#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)459-9411

Tool & Truck Rental

(757)459-9400

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1261 N Military Hwy

Norfolk, VA 23502

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 934 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (934)
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Showing 1-30 of 934 reviews
Whatever you need you can find at this store. The staff no matter what department they work will ...
Whatever you need you can find at this store. The staff no matter what department they work will help you find items. I have even had tell me about the Home Depot App that you can search for items and it will show you the isle and bin number.This is a great feature as if you are in a hurry you can find what you need and where it is in the store and go right in get what you need and go. But I am like most I like to check out other items while in the store. But the app is a great help
by
  • Verified Purchase
  • Recommended
All the employees are very knowledgeable and helpful. Checkout lines move quickly.
All the employees are very knowledgeable and helpful. Checkout lines move quickly.
by
  • Verified Purchase
  • Recommended
Always clean and organized and never lacking someone to help you. Great experience every time I ...
Always clean and organized and never lacking someone to help you. Great experience every time I visit.
by
  • Verified Purchase
  • Recommended
Home Depot nailed it this weekend! This is the store I shop for my weekend projects from lawn and...
Home Depot nailed it this weekend! This is the store I shop for my weekend projects from lawn and driveway maintenance to bug control. Searched items were plentiful and in stock. The Home Depot team made the long line at checkout move swiftly and made the experience exceed my expectations; as it was a very short wait time to get to the Sale Cashier. Sale Cashier Tiffany and her trainee were very amicable and during the checkout process they helped me obtain my military discount after my first attempt failed.
by
  • Verified Purchase
  • Recommended
Excellent experience employees were polite and concerned about my needs for my upcoming project t...
Excellent experience employees were polite and concerned about my needs for my upcoming project the cashier was fast and knowledgeable there was someone there to open the big door because my products were too big to go out of the other door and there was always someone there to help me load the products this is an excellent store and I would recommend it far beyond any others thank you thank you
by
  • Verified Purchase
  • Recommended
terrible service and few employees able to fix or assist in solving a problem in a timely manner
terrible service and few employees able to fix or assist in solving a problem in a timely manner
by
  • Verified Purchase
Use this store for years !
Use this store for years !
by
  • Verified Purchase
  • Recommended
Joe was very helpful in lawn and garden
Joe was very helpful in lawn and garden
by
  • Verified Purchase
  • Recommended
Employees were knowledgeable and willing to help or find someone with expertise in the department...
Employees were knowledgeable and willing to help or find someone with expertise in the department who could address concerns & questions.
by
  • Verified Purchase
  • Recommended
Very disappointing visit for lumber - had to go through two full stacks of picked over 4x4x8’s to...
Very disappointing visit for lumber - had to go through two full stacks of picked over 4x4x8’s to only find damaged products and very poor quality/unusable wood. Insult to injury is the high prices due to market demand and issues however, HD does not seem to be working to address the issue. Customer service was not helpful when asked if they had more product that I could select from. Essentially, I was left with no choice except to leave with no product or accept substandard high priced products. I choose NOT to purchase which meant it was a wasted trip out of my way, wasted my time sorting all the product and was unable to work on the project I had intended. I will be choosing other sourcing options in the future despite being a regular HD Pro-Xtra.
by
  • Verified Purchase
I love coming to this store it great not far from where I stay at me and my financee comes here a...
I love coming to this store it great not far from where I stay at me and my financee comes here alot
by
  • Verified Purchase
  • Recommended
I bought 35 bags of mulch Sunday morning at 1000am. The load person (Chris?) was friendly, and v...
I bought 35 bags of mulch Sunday morning at 1000am. The load person (Chris?) was friendly, and very quick.. I wanted to tip him but he told me it was his job to load for me and he could not accept the tips. In this day and age, this young man was very responsible and his reply to me was evidence of his loyalty to HD and HD policy..
by
  • Verified Purchase
As a member of the military normally I get a 10% discount just by showing my ID card. However the...
As a member of the military normally I get a 10% discount just by showing my ID card. However the clerk working the self checkout counter would not allow me to get the discount unless I signed up for Pro Xtra account. To be honest she was very very hateful
by
  • Verified Purchase
Store was very clean and had everything I needed in stock. In particular, Fransisco from flooring...
Store was very clean and had everything I needed in stock. In particular, Fransisco from flooring helped me out a ton in getting everything I needed for the job.
by
  • Verified Purchase
  • Recommended
Over all highly professional staff. Generally has items in stock. In the daytime, staff is on it ...
Over all highly professional staff. Generally has items in stock. In the daytime, staff is on it to get you to where you need to be if they are out of stock on anything
by
  • Verified Purchase
  • Recommended
The cashier by the name of Robin is very rude and very unprofessional. Right along with her colle...
The cashier by the name of Robin is very rude and very unprofessional. Right along with her colleague.
by
  • Verified Purchase
VERY CLEAN STORE ANF THE EMPLOYEES WERE VERY HELPFUL.
VERY CLEAN STORE ANF THE EMPLOYEES WERE VERY HELPFUL.
by
  • Verified Purchase
  • Recommended
The Garden ladies are exceptional
The Garden ladies are exceptional
by
  • Verified Purchase
  • Recommended
the store was clean and products were easy to find. The associates at the paint desk were friendl...
the store was clean and products were easy to find. The associates at the paint desk were friendly and helpful.
by
  • Verified Purchase
  • Recommended
Ruby in the paint department is AWESOME. She knows her job. She walked me around to get everythin...
Ruby in the paint department is AWESOME. She knows her job. She walked me around to get everything necessary for my paint project. I came back the next day. She remembered me and helped me again. Thank You, Ruby!
by
  • Verified Purchase
  • Recommended
Both women working the appliance department sat there the entire time as I looked and did not ask...
Both women working the appliance department sat there the entire time as I looked and did not ask if I needed assistance or had any questions. They were no help I had to go out the department to find assistance. The young lady whom I found with a scanner in her hand tried to force me to work with the ladies in the appliance department which I was not. If it was not for Assistant Manager Dave coming to assist, diffuse and intervene in the situation I would have not bought the refrigerator and also with me being a property manager for private owner would not be going back to this location ever again. Thanks to Dave I can put those ill thoughts aside.
by
  • Verified Purchase
Great teamwork there
Great teamwork there
by
  • Verified Purchase
  • Recommended
Store did not apply Military Discount, was told that not all items are discounted!
Store did not apply Military Discount, was told that not all items are discounted!
by
  • Verified Purchase
1 found this review helpful
Shop at this location they have the best customer service ever cashier Cindy is one of the best a...
Shop at this location they have the best customer service ever cashier Cindy is one of the best always happy
by
  • Verified Purchase
  • Recommended
Great over all store. Fairly well stocked. On point day management.
Great over all store. Fairly well stocked. On point day management.
by
  • Verified Purchase
  • Recommended
If you need appliances and someone who cares then go speak to Martha Lambert. She was amazing and...
If you need appliances and someone who cares then go speak to Martha Lambert. She was amazing and we truly appreciated her help. I tried to put her name on the survey but it never asked for her name.
by
  • Verified Purchase
  • Recommended
Store only had self check out open. There are no counters to put your stuff on. Employees would...
Store only had self check out open. There are no counters to put your stuff on. Employees would not help.
by
  • Verified Purchase
Organized and spacious store.
Organized and spacious store.
by
  • Verified Purchase
  • Recommended
Terrible Customer Service for Veterans
Terrible Customer Service for Veterans
by
  • Verified Purchase
Helpful and knowledgable associates! TY for always having a smile to offer and your assistance f...
Helpful and knowledgable associates! TY for always having a smile to offer and your assistance for my DIY projects.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 934 reviews

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