Reviews for Madison #2912

Everything seemed to be in stock from looking online

I went in to buy a built-in microwave. Jennifer L. Was fantastic. She was cordial and friendly and patient. A keeper for sure!

Last night's experience was excellent. Greated and offered assistance when entering the store. Provide assistance on the aisle of the product purchased. Very friendly check out. Well done Home Depot staff.

Dorothy was fast and so friendly when addressing the network issue preventing my BOPUS order from connecting to their pick up forum. She personally hand picked my items and let me know when they were ready with a phone call back. I would definitely recommend and will be shopping there more often.

Great customer service and overall a very pleasant experience!

This is such a simple answer for employees who are not interested in assisting. Assistant Managers should at least pretend to want to help.

The staff was wonderfully helpful and tried to help in ever way possible. The product was damaged and that was disappointing.

I visited the Madison store yesterday and was for the first time ever, greet by a gentleman standing behind the returns and pickups counter with two other employees. They were all there working together and SMILING. He had gone out of his way to make sure that he got my attention by welcoming me into the store. Even better, once he had my attention he asked if I needed help finding anything. What a refreshing change from the normal attitude displayed in most big-box stores these days. It reminded me of the way customer service used to be when you didn’t have to track down someone and ask for help. I wish I had gotten his name as he deserves a shoutout. I hope that his joy and helpful attitude will rub off on the entire staff. What a wonderful experience!

Brian T is an employee HD is very fortunate to have in their employ. He exemplifies what it means to be customer focused and professional. Additionally I’d add that the store is extremely tidy, organized and clean. This is a rare condition for a big box store. Hats off to all the employees and management. I’ll be doing all my business with HD Madison in the future.

I bought in November 2024 a front door set of washer and dryer, Whirlpool, at the best price and best discounts among all the offers on the market at the time