Reviews for Madison #2912

I personally been buying from Home Depot a lo g time and basically know where most things are but see others struggling to find help.

Everything seemed to be in stock from looking online

I went in to buy a built-in microwave. Jennifer L. Was fantastic. She was cordial and friendly and patient. A keeper for sure!

Last night's experience was excellent. Greated and offered assistance when entering the store. Provide assistance on the aisle of the product purchased. Very friendly check out. Well done Home Depot staff.

Dorothy was fast and so friendly when addressing the network issue preventing my BOPUS order from connecting to their pick up forum. She personally hand picked my items and let me know when they were ready with a phone call back. I would definitely recommend and will be shopping there more often.

Great customer service and overall a very pleasant experience!

This is such a simple answer for employees who are not interested in assisting. Assistant Managers should at least pretend to want to help.

The staff was wonderfully helpful and tried to help in ever way possible. The product was damaged and that was disappointing.

I visited the Madison store yesterday and was for the first time ever, greet by a gentleman standing behind the returns and pickups counter with two other employees. They were all there working together and SMILING. He had gone out of his way to make sure that he got my attention by welcoming me into the store. Even better, once he had my attention he asked if I needed help finding anything. What a refreshing change from the normal attitude displayed in most big-box stores these days. It reminded me of the way customer service used to be when you didn’t have to track down someone and ask for help. I wish I had gotten his name as he deserves a shoutout. I hope that his joy and helpful attitude will rub off on the entire staff. What a wonderful experience!

Brian T is an employee HD is very fortunate to have in their employ. He exemplifies what it means to be customer focused and professional. Additionally I’d add that the store is extremely tidy, organized and clean. This is a rare condition for a big box store. Hats off to all the employees and management. I’ll be doing all my business with HD Madison in the future.

I bought in November 2024 a front door set of washer and dryer, Whirlpool, at the best price and best discounts among all the offers on the market at the time

I purchased an Over The Range Microwave on Cyber Monday. The young man that helped us was very knowledgeable of products and inventory, took the time to show us products and even when we made a decision and then changed to another item, he was pleasant and continued to get the item we wanted. Excellent customer service, great personality and just made the whole experience fast, easy and painless.

I visited David in the paint department 2 days in a row. The first day I needed him to make me 15 samples for a rainbow accent wall in my daughter’s bedroom. The second day I came back because I needed 4 more colors. Each time he was amazing. There was also a girl who helped him the first day on 11/12 and she was also amazing! I just didn’t catch her name After receiving all my samples, I went and checked out at the returns desk where Jarmecia greeted me with “happy Wednesday!” I always notice how friendly she is when I walk into Home Depot. She makes extra effort to greet every customer. I cannot end this message without giving a shout out to Jeff, as well. He was at the desk with Jarmecia and was very kind and friendly! I left there in such a great mood that day, ready to tackle all my projects :)

The past weekend the store was cluttered, aisles blocked and narrowed. Associates did not speak or greet. If they did it was basically them mumbling

Always so helpful and go beyond 100% every time I have shopped at the Madison ms store. Thank you

Bought 3 2 gallon buckets of Kilz2 primer. Turns out the "Primer" even after 2 coats didn't cover anything except the blue paint. Turns out kilz doesn't cover stains.

I made my purhase over the phone

Everyone was very friendly and helpful. I enjoyed meeting Tara Talley, the DM.

I came in the Home Depot store in Madison Mississippi, and was greeted by more than one friendly staff member. I was asked if I needed help finding anything, and given names if I did need to ask for them. The store was neat and isles were not cluttered. When I went to checkout, the cashier was very friendly and asked whether or not I found everything I needed. I love when I visit a store and I am made to feel like I really am welcome.

I've shop at this location numerous of time the sales person waa very helpful courteous and willing to help I'll be coming back real soon

I was looking for a microwave and out of nowhere Mrs. Tammie showed up. She was an absolute blessing to me. Thanks for your professionalism.

Last big purchase 269.00 eco weed eater I love it. It easy to start. I also buy pre mixed fuel it

I’m a regular customer at all the area HD’s

All employees encountered were courteous and helpful. Questions were answered and help me have a good shopping experience.

While checking out at the Madison Mississippi Home Depot, One worker walked off and the other one stood at the computer totally ignoring us while trying to checkout. Had to find an alternate way of checking out.

i have never had a bad experience in the Home Depot location in Madison. Their service is much better than their closest competitor.

I Love to go into the store because I can always find what I need.

I had an awesome experience with David in the painting department. He’s literally the best!!

I don't write reviews unless the experience was horrible, awful, or excellent. This particular trip to The Home Depot store was enjoyable. The young lady, Ms. Lisa, helped me check out at the register when I was struggling. It was incredibly thoughtful. This was a great experience.

I was pleasantly surprised by the exceptional customer service I received during my recent visit to the store. It's a true testament to the fact that great service is still possible in today's world. Thank you, Lisa and William!