#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(636)207-5404

Tool & Truck Rental

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

13929 Manchester Road

Ballwin, MO 63011

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 466 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (466)
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Showing 1-30 of 466 reviews
employees who usually know exactly how to help you
I prefer this particular HD, because u get excellent advice & the products I need to get the job done. Their return policy is generous considering I sometimes over-buy, just not knowing all what I will need. the employees are generally very friendly as well.
by
    • Recommended
    The Home Depot of Ballwin
    Was purchasing a blower for the yard and was having some trouble but the employees helped me to be able to get it all worked out. And when I say they helped they really helped and wow the extra steps taken to help me out you'd think you should tip em for there time and there is zero exaggerating there. Go here for your needs if you ever shop at the Home Depot anywhere around town.
    by
      • Recommended
      Great customer service
      I had trouble ordering online in the store. Customer service personnel helped me finish my order and helped to figure out the number on my gift card because I scratched it up. Kudos!
      by
        • Recommended
        Stockers and employees
        Anytime I need assistance thestockers nearby are always pleased to help find what I need.
        by
          • Recommended
          LOVE this location- always well staffed- not too busy- and seem to like to help me!!
          Always have had someone great me- check on me- help me with questions and give answers! Also to check me out- because I hate self check out! Deliveries are good too!
          by
            • Recommended
            Spectcular
            Great store, great employess
            by
              • Recommended
              Great management
              Has super nice employees
              by
                • Recommended
                Always knowledgeable and thorough customer service!
                That is it! And black, black, blah for the required length!
                by
                  • Recommended
                  Don't use the Self-service Propane Exchange system.
                  If you are exchanging a propane gas can. Work with the employees, don't try to scan the QR code on the self-service machine. It takes you to a Vacation Club and asks for your credit card information before it tells you have joined a Vacation Club on a "trial" basis. Very deceptive. Has nothing to do with exchanging a propane gas can. Go inside. Let them know you're exchanging a gas can. Pay inside. Get your code. Then type the code into the self-service system.
                  by
                    Great service in the appliance department!
                    We received great service from Vickie Wright in the appliance department. She helped us buy a new refrigerator. She explained the delivery service and made sure we understood the process. We will always ask for her in the future.
                    by
                      • Recommended
                      Always good experiences at this store.
                      I actually live more than 100 miles from this store but am in the area about once a month. I have always found this store clean and well organized. Every employee I have ever interacted with has been very friendly and helpful so even though there are other Home Depot store (and other similar stores) closer to my home I prefer to do business here whenever possible.
                      by
                        • Recommended
                        Always have a good experience
                        I got a lot of help purchasing an above the stove microwave display model.
                        by
                          • Recommended
                          Great Customer Service
                          Bailey in Customer Service really went the extra mile for me with a messed-up on-line order which (technically) wasn't her problem at all. Kudos to Bailey!!
                          by
                            • Recommended
                            Very helpful employes
                            The Manchester store is my go to store and if it isn't in the store I go online and 9 times out of 10 I can fine it online and have it shipped either to me or pick it up at the store.
                            by
                              • Recommended
                              Ladder
                              Looked for a well priced and dependable le ladder
                              by
                                • Recommended
                                Home Depot 3004 Best of the Best
                                Home Depot 3004 Manchester Rd is a hallmark of customer service. While the big box stores typically get a bad rap this store's associates are focused on the Customer's experience and satisfaction.
                                by
                                  • Recommended
                                  Great customer service
                                  It's generally easy to find an employee to help you, and they're willing to help with pretty much anything.
                                  by
                                    • Recommended
                                    Great staff and customer service!
                                    I bought most of my toughsystem 2.0 by Dewalt. Great boxes for a rough construction worker like me. Recommend all day!! Will visit this location again!
                                    by
                                      • Recommended
                                      Helpful, friendly employees
                                      We are not handy and the employees at this store are always great about answering questions and finding the items we need to do our project. This is my favorite Home Depot in the area.
                                      by
                                        • Recommended
                                        Great shopping experience
                                        We can in for cabinet hardware and found exactly what we wanted. We also have purchased paint for our cabinets.
                                        by
                                          • Recommended
                                          good service
                                          beeen shoping home depot for 20 years and pay my bill in full every month
                                          by
                                            • Recommended
                                            Above and beyond.
                                            I went to HD Ballwin to buy wallboard because they said I could cut it there so it would fit in my car. I arrived with my tape, pencil and utility knife and the nice guy at checkout called ED to load it on my cart. ED then went and got a T-Square for a straight cut, ED then cut the board for me and stacked it on my cart. Without even asking! Then directed me to everything else I needed. How great is that!! Thank you ED -give him a raise!!
                                            by
                                              • Recommended
                                              Above and beyond!
                                              I came to the store to purchase wallboard. The store told me I could do so. Ed came and helped me load it and not the cart, got be a T-Square, then cut it for me, ED was amazing. So helpful! Great store!
                                              by
                                                • Recommended
                                                Great service!
                                                I visited this store today to find a smart thermostat for my home. I was met by a young lady who asked if she could help me. When she didn’t know how to direct me to what I was looking for she directed me to someone who could. The product was easy to find. The young man who got it for me helped me set up a credit card which saved me a lot of money. The store was very neat.
                                                by
                                                  • Recommended
                                                  Great Customer Service!
                                                  Mike (in Appliances) was friendly, knowledgeable & efficient. We had an excellent overall customer service experience. Thanks Mike!
                                                  by
                                                    • Recommended
                                                    Great employees
                                                    Employees were helpful kind and went beyond the call of duty.
                                                    by
                                                      • Recommended
                                                      Fantastic customer service
                                                      Love the employees at this store. Everyone is so helpful from walking in to checking out.
                                                      by
                                                        • Recommended
                                                        Personal Service
                                                        I recently had knee replacement surgery and needed some items from Home Depot. An employee graciously looked at my list, got a shopping cart, and shopped for me quickly. He also checked me out. I asked to speak with his manager. He called her, and she came right over to check-out where I "sang" his praises. This might not be a regular occurrence at Home Depot, but to accommodate me was so heart warming. Glad I'm a stock holder!
                                                        by
                                                          • Recommended
                                                          Amazing customer servicd
                                                          When you go here ask for Baileigh she is amazing and will take care of you!
                                                          by
                                                            • Recommended
                                                            Greatcemployees
                                                            Beth in the window and door department is so friendly and knowledgeable. She made my purchase decisions very easy for me. Beth and Baileigh at customer service were so friendly and efficient with my two separate purchases. Art in flooring was great at explaining and pricing out carpet for a near future purchase. Thank you Home Depot for a great experience in 11/12/2923
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 466 reviews

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