Reviews for Military Circle #4615

Beverly went and how it went out of her way to help me looking for paperwork and everything for the lawn more that I bought. She was very nice and very helpful.

I Always receive Great customer service from Karla !! Can always find what I need here!!!!

This past week I decided to order some pavers on sale for pickup. I called the Pro-Desk and talked with Aisha, the associate at the desk. She answered my questions and helped me set up next day pickup. I called back later, and she helped me change the pickup to same day. When I received the pickup notification, I got a trailer and went to the front pickup area at the contractor entrance. An associate, in the front Contractor entrance asked what I was shopping for that day. When I said I was getting some pavers she asked if I was Mr. Summers. It was Aisha from the Pro-Desk! She said I could pull in under the loading cover. The entrance to one end of the loading area was blocked by traffic cones. I asked the other associate if the loading area was closed, and she said she would move the cones so I could pull in. She was very polite and moved some traffic cones so I could pull into the area. Aisha came back out with two other workers, and they decided it would be better to load directly from behind the store. I pulled to the back and Angel, loaded the pallet of 1,000 pavers onto the trailer. Due to the trailer configuration and the size of the forklift Angel could not push the pallet onto the trailer far enough to balance the load. Elizabeth, Jasmine, and Angel helped me break open the pallet wrapping and move about 250 pavers to the front of the trailer to balance the load. I considered that work to be well beyond what I expected from the loading crew. All five associates were polite and helpful and exceeded my expectations.

I will never again work with the Home Depot. Took almost 2 months for install, and I had to lead the efforts. No communication. Awful experience.

I purchased an item and was sent an incorrect item. No one was trying to really help me get the matter resolved luckily for me Stephanie heard the conversation with the store associate and me on the phone and stepped in and took over the call. She knew exactly who forward it to, then forwarded it to Jeannie. Jeannie then took charge, corrected all the wrongs and made it right. Scott played the great part in it too. He tried to assist me when I came in, but unfortunately it needed Jeannie‘s attention. I really appreciate the care that each of these three to make matters right!

It is very frustrating each time I go to that store and have to wait in line while watching 4 to 5 Home Depot employees standing around only to direct customers to the next self checkout place.

Checkout lane filtered by a single line is ridiculous and makes it seem we still live in the 80’s. Creating a line for safety reasons I get it- but people who buy products want a choice whether or not they are going to wait in a line. I honestly would stop shopping here all together because of the store setup. Managers need to staff the store better on weekends or hire people.

Jeannie and her team went above and beyond for me and I will always be greatly appreciative of them.

I would put minus 10 for the attitudes of the employees there. Ridiculous how they act. If they don't want to be there just fire them. It comes down to bad management. I would eliminate half of the employees.

Home Depot has good merchandise, pretty good prices, but too few employees. Spend the money to make being a customer easier.

... VERY helpful Sales Associates and Always ready to answer questions... Whatever department, they know their products! MOST of all, you don't have to look to far for assistance and they greet you with concern about choosing the Right product for my need.

Every Home Depot Visit is Great. Pices, Employees, Products, & Overall Service is Great

I love home depot but don't like going somewhere if the items I'm looking for are out of stock. I need it now and have to go somewhere else and spend more.

Even though they couldn't fix my problem, they explained Home Depot.com and Home Depot are separate, apologized for their mess up

I love this store so many great things and so helpful every time I go shopping there.. Especially the garden center. THANK YOU

This is the closest HD store to me but sometimes I will drive to Virginia Beach because that store is so much better. It is difficult to find any knowledgeable help or even anyone who knows where items are located. You can never find a manager and customer service desks are poorly staffed.. It's just not the best Home Depot store around.

I had an outstanding experience with Stephanie ("Steph") in customer service at the Military Hwy location. I had a large and complex order that took approximately two hours to complete, and throughout the entire process, Steph was exceptionally polite, helpful, and patient. Her professionalism and dedication to customer satisfaction were truly commendable. If every employee demonstrated the same level of enthusiasm and service excellence, shopping at Home Depot would be an even more enjoyable and seamless experience. Steph’s commitment to providing top-tier customer service makes her an invaluable asset to the team. She is a shining example of what outstanding service should look like—I wouldn’t hesitate to recommend her for a leadership role! Thank you, Steph, for your patience, kindness, and incredible support!

Floor sanders were in such bad shape we returned without using. No cords for sanders also.

Bad at names, but Pam Pammy, or Pamela helped us. Bought a microwave that wasn't in stock. Will have it installed when it comes in. She went above and beyond to help us.

We have shopped at this store multiple times over the past several weeks. Each time, we had several questions about repairs in our house. Consistently, the employees were knowledgeable, helpful and gave us multiple options. Rarely do we encounter one here who isn’t committed to helping.

I recently purchased online a Christmas present, I had the order shipped to the store my order was only half delivered. This was on December 13th of 2024, I have still not received the other half of my order. I have called customer services and they told me the store would be able to refund or help with receiving my order. When I went to the store they informed me that they couldn't help because they don't have physical possession of the item. So as of right now I have no item which was an ingersol rand air drill no refund and no means to receive either. I am highly disappointed.

I brought bed slats ,for my king side bed . and it had to be cut to the right side.

Very knowledgeable & Professional!

Not organized. Lighting in parking lot is poor. Employees didn't seem to have concern about customers.

Always excellent staff

I recently purchased 6 Anderson sliding patio doors through this store. The salesperson I dealt with, Jim, was the consummate professional. He was patient and spent a great amount of time ensuring we understood all the available options. Once we selected the doors we wanted, Jim prepared a fully comprehensive quote that he ensured we fully understood before we accepted. He then scheduled a series of realistic installation dates that accommodated our schedule. The installation team, led by John Katz, were also very professional. He was quick to contact us to ensure the installation dates were still acceptable. He and his team arrived on time, promptly proceeded to work, maintained a clean and neat work area protecting interior/exterior areas of our home free of debris. They worked three full days to complete the installation of all six door assemblies. I was extremely impressed with their professionalism and the quality of their workmanship. This job was a major expense and at this point I could not have asked for a better team of sales and installation that what I received. If all my interactions could be as seamless as this one was, I would be very happy.

I have never needed to return any product I purchased from this store. The employees are great.

Africa, American women are the worst to do business with and if the shoe fits where it They are the worst I should’ve videotape them, but I didn’t. I started to.

The woman at checkout was most helpful in assisting me with self checkout and importantly locating my card number. The music in the store is distracting. If something neutral cannot be played, then don’t play anything.

This location has stopped opening their lawn and garden gates and registers so unless you have the foresight to bring a pallet from the far left of the outside of the store all the way to the front door and then maneuver it down the narrow aisle on your way to the interior door to lawn and garden section, you’ll have to double back to do that then you’ll have to bring your mulch, rocks etc., on the pallet through the store and wait in a single line to be checked out, they never open the gates. They never open the outside register. Meanwhile, there’s at least four or five workers on their phone standing in a circle at any given time. Maybe one of them could open a register outside