming. I have bipolar and this is too much stress. If I was in a hurry there is the possibility of having a meltdown where I would have to leave. I will be traveling 30 miles to next town in search of a hardware store that is less stressful. I rather pay more money for my peace of mind.

The store was very well stocked and the employees were more than happy to guide me to the areas as I was searching for what I needed to purchase ** Also the store was clean and very well maintained **

This store is very well managed. Everyone who works here is helpful. I always look forward to shopping here.

Awesome

I can find almost anything I need for my projects at this store. I haven't ask about the items I can't find.

Everyone in the store was very helpful and helped us get to the right department and right person.

VALERIE IS AWESOME! BEST CUSTOMER SERVICE EVER!!!