#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(212)224-0472
Store Hours
Mon-Wed: 7:00am - 9:00pm
Thu: 7:00am - 8:00pm
Fri: 7:00am - 9:00pm
Sat: 7:00am - 9:00pm
Sun: 8:00am - 8:00pm
Location
980 3rd Ave
New York, NY 10022
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Customer Store Reviews

  • 4.7 out of 1,143 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (1,143)
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Showing 1-30 of 1,143 reviews
The absolute best example of going above and beyond!
The staff at this Home Depot really took the term the Customer Service to new heights with my trip recently. Huge shout-out to Alicia, Love, Raiko, Alldedy, and Irene for truly making my week!
by
    • Recommended
    it's the staff which makes the store
    It's not the inventory, which is nearly always full; it's the staff which makes the place stand out.
    by
      • Recommended
      Home Depot nyc Third Ave. & 59th Street
      I shop here continually as the staff, sales persons, cashiers, etc. or helpful and friendly and 99 % of the time am able to find the reason for my visit! Barbara
      by
        • Recommended
        The customer service received was excellent
        THE STORE WAS VERY CLEAN
        by
          • Recommended
          Cordless Screwdriver/Drill
          I went to buy a cordless screwdriver/drill for a project I was doing at home. The staff at this store(and basically all the other Home Depot stores as well) were courteous, helpful, and knowledgeable. They also have everything you ever want/need if you are doing any kind of renovation/repair work
          by
            • Recommended
            The way you do the marketing
            Usually I shop at the 23 St store, I am more familiar there, but whatever the location, every time I need something my preferences are to try first at Home Depot
            by
              great varierty of product
              I usually buy the products I bought today
              by
                Superb employee
                I worked w/ Eddie (cashier section of the store.) He was extremely knowledgable and helpful.
                by
                  • Recommended
                  I Usually can get what I want.
                  At slow times workers should try to learn where more products are instead of socializing!
                  by
                    • Recommended
                    Home Depot 59th. Street
                    I bought in the store, today, and the service was very good with lots of courtesy, friendship and knowledge of their respective areasof work.
                    by
                      • Recommended
                      great store
                      cashier i had was great! sales on the floor not so much.....werent very helpful on this visit.
                      by
                        Very efficient
                        I do a lot of online ordering with store pickup. Orders are completed very promptly and if item not in stock, notified promptly.
                        by
                        • DIY
                        • Recommended
                        Excellent Service!
                        Boy, every employee was helpful, engaged, and knowledgeable. Dale the Cashier was a standout star!
                        by
                          • Recommended
                          Enjoyable shopping experience
                          Haven't yet tried out the various items I purchased, but did want to note the enjoyable and helpful employees. A terrific bunch.
                          by
                            • Recommended
                            Great customer care!
                            Yany, who is a supervisor at this store could not have been more helpful! Truly an asset to Home Depot!
                            by
                              • Recommended
                              Return
                              The employees could not have been more gracious and helpful. She actually knew the product and understood the problem necessitating the return.
                              by
                                • Recommended
                                Great place to shop
                                Have shopped there on multiple occasions and have not been disappointed
                                by
                                  Store is well attended
                                  Have to return for storage boxes. Yes, they have all sizes and different materials.
                                  by
                                    • Recommended
                                    Hardware
                                    Home Depot 59th street great story to shop and great employees
                                    by
                                      • Recommended
                                      Diverse product line
                                      Shop there regularly. Low prices. Helpful team
                                      by
                                        • Recommended
                                        Great First Experience!!
                                        Ana, Nomi, Anayah and Gerry were fantastic (please see my extended comments written within the survey)!!
                                        by
                                          • Recommended
                                          Danielle and Alice provided superb customer service.
                                          The very helpful, kind, and professional sales cashiers Danielle and Alice provided me great service, made me happy about my purchase, and made me want to return to make purchases in the future at this particular Home Depot store/location. Thanks!
                                          by
                                            • Recommended
                                            Poor and terrible customer service
                                            I went to this particular store at 59th at Lexington, store 5177 to start a project. Tried to find someone who could help and assist me. Went to the store early morning around 9am. There was not many customers on the store earlier that hour. BUT there were many employees 2-3 together laughing and chatting with each other. Standing there just doing nothing. No one seems to be willing to help. I am not coming back to this store. Hope Home Depot business must be doing really well to keep all these employees on the payroll roster for doing nothing instead of helping customers who have questions or provide assistance. No wonder why some stores are out of business because of this kind of culture environment. Terrible and poor costumer support.
                                            by
                                              1 found this review helpful
                                              Best Service At A Home Depot.
                                              I have met the perfect manager named Richard here. He was such a kind person. He says he was hired by the operations manger Cecilia. She did a great thing by making that judgement to hire Richard. So a big thank you yo the operations manger. All the cashiers were friendly and seemed to be very friend/family oriented. A very warm experience was what I felt.
                                              by
                                                • Recommended
                                                Great Service
                                                I was lucky enough to have Nomi and Jose help me chose the electronics I was looking to purchase. They answered all my questions and never left my side until my purchases were completed. All sale reps should as professional in any consumer outlets
                                                by
                                                  • Recommended
                                                  Employees are amazing
                                                  Everyone in the store were very friendly and kind. Always ready to help with a smile. This store is much better than the one on 23st
                                                  by
                                                    • Recommended
                                                    Gardening team is the Dream Team
                                                    The kindest staff I've ever met!
                                                    by
                                                      The Answer
                                                      Most of the time, Home Depot has what I’ve been looking for. I’m learning to go there first & not waste my time elsewhere. It seems to be the answer for me!
                                                      by
                                                        • Recommended
                                                        So wonderful having help from Mary at the entrance door at 3rd and East 70th!
                                                        I want to say that there is a wonderful woman upstairs at the door named Mary. She sees that I have a Drive walker and is always so thoughtful of me seeing I have help coming in or out of the store with the heavy doors. She is at the front of the store on 3rd Avenue at 70th Street. Many thanks for Mary! I was glad to have her cheerful help today!
                                                        by
                                                          • Recommended
                                                          very helpful staff and well laid out store
                                                          I hope that I bought the right fixtures...but the home depot service person was very helpful
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 1,143 reviews

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