#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(330)764-9184

Rental Center

(330)764-9193

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4914 Grande Blvd

Medina, OH 44256

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Customer Store Reviews

  • 4.5 out of 364 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (364)
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Showing 1-30 of 364 reviews
Eddie B. Rocks
Eddie B., from electronics, did an outstanding job of helping me out. Easy going, accommodating, knowledgeable, and friendly. Thank you, Eddie B.!
by
    • Recommended
    Amazing costumer service
    I bought m18 gen2 fuel impact
    by
      • Recommended
      Awesome customer service
      I would like to thank Margo in installations for helping me with the purchase of my new washer. She was absolutely wonderful. I would definitely purchase something from her again.
      by
        • Recommended
        Floors and Appliances
        I love shopping at The Home Depot.
        by
          • Recommended
          Excellent Help
          I was purchasing replacement light bulbs for older light fans. I immediately had help with very helpful guidance.
          by
            • Recommended
            Great service
            I shop here all the time and have had no issues.
            by
              • Recommended
              No one asks to help you....
              I shop at this Home Depot a lot. Associates are not friendly or helpful. Not like Brunswick store, very helpful and friendly there. Travel a little distance to Brunswick to get real help and to feel appreciated.
              by
                Welcoming staff eager to help.
                We bought a Microwave, there was a variety to choose from and not overly priced. Staff was helpful and friendly.
                by
                  • Recommended
                  Good Home Depot
                  Great people always willing to help.
                  by
                    • Recommended
                    Window treatments
                    Dave and Lisa are very knowledgeable and very helpful
                    by
                      • Recommended
                      Only issues
                      Great people but store is the dirtiest Home Depot I’ve been to. Drywall aisle in particular is always a mess.
                      by
                        • Recommended
                        Very satisfied customer
                        We’ve been working on an old home….Home Depot has been my friend lately. Needing help every turn . Employee’s are to be commended for their good service!
                        by
                          • Recommended
                          Pro Desk Anita and Joe and kitchen planner Jennifer are amazing
                          Jennifer was the first person I interacted with to start a remodel project of an entire apartment. She was helpful with the kitchen and many other steps along the way. She is friendly and customer driven. I cannot say enough good things about her. Anita and Joe have also been excellent resources to me and my contractors. There have been a few major missteps during this year long project, but they, along with their management team have tried to make things right. The team at Medina is top notch and I have spent heavily there as a result. They have earned my business.
                          by
                            • Recommended
                            Great Store - disappointing company….
                            Why did veterans lose out on discounts for appliances? It’s a shame we’ve chosen profits over honoring those who have sacrificed for the freedoms we all get to enjoy each day. Home Depot still makes bank even if they have the discounts. It’s greed greed greed…sad!
                            by
                              • Recommended
                              Extremely rude cashier, plumbing dept mgr needs serious retraining in customer service.
                              Paid my 26.00 for a small piece of plywood, recieved change from 100 bill, all in 5's. When leaving cashier belted out "yeah, pay with 100 bill for a piece of wood, that's what you'll get". Cashier said this in front of at least 6-7 people. Home Depot needs to get a handle on these older, bitter employees. NOT the first problem I've had at this store.
                              by
                                Plumbing area
                                Sean R was so helpful with a plumbing situation I had. He never quit until he got the job done! Thanks for having such a terrific employee!
                                by
                                  • Recommended
                                  Exceptionally well-kept store.
                                  This store has a really good staff and well-stocked selection of products.
                                  by
                                    • Recommended
                                    Horrible
                                    Product is scheduled 1 week after due date.
                                    by
                                      Accused of stealing
                                      My wife went in to purchase 3 items (totalling less than $20). The first self checkout she went to, the hand scanner was not working. When she tried moving to another self checkout, an employee started yelling at her saying how she didn't pay for those items. She tried explaining that the scanner wasn't working but he continued to accuse her of trying to steal the items. He made her go to a regular register to be rung out. She is an ex cop, and still works in law enforcement for the state so for her to be accused of stealing, was extremely upsetting. Will not ever be going back to this home depot.
                                      by
                                        Poor customer service
                                        Needed single item in aisle which employee had blocked off. Asked if could grab it. “NO!”. Asked how long they would be. “WHEN I’M FINISHED!. When you need an item for a job site, time is money. Will not go to this Home Depot in future.
                                        by
                                          Meets our needs
                                          From garden products to various home improvement related products it more than suits us.
                                          by
                                            • Recommended
                                            Friendliest store in town!
                                            I was promptly greeted as I entered the store and greeted by every Home Depot associate I passed. As soon as I walked into the garden center I was asked how they could assist me. The product I was interested in was thoroughly explained to me and the heavy bag was loaded into my cart by the associate. The service I received was stellar during my visit.
                                            by
                                              • Recommended
                                              Amazing ASM Roger, R.
                                              The employees are always pleasant and helpful. I desperately needed assistance with regard to smoke detectors. The Assistant Manager, Chuck, was unbelievable! Thank you, Chuck for your kindness, patience and knowledge. Thanks to Laura, the cashier, for being so sweet and that lovely smile.
                                              by
                                                • Recommended
                                                Real service
                                                I will travel from Massillon to this store anytime, passing at least 3 other stores to get there
                                                by
                                                  • Recommended
                                                  Customer Service
                                                  Everytime I go to Medina HD somewhere is always ready to help us.
                                                  by
                                                    • Recommended
                                                    Lighting
                                                    Eddie B was very helpful in the lighting section
                                                    by
                                                      • Recommended
                                                      Great service
                                                      The lightbulbs available are of so many varieties. It was so nice to have the generous help of a home depot employee help me find the exact one I needed. Thank you, Eddie!
                                                      by
                                                        • Recommended
                                                        Great help
                                                        Returns, Eddie B in light bulbs, and Carea at service desk all wonderful
                                                        by
                                                          • Recommended
                                                          Above and beyond
                                                          My shopping experience today was made more pleasant by an employee named Cheryl. She made sure that I had everything I needed and could answer any of the questions that I asked her and made sure that I checked out correctly using my military discount
                                                          by
                                                            • Recommended
                                                            Best location in the area
                                                            Way easier to shop at than other locations
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 364 reviews

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